Goody By AZ-boutique.fr

I placed a large order on 3rd October, not everything was in stock but I was told the whole order could be delivered between the 13 & 15th of November. The dates came and went without delivery, card saying delivery had been attempted, or attempt to arrange delivery.

Here are extracts from AZ Boutiques replies to my enquires about my order and a refund:

" They [The courier Hermes] only sent us this proof to say that you were not present. Please note that unfortunately these are the risk of ordering online. We may never know what happens to our parcel on their way. "

" We cannot control the way the carrier proceeds. If they did not leave any card, then unfortunately this is not upon our responsibility.As you saw in the screenshot we sent you, they claimed they attempted delivery."

" The carrier is not being incompetent. This is their normal process…they might encounter delay in their deliveries; but they will surely deliver the items."

" The carrier confirmed to us that the parcel is being returned to us. Hence, we are only waiting to get the parcel back first in order to refund you."

" We regret to tell you that it is impossible for us to refund you without getting the parcel back. They do have your parcel but as we told you earlier, they do not prioritised returning parcel and that is why it can take up to one month to reach France. "

" We choose not to refund you as this is our company's policy. We have to ensure that we receive the parcel Back. As per the carrier the parcel is being returned as you were not present during the delivery. … Unfortunately we cannot take the risk in refunding you and then later on we do not receive the parcel."

AZ Boutique is clearly of the opinion that the customer should bare the 'risks of ordering online' from AZ Boutique, fortunately I paid by PayPal and PayPal does not seem to share AZ Boutiques opinion. PayPal refunded my AZ Boutique payment a few days after I asked them to. Thank you PayPal. Phew!

Most reviews of AZ Boutique seem very positive, maybe I was unlucky. But why take the risk of shopping with a company who's stated policy is that the customer loose out when they mess-up?

What a truly horrific experience. I ordered plates from these people and they were the wrong size. So I called up to ask for return details. What I got was a nasty irate woman barking at me in broken English. 鈥榊ou Selected size, your fault, no return鈥?wow. That was the polar opposite to what I expected. I asked for a return address and now I am being ignored thankfully i paid via PayPal so they will pick up the slack if not I鈥檇 rather have them tell me no rather than this extremely rude customer service lady. The plates fitted in the palm of my hand and could have been laughable in a different situation. But what hideous customer experience full stop

I ordered from AZ Boutique about 拢150 of Amefa cutlery. The website showed knives with Amefa branding. Instead, I received knives that said "Inox" in two different fonts on the knives, which made the cutlery look mismatched and cheap, and made me question the goods. Perhaps factory seconds? Moreover, some of the cutlery had minor manufacturing defects such as small dents and scratches.

I sent photographs of what was wrong with the cutlery and asked for a full refund including shipping as the goods weren't as advertised. The customer service team disputed this very firmly. I even had to provide a screenshot of their website to illustrate that they were showing Amefa branded knives and not knives with writing saying inox in two different fonts like those I received. The customer service person said these were the correct goods and accused me of having sent an old screenshot that wasn't up-to-date, so I had to send them a photograph of their website while holding a copy of the day's newspaper that showed the knives displaying Amefa branding.

Despite my best efforts in obtaining a full refund, I was told I would only be given a refund of the cutlery but not of the shipping costs as AZ Boutique maintained that the goods were as advertised, and it wasn't their problem whether the knives have Amefa branding or something else as they just sell whatever the supplier gives them. I told customer service it's like if I had ordered Nike branded shoes that arrived without Nike branding and had minor dents/scratches/scuffs, but to no avail.

Upon receiving the cutlery, AZ Boutique customer service declared again the goods were as advertised, and they disagreed about the cutlery having minor defects so no shipping refund. I finally received the refund minus the shipping charges.

I can categorically confirm that I will never use AZ Boutique again.

The only positives were that the cutlery was shipped quickly and despite the awful responses and rudeness, customer service responded quickly. Packaging was poorly done. I would be wary of ordering glassware from them if that's typical of how they package goods.