Google Play

Not so good.
I used it . not soomthly.

Google Pay not UPI link

Why do I have to give any stars? I feel like I just got ripped off, scammed, stolen from, then treated like a thief and insulted.

I purchased 2 gift cards on Saturday for 125$ each. I have the gift cards and I have the receipts. I can prove I bought them.

The first card worked and was activated on the correct account. The second card is saying that it has already been redeemed. The agents will not assist me. I was told that the funds are on another account and although they understand that I purchased it, they will not troubleshoot the issue any further as it is already on someone else's account. I am also being told that the funds are nonrefundable. How can you not refund funds that are in essence stolen?

I said that was unacceptable and that I needed to speak to a supervisor. I was advised that I would receive an email from a supervisor within 24 hours. When I replied that that was "unacceptable" the agent wrote, "you will just have to wait"- pretty insane over $125.00.

The supervisor has finally contacted me FIVE DAYS later. Not 24 hours in any world. And VIA EMAIL I am being told the exact same thing. It is redeemed on another account. They will not speak to me by phone. They are not concerned with how this happened or how we can fix it. It is basically "my problem" and they don't have to do anything about it because of some legal company protecting jargon in their terms of service.

This is a GOOGLE PLAY gift card and Google is refusing to assist and make my account whole. With NO HISTORY of ever making a request like this. I am being treated like a thief or a criminal and google refuses to stand by their product or their customer base.

I could go on about all of the issues I have faced with this. I assure you, I am an honest, hard working adult. The card never left my side when I purchased it. I do not have children, and no one but myself and my husband had access to the gift card. I have been a long time proponent of Google, but this kind of customer service is 100% unacceptable. It may be legal, but it is not ethical and there is no integrity in this. I don't believe the customer is ALWAYS right, but I do believe that when they are right they should be treated morally and ethically.

If my account is not made whole, I will be unsubscribing from all of my Google services. As will my husband. Sounds like my next phone will be Apple. Sad. Because a company treats their customers and their customer's money like it is trivial. I am actually a fan of my android- but I will no longer use a device tied to google play if this isn't fixed. $125.00 is not an amount to scoff at- and more than anything I think it has become the principle of the matter coupled with poor treatment and inaccessible customer service reps, tech support reps, and supervisors – that is driving me to such a radically switch in my thoughts on Google. I have always highly esteemed their products. But after this, I feel it's an issue with the morality of the company. I cannot support a company that treats their consumers so poorly.

To anyone who reads this- please don't buy a Google play gift card. Just pay the extra 5$ for a visa gift card. It is not even remotely worth the head ache, heart ache, frustration, and inferior customer service and lack of support for their product. I am always skeptical of negative reviews since most of my experiences go smoothly or within an acceptable margin. This is the first time in my life that I have purchased something and not been allowed to have it. If you buy a shirt, you get to wear it. If you buy a book, you get to read it. If you buy a meal, you get to eat it. Do not buy a google play gift card. You might not get anything. Except an insulting experience with customer service and the supervisor over that department. If you work as hard for your money as I do- make sure you spend it with a vendor you can trust.

I really love your design, but please fix the problem. When I'm trying to search app and enter the words, I get straight to the application page, without a list of search results. Sometimes it's uncomfortable.

would give a zero if i could,bought an item for 49.99 and nothing,got a refund,tried to buy the same item and got charged again 49.99,again did not work but this time google play wont refund,it says in there policy they dont refund twice,what a bunch of thieves google play are stealing your money for something that does not work.

I bought a google play gift card $50 and I can't even used it.they said code was wrong..anyone have this same problem

I bought a 500 gift card on ebay. Seller sent me photos of the card + receipt from the store he bought it from. I tried to redeem it, showed 500$ on there, I click ok, google said We cannot redeem, we need more information.. something of that sort.

I went to report and provided all pics google asks for and they did not do ANYTHING. A multi billion dollar corporation selling bad card for 500$ and then not doing anything to fix it or assume any responsability for the garbage they are peddling are nothing more then SCAMMERS with business licenses.

Shame on you. Last time I ever buy anything with the words Google on it.

Horrible experience. Google gift card. Will NEVER Buy another one. Says it's redeemed. It was not. Buy something else. Avoid these cards

Foreigners reading scripts who purposely lie until you get so mad that your curse then they end your chat. Literally the worst customer service I've ever seen in my life, Google is definitely not a consumer based wealth, because they don't give a "insert explative" about people. They only treat businesses with contracts well.

Can I give ZERO stars? Complicated, requires multiple accounts and log ins, cumbersome and doesn't connect most of the time. Don't bother

Paid for a movie just for it to play up the entire time. Kept playing the wrong part of the movie to the wrong sound randomly. Couldn鈥檛 fix it no matter what. Won鈥檛 ever pay for a movie on this site again

I have never received such fast service from requesting a refund online. My child (5) bought coins or points costing a good amount of money and as soon as I realized I got online to see if I could get a refund without having to call my bank. After researching how to do it online and completing it they refunded all of the money he spent. I am very pleased with google plays online customer service. Thank you so very much!!

Lied to me about unsucrbing me from a service

wow buying videos on a google video platform means getiung low quality videos. they should be becoming 4k by now and instead of the normal being 1080p in edge and opera and firefox it refuses to play above 480 even if i have a monster i7 pc with a 100 meg internet nlimited contection. this is one of the many reasons i have gone back to physical media, that and no lifetime garantee.

If you buy a movie on google it should at least play in 1080p.

Stupid people keep getting scammed so legitimate people like me buy gift cards and cannot use them from all the rediculous security

Terrible Customer Service. I purchased a gift card with a dodgy redemption code. I carefully scratched the coating on the number and it removed parts of the print from the characters and left me with parts which were not legible. I emailed google play (with a photo of the card), to receive a response from someone named LEE, saying ""You do not meet the conditions for us to redeem the value of the gift card to you account. Per our terms of service, we aren't responsible for gift cards that have been lost, stolen, or destroyed. Thank you for understanding.""
I did not state that I had done any of the above as in their conditions, so replied to them to which I have not received a response.
That was extremely poor customer service, not to mention it just comes across rude and not helpful at all.
I would not recommend Google Play to anyone and will not be purchasing from them in the future beyond my android device contract. Apply was way better with their customer support and services by always offering assistance.
I was about to throw away the card, but thankfully to my son, he looked very carefully and fixed it for me.
All Google play had to do was blocked that card and issue a credit. Terrible Terrible service.

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What I find really disgusting is Google Play jacking up the amount of Pay Only options in their current new release catalogue with very few available for rent. Extremely poor behaviour clearly trying to capitalise on a global pandemic knowing how many people are either stuck at home on lockdown or having lost their jobs. Pure predatory behaviour by Google at its absolute lowest!

On the 7th April 2020, I was scammed over 2600 Dollars through google play gift cards. A scammer impersonated my professor and asked me to send him some gift cards through an email address… [email protected] The mistake i did was not to check and confirm if the email was that of my Prof or not. Honestly, I did not think twice about it and when i realized I had scammed, it was too late. Am very frustrated and am contemplating suicide right now because am a student abroad and that was the only money I had to survive on for the rest of the year.

Why does Google take the right to filter certain apps and not offer them to me?
I can decide for myself what I want.

Cheaters! Lots of money precise 7000 danish Kroner was taken from our account eventhough we had an agreement to authorize the purchases of our children. I reckon lots of people are not even aware of how much money the loose through this insecure pleasure of yours!

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There rental film has no support that anyone can find so no refund when film doesn't play, ripoff.

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Love the games. What I don't like is paying twice for more coins. It coming out of my bank and not getting any coins. I feel conned by Google play. Not happy at all