Goopenbox

They sent the wrong part, not even close to what I ordered. Tried to call, emailed etc. – no response from OpenBox… had to dispute the credit card transaction with my bank to get my money back. This is a fraud – do yourself a favor and stay away from them!!!!

GoOpenBox delivered on time and the product was exactly as I expected. Great company and easy buying experience. Great value, too! Thanks, GoOpenBox!

GOOPENBOX.COM eventually responded to my request to return the item (they sent the wrong item) by email. They asked for pictures of the box and item which I sent immediately. They claimed that they take pictures of the item before they sent it out, including the serial #, and they sent the correct item (implying that I am trying to defraud them). They also that it looked scuffed up and that it looked like it had been used. I put it back into the box a couple of minutes after taking it out – it was obvious it was not the item that I had ordered. They refused to budge from their accusations and would not talk on the phone.

In rebuttal of their response below: When I received the item I carefully opened the packaging, opened the box removed the item from the plastic bag and noticed that it was not the correct model. I immediately repackaged the item. I never used it or scuffed it and the photo that I sent to the company shows no scuffs. Due to the poor treatment by their customer service staff I want no further involvement with the company. Go Open Box would like for me to pay for shipping both ways. I am happy to return the item when I receive the pre-paid mailing label.

Yes, they did send multiple emails – they continued to essentially say that I am lying about whether I had used the tool. This is slander. I am willing to sign an affidavit that I have not used it and have it inspected by a third party to verify this fact. This is despicable behavior by this company.

Nice product and super quick shipping