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I purchased a car from Good Motors (the irony) in March '19. 2 days later, the temperature warning light came on & I had to be towed off the motorway. I had to have the thermostat housing & coolant tubes replaced as they were held together with a jubilee clip.
A month later, I had to have the rear brake discs, callipers & sensors replaced, despite this having a MOT a month earlier with no advisories – I'll go into the MOT later.
Another month in, the engine warning light comes on & my car breaks down on the motor way again.
I had to call the RAC Breakdown Cover I got free when I purchased the RAC Warranty 鈥?which is the worst 拢300 I have ever spent. Avoid.
My 3-month-old car was totalled in Stockport & the mechanic who had the car tells me it is not economical to fix. It will cost more than the car is worth. I still had to pay for his time & pay some bloke to get the car nearly 20 miles back to my house.
I tried to reach Good Motors, but I was pied multiple times as the person that deals with this type of thing was never there when I called. Bad timing, right? I went to Citizens Advice & did exactly what they told me, I emailed Good Motors (I can鈥檛 believe we鈥檙e still calling them that) asking for my money back etc. A month had passed & still no reply.
I go to the dealership & meet Nick, the guy who was never there when I called, despite calling the mobile number in his name, which I later learned he always had with him. He tells me they will get it sorted & they will pick the car up. It鈥檚 worth mentioning that we鈥檙e in September now, I had been chasing them since July. In that time, I had to buy a little run-around, I鈥檓 in to 拢2,000 of extra costs & the car has been dead for 6 weeks.
December, I still don鈥檛 have the car back. The run around I bought was up for its MOT, which I knew would fail as I only intended to drive this car for a month. I went to see Nick again & told him I needed the car back or a refund. Refused the refund & offered me a bent MOT on the run-around instead lol!
In the months we鈥檝e missed out the car has been bouncing around from garage to garage & no one could fix it. It did end up at Williams Mini, which was promising, but they wouldn鈥檛 pay the costs. I trace the car to a place Good Motors use to do their bent MOTs. Mr Shah鈥檚 Bury Vehicle Repair & Tyre Centre.
This place is notoriously bad. Just do a quick Google search & read the reviews. I bought the car with no advisories, but the previous MOT said the car was goosed. I went online to get the most recent MOT certificate & guess which garage carried out the MOT? That鈥檚 right, Bury Vehicle Repair & Tyre Centre. There is no evidence anywhere that the work from the previous MOT had been completed, but this place still passed the car with flying colours. They're not an independent garage either, they have clear links to Good Motors that are evident from conversations I鈥檝e had with both parties, so don鈥檛 be fooled.
Christmas comes & I still don't have my car back, despite chasing Good Motors & Mr. Shah for months. These guys are both professionals in the art of blanking. At one point, I rang the police to report the car stolen as I had no idea where the car was & both parties were ignoring me.
Just before New Year, I went to Mr Shah鈥檚 & demanded my car. The funny thing is, he didn鈥檛 even do anything with the car. His colleague told me it had been sat in the back for 3 months & they only worked on it once I started threatening with the police in early December. I took the car to Mini & paid another 拢500 for them to diagnose it. The car was in a worse state than when they took it to Mini 4 months prior & Mini second that it is uneconomical to repair. I have this in writing from Mini.
The amount of money I have lost on this is big. It鈥檚 coming up to a year, my consumer rights won鈥檛 work, the car is done, Good Motors have gone silent & I鈥檓 拢6k out of pocket. They took me for a ride & made a mockery of me.
UPDATE:
Since I originally posted this, a Good Motors representative (Nick, he is a one man team) came back at me making me out to be the worst human in the world & blamed everything on me. Threatened me with court & outright lied about this situation. Unfortunately for Nick, everything stated in the above review is true & accurate, so I won鈥檛 be bullied in to giving up. Good Motors are also refusing the acknowledge the court documents I sent in January, which shows they are clearly rattled.
Avoid at all costs.
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the customer service was second to none.
The staff are very helpful and they have a good selection of vehicles to choose from.
I would certainly recommend them if asked.
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Not really trusting myself or anyone else, I was nervous. I chose this place after seeing several cars I wanted to look at online, and the good online reviews and the RAC approved stamp assured me I wasn鈥檛 going to be wasting my time.
They didn鈥檛 disappoint. The staff are not pushy at all but are knowledgeable and happy to help. The pricing is the best I鈥檝e seen on my search. They have about 130 cars to look at ranging from hatchbacks for first timers to family cars, vans and some limited edition vehicles. Something for everyone.
Sure enough tucked away in a corner was the car I was looking for. I took it for a test drive and the guy (I鈥檓 sorry I didn鈥檛 get his name) talked me through various things I wouldn鈥檛 have picked up on such as the brand new Goodyear tyres put on by the previous owner and some features I鈥檝e never had before (always had old cars). I was really impressed but wanted to shop around a bit first rather than buy the first car I saw.
Everywhere else disappointed me so I came back to make more enquiries, this time I spoke to Nick. It was probably obvious I didn鈥檛 know what I was talking about as I had to keep ringing a family member for assistance but eventually I went out on another test drive to get a feel for it and decided to put a deposit down. Again Nick was helpful and talked me through the process.
The car was fully serviced before I came to pick it up to give me peace of mind (it looked as though it had been serviced before coming to Good Motors but for reassurance they did it for me which I鈥檓 grateful for).
I got a fair price for my car as I was part exchanging (this helped me make my decision as other places had given me ridiculously small valuations) and I opted for a 12 month warranty which came with free breakdown cover. Both Nick and I are confident I won鈥檛 need this with it being a Toyota (really reliable cars, I鈥檝e had one in the past) but again it just gives me that peace of mind.
The transaction was quick and easy, there was no hard sell. I picked it up just before they closed for the day so the car was waiting for me with the engine running and warming up (cold night) which was lovely. They even quickly explained which side I needed to put petrol in etc.
When I鈥檓 ready to change cars again I will come back here to see what they have available. They really are worth the visit.
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Great value, superb service, and a quality motor.
Back on the road again, thanks Rob and Good Motors. I'll be back next time.
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I would like to thank Earle for making the experience so easy and renewing my faith in garages following a recent bad experience.with a garage in Bolton
I am so grateful.
Thank you
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