Sofie Amalie at GoMore鈥檚 customer service was our saviour throughout this difficult ordeal. She was a huge help with everything we needed to continue our holiday by quickly finding another car in the area and ensuring we received all of the compensation we were entitled to. She truly saved our holiday!
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We rented a VW Touran from 27 june to 5 july, from a GoMore member. We needed it to transport our extended family to Jutland for a summerhouse/family visit 鈥?requiring the 7 seats for the purpose, as our own car is too small.
On the morning of Sunday 5th July 鈥?as I was about to return the car to the GoMore member (kl 10), came a very loud and authoritative knock on my front door (kl. 9.30).
2 police officers stood in front of me 鈥?and luckily one of them said 鈥榙et er ikke alvorligt鈥?鈥?as I was immediately panicked. Thinking something had happened to my oldest son, whom wasn鈥檛 home.
The officers asked me if I was the owner of the VW Touran parked out front.
I said no 鈥?that we had rented it from GoMore. They said they needed to remove the plates from the vehicle as there was 鈥榬estance p氓 bilen鈥? they also directed me to the front tyres which had 鈥榠llegally鈥?low rubber-profile.
They informed me that we were extremely lucky not to be stopped in Jutland as the car would have to be removed from the road immediately and we would be stuck on the side of the road with all our gear.
I am at least glad that didn鈥檛 happen, as we have a 3 year old in our troupe, and it鈥檚 been raining pretty heavily all week.
It was a pretty distressing situation for us all round, as the police drew the attention of our new neighbours (we have just recently moved in) and it鈥檚 not a good look, to have a police visit on a Sunday morning.
The police informed the owner of the car – of the situation, and asked me to call him after to get him for drive over to our address, such that I could hand over the keys to him.
The cars owner tried to get me to drive his wife鈥檚 car back to his address whilst he affixed some temporary number plates to the 鈥榗ar that mustn鈥檛 drive鈥? I promptly refused his request. It was pretty cheeky for him to even suggest it.
My bike was parked at his address, so I put on my running gear and ran the 7,5 km鈥檚 over to pick it up instead.
I am extremely annoyed with GoMore for three reasons:
1. They asked me to respond in writing to them explaining the above problem and, said that they would get back to me with an apology/compensation as soon as possible and would prioritise my case. I have called them twice to follow-up – but have heard nothing. A month has now passed. This is TERRIBLE CUSTOMER SERVICE.
2. The owner of the car is still active – so other GoMore customer risk renting from a person who is clearly an irresponsible member.
3. GoMore clearly take no responsibility for the fact they rent our DANGEROUS VEHICLES that are NOT ROAD LEGAL.
I am not a person who normally resorts to customer complaint over social media channels, but in this case – I have no choice.
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Little did I know that they choose to take advantage of users trust and charge more money than it appears at the search results (I have attached photos).
Further more, the user have to click a button in order to see the list of charges (only the full amount shows) and that鈥檚 even a bigger trust issue. I have tried several times and the service fee is fairly high so I was surprised to see the prices change each time.
The bottom line is that this service take advantage of the users trust and this is a big problem- who knows how many time it happened to me in the past and I haven鈥檛 noticed?
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Whoever has decided to apply this fatal policy, will pay the consequences, for members are NOT stupid!
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+ The system is user frindly indeed; it鈥檚 easy to
navigate on the site.
– GoMore is charging high margins
(e.g. to create a ride with a price tag of 55dkk/ seat, GoMore will charge a service price of 17 DKK/seat, ultimately as a driver you get a small margin)
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ORIGINALLY READ: Fantastic until something goes wrong. We hired a car that broke down on the way to a school pickup. When the repairman eventually arrived he wouldn't take us to school, leaving our children waiting an hour longer. We had to scramble to make it into school at all. Taxi costs were paid out of own pocket. Then GoMore announced that, as they could not rule out the possibility that the car had broken down due to our neglect (which it hasn't) they weren't going to arrange a replacement, even if we paid extra. When asked "Are you aware that you are stranding us in the city at night with no car and two young children and no options?" they replied it was a matter of policy and to take a train. There is no train to North Fyn and no bus that goes anywhere near our house. We are likely to miss school tomorrow, IF we get home. Having to book another car to replace the one that failed, having paid so much for insurance, is unacceptable. It is also impossible after 4pm in a lot of places in town. Currently I am stranded with my 6 and 9 year old, utterly furious, forced to buy dinner out, in the cold and dark.
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I booked a ride from Copenhagen to Malmo on Tuesday 2/10. When I booked the ride, I sent a message to the driver saying that "Friend and I will spend some time in Copenhagen and then head to Malmo." Soon after, I received the confirmation from the driver, but without any message from him. On Saturday, at 16:47 I sent him a text message asking if he could pick us up at Superkilen, again no reply from him. Around 17:28 I decided to call him, and his friend picked up the phone with confusion, his friend told us he would ask his to call me back. At 17:42, I received the phone call from him, he told me that he couldn't come to the town, unless we paid extra 200kr, otherwise we had to go the airport where he could pick us up at. I told him I had to think about it then, because 200kr was way too much. If you pay 50kr from Herlev to Malmo. How can it costs 200kr from Herlev to copenhagen??? and we felt we couldn't trust him that he could pick us up at the airport, what if he didn't show up there. So after 5mins, I called him back asking if we could meet at another place where we were all close to. He told us he was already at the airport. That was weird, just in 5mins, he was already there, if the departure time from Herlev is 6. The time I called him was near 6. So I asked if he could cancel the ride, because everything was just ridiculous. and He agreed to do so. Then we immediately booked the flixbus to Malmo. On Monday, from GoMore webste, I saw that the ride was completed, which means he didn't cancel it. I feel like It is more like a scam. So actually we ended up paying 100kr(two seats) for nothing. As a driver, why did not he inform us all this long ago??? So I wrote to GoMore, and GoMore told me that he wanted to keep the money, because I did't go to the expected place(Herlev), so I could not get the refund according to the term of ridesharing. But as a driver, shouldn't he take any responsibility for bad service and the thing he promised???
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From start to end renting the car was very smooth! Well done guys!
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