Gotogate

I paid 1879 euros of.flights for my familly. The flight was cancelled cause of air mediterranee bankrupt. At first, Gotogate assured me they will reimburse me. Then they make me wait 4 months, then after many many mails and phone calls, they finished to reject all responsability and refused to reimburse me. It is a shame!!!!!!! The Official liquidator reimbursed them in order to reimburse their customers. They still REFUSE TO REIMBURSE AND KEEP ON NOT ANSWER MY MAILS. The Official Liquidator forced them to reimburse their customers. Gotogate/Etraveli don t answer, and do the dead. Don t trust their customer support answer, they let on Trustpilot. I contacted hundred times their customer support, they are like robots that answer programmed mails, and never try to find solutions, or understand your problem. It is a shame to Gotogate to make believe people they are a serious agency. Gotogate and Etravely are not serious. Think about that before booking via Gotogate.. this agency keep.your money and in case of flight problem. They let you down. Run away from this agency. Don t hesitate to contact me I will explain you in details, the risks you are exposed to if you book your tickets via Gotogate/Etraveli.