Good Food Gift Card

At the end of last year I tried to order a Good Food e-gift card recommended by a friend. On my first attempt the website had an error – I was charged but a refund was immediately sent to my account. I thought it must've been a glitch so made a second attempt which went through. However, I never received any gift card in my email.

I contacted customer service and understandably that it was over the Christmas period (with bank holidays included) so I was happy to wait for the refund to be processed. That said, after over a month of back and forth correspondence, I still haven't received my refund. The customer service was essentially inefficient and the way they responded to my enquiries felt like they never actually looked into the problem. I received either inconsistent information (e.g. after claiming refund has been processed, they told me it is yet to be processed and ask me to wait for another 10 business days, etc.) or messages that seems like canned responses.

Very frustrating experience. Do not recommend. Still waiting for my bank to investigate and dispute the transaction – this is also a lengthy process due to VISA card regulations.