GorillaMaker.com 3d Printers

I really want to like this printer. We have 2 GM3D500 Printers at my school. They arrived in the March of 2016. For the 32 Months they have been our possession, one or both printers have been inoperable for 12 months. We are a school and this inoperable time does not include the summers. We have issues with the hardware that feeds the filament to the extruder and hot end, one of the power supplies died, the BL Touch fell off, and one of the power switches broke.
During the downtime for the printers, I have contacted the customer service for Gorillamaker. They are great to talk to, and when I have gotten replies the problems are commonly solved. However, those replies and help sessions have taken long periods of time. Sometimes my e-mails or phone calls have gone unanswered for weeks while the printers have remained unused due to issues.
I am always willing to admit some user error, but the lack of documentation included with these printers to solve some of the common issues is a problem coupled with the instructional videos from the website for the newer model of printer than the ones we own means I can't find the help on my own.

I really want to like this printer model. I think the company does good work, and I hope the newer model of printers can better serve a school. However, I cannot say this experience has been positive for my school.

The folks at Gorilla Maker produce the best product in the education sector and they back all of their products with a support level that has far exceeded my expectations. I have used 4 different brands of 3D printers and I can say with full confidence that you will not find a better combination of versatility, quality, and service. With previous products from other companies, I felt alone and unsure of how to service, repair and maintain my units. With Gorilla Maker I received timely support, helpful videos catered to my exact issue and face to face visits when I was unable to figure out what to do next. Glen and Shelly go above and beyond.

I had never even seen a 3D printer before let alone taught 3D printing to a class. The Gorilla Maker 3D printer is amazing and so is the staff! They have made the transition into the 3D world easy!

I have worked with GorillaMaker and the Warner family for the past 3 years. Each time has been exceptional and customer service is always a priority. We utilize 3 printers in our classroom and the quality of the product is top notch compared to our 1 competitor model