GoSmart Mobile

Really bad. They gave my number to another person cause a storm passed and we lost electricity and internet service and I could refill it and only passed 2 days prepaid services should wait 180 days but this Company failed. I called customer service and they don't wanted to give my number back. Im not a new customer more than 3 years with them and this number was very important cause was linked with all my bank accounts doctors and bussiness I had no choice to get another number wich weirdly had 1 day working before refil it and now i have alot of ppl that i dont know asking me who am I and why i have this number like if it was from other person and was still activated. Im not happy with all this…. Bad experience.

When it works, it is fine. I have at times had issues with not receiving texts, people not getting my texts, and receiving multiple copies of the same text but I don't know if this is GoSmart's fault.

My main problem with GoSmart is their customer service, it is the absolutely worst! The agents are nice enough but in a scripted robotic way and they seem to all be extremely poorly trained. It takes forever to get an issue taken care of and half the time it is only partially solved (if at all). If you ask anything jut vaguely outside of a standard transaction they will not be able to help at all.

Terrible and worst customer service as well as unprofessional dropped
Calls etc wanted to add long distance after waiting one hours
These people could not do it

The absolute WORST!! Very disrespectful, rude and non knowledgeable of there own systems or rules! Very rude to elderly. Manager at corporate Lovely is very rude and nasty!! We called in to fix the voicemail and these crazy people changed my mom's number twice and are refusing to fix it. We never asked for it to be changed! Now my mom is unable to recieve calls from her heart surgeon! Go else where!!!

GoSmart Mobile is complete garbage do not get this I've been with them for a while now and I've never been able to access my online account the internet is horribly slow if you have a problem tech support can never fix it pay a little more money and go somewhere else cuz if you have a problem with GoSmart you'll be completely dissatisfied

I have had GoSmart because it is economical. Gives a bunch of data for a good, reasonable price. The only thing is think they should work on is the so called unlimited text and calling. I have tried to sign up to receive notifications and every time I get a text message saying my plan does not support it. How is that possible if it's "unlimited texting"? It also doesn't work when trying to send a text message to check what time a bus will be arriving it also sends a message saying my plan is not supported. Don't advertise "UNLIMITED" when in reality it does have LIMITATIONS. Another thing is that their signal sucks in certain places. I drive around a certain area every day and it always loses signal in the same places. Something other people might not like about this and is why I only gave it 2 stars instead of 3 is that it does not have LTE. I don't care about LTE, my internet is quick enough, but as I stated others might not like.