Googleadservices

During the beginning of the Covid pandemic, I was charged erroneous Google Ads billing over $1000 on per click call campaign that was not my initial set-up. My company did not sign up for a per click call campaign. Google Ads took over $1,000 from my account during the height of the Covid pandemic. As I mentioned, to a Google Ads Chat representative and via email, my account was initially setup on January 31, 2020 by Google rep M. Beck. I informed Mr. Beck that I own a cleaning business and customers are received via calling for an appointment for service and speak to me personally on my cell number. In addition, I informed Mr. Beck that I do NOT want to be charged per click for incoming customers call. Mr. Beck assured me that my company will be setup for Customer calls only answered and not per click. Well, that was a untrue. I was charged per click and NEVER made any changes to my account. Mr. Beck had full access and control of my account. In February, I was not charged. In March 2020 to May 2020, my checking account was deducted over $1,000 for calls that were never received or customers that were never spoken to by my cleaning service. These months were at the height of the Covid pandemic and my company was on shutdown AND no customers were calling for cleaning service due to the stay home and social distancing initiative in Nashville, TN. Since my company signed up with Google Ads, we have NOT received one call referencing to setting up an appointment or discussion about cleaning service. We have not received one call from any customers via Google Ads not a single customer call. I have reached out many times to Mr. Beck via email and calls (no response via the voicemail I left and his email I sent was undeliverable) and to Google Ads emails. Again, no resolution, just another $245 deduction from my checking account in May 2020. This is absolutely absurd! I have reached out to Google Ads again requesting for a refund and investigation in reference to the erroneous billing especially during a pandemic lockdown. No one was calling for any residential cleaning service in March, April and May 2020! My business is still struggling during this Covid pandemic and to have over $1,000 deducted from my checking account for customer calls that were never received or customers that were never spoken to is absurd! A Google Ads representative from another Country called, held me on the phone for 40 minutes just to continue to go over "how the Google Ads campaign works"..After me repeating myself about the initial agreement and I did not make any changes to my ad accept for the content, I was told I made the changes.
Again, I informed the Google Ad representative, I was assured by Mr. Beck that even if I made content Ad changes that I will not be charged "per click per call" because he has it set up that way. After getting no where with the Ad representative, I finally informed her to please remove me from the call list and never call me again. I do not EVER want to have anything to do with Google Ads. I feel like I've been robbed!

Everytime I get annoyed by a page loading forever there is googleadservices written in the top of the screen probably just to remind us what rubbish services and servers they have and who we can swear at for wasting a lot of our time for pages to load.

I have seen numerous ads posted through Googleadservices for misleading click-bait sites. Almost all of them are political in nature, and there is no way to report them easily; selecting "Report Ad" should carry all the relevant ad detail to Google. Instead, they force you after the fact to try and find HTML data.

Hi there I'm interested!I need help to protect my net banking password, my daughter and my mom and I will be there for sure but it was nice to see you again in hospital with my Angwly my boss if he wants to come with us for the Great Love!I bee and make sure they have more information for corona I have more information on this is to confirm my appointment! Kai and I will send you a copy of all kasch for the detail.. Kiseeeers my heart and soul and I will send the Great Love you!

We are trying to reach a member but have had the hard time being able to make contact

Google ads suck because ads come up with an ad blocker. They come up with my ad blocker because a website told me to turn my ad blocker off, even though my ad blocker never paused. There are decent ads sometimes, which is good.

Very annoying, it never works, I hate it! Doing businesses a great disservice.

Great…promote proper companies!

Trying to set up a google hotel ads account, tried the online chat who said that they were not trained in the issue that we were experiencing, told us to go to help centre which did not have any help on the problem and no means of contact. Phoned help centre who could not help, could not tell us where to go to help and told us that the supervisor could not help either.
The ads sound like a good idea, but am now very sceptical.

So quick to take money for ads yet so slow to integrate them. Using Google Ads isn't as straightforward as it should be. Google will allow you to create an ad quickly but not integrate it automatically into your website. This has to be done manually with some knowledge of coding. I fail to understand why when my details are taken for payment, for my website and everything else, then once I've signed up to Google Analytics why isn't this integrated automatically? Even with the UA code it still isn't straightforward and like most Silicon Valley companies the assumption that customers understand coding is galling and patronising to say the least. I think the problem with Google is its lack of real-world experiences which are apparent in its virtual existence. I think staff at Google need to understand that simplifying account integration with automatic implementation for new accounts and services for companies or individuals who do not have an IT department or someone capable of understanding coding would benefit much more customers. If Google can track me without my knowledge it can surely track my customers that visit my website, especially when I've paid for the privilege to Google!

As a seller of personalised gifts, this is my busiest season. I have been having problems with my Google Ads for the past 3 weeks. Due to a 'Google Technical Issue,' my ad has been disapproved. First, they say they will resolve the matter in 24hrs, then 48rs then they cannot give a time limit. Then the issue has been resolved only for it to happen again. They promise that someone will contact me. However, they never do.

I have not been able to advertise over the Christmas season which has impacted on my sales.

What disappoints me is that if this was a giant like Amazon or Ebay this would have been resolved within an hour. However small businesses are not extended the same courtesy. They do not even have the decency to respond to my concerns.

Horrible! They charge you whatever they feel like even after you pause or delete your ad. I disputed charges with my credit card company and won, only to be sent to collections by Google! They're lucky its under $100 or I wouldve sent them to small claims court! I will still dispute with my credit card company and not waste my time. There isn't live chat, just phone support with people who don't understand!!!! If you have hours to kill and are in need of some stress in your life, oh, and want to waste over $100, then create an account. Ive sent multiple emails to be told "this is not the right department, fill out this form" and it just takes you to FAq with no where to contact anymore. So annoying!!

I received a $150 Google Ads credit from Google in October to try their service of reaching out to get new customers for my business.
They'd sent these emails in the past, but I very skeptical. Finally i decided to do so on October 13, 2019. I spoke to someone on October 15, 2019, and the $150 credit, and my campaign began on that day. While I spoke to the person, as I stated, I wanted to be sure that my credit card wouldn't be charged until I surpassed the $150. On November 7, 2019, after 3 weeks of service, I noticed that it brought nothing more to my site, and I hadn't surpassed the $150, so I decided to stop the Ad. The end of November, I checked my credit card, an they charged me on my card $112, and as I speak to them today, they tell me that the $150 credit I activated is only good from after the first 31 days. They also tell me they can't credit me the $112, so I would urge that people stop the service as they do false information from their representatives.
Over one hour on the phone, and I can't get a hold of a Manager of some sort, maybe because they misinform their customer and many people complaining.
I will not use this service again, and I am very surprised that Google is associated with this type of crap service.
Not sure if the call center is in India each time, but if they're the ones, selling on the behalf of Google, please watch out.
Thanks

Fixed: This was not a Googleadservices issue but rather an iPhone app 鈥淧rivacy Pro SmartVPN鈥?that caused the problems. Once I removed the app, google advertising links worked fine.
[Whenever I select a googleadservices.com Ad I get a blank page that says … can鈥檛 connect to server… I鈥檝e tried every fix I found online. These are useless time wasting google ads taking up space the top of my browser screen. Want to dump google.]

You advertise support when starting a google campaign when I received useless advice after calling for the 14th time. Disgraceful service. I am utterly disappointed.

No customer service at all. My account got suspended without any reason.

When I contact them they didn't even replied.

Poor control panel, poor support ! They will not tell you what's wrong even if you call them.

Poor control panel and slow respond support!