Goldcars

Never use it! Worst rental car in the world.

The worst counter service in the world, without mention the incapacity of the Customer Service to read your emails and be able to provide a cohesive response.

I have an incidence ticket open for more than 2 months now…

What can I say complete shysters.

Long wait time on collection. Approx 50 minutes.
Initially the woman that was dealing with my rental was very friendly but when I declined the full insurance PACKAGE, which was EXTORTIONATE, she tried pressure selling it me and when I still declined she became very rude.
It took 1 week after I had returned the car for them to release the excess deposit.
GOLDCAR. YOU NEED TO TRAIN YOUR STAFF TO RESPECT THE WISHES OF THE CUSTOMER AND REMAIN POLITE. PRESSURE SELLING TAKES ADVANTAGE OF VULNERABLE PEOPLE WHO ARE AFRAID TO SAY NO.

We have rented cars from GoldCar several times in multiple EU countries and the service was not great, but we did not complain or write negative reviews. However the last experience made me tell our story. We rented car in Italy in 2018, 1 year and a half later (2019) we received letter from debt collectors about outstanding penalty notice of 拢1200! We were never informed about the penalty in first place and because it was overdue for 1 and half year 拢130 penalty increased to 拢1200! GoldCar had our contact details as we have been renting cars from them in the past and our address did not change, but no-one informed us on time, but only 1 and a half year later! DO NOT USE GOLDCAR SERVICE TO AVOID THIS!

Sept 2019, Mallorca Airport. Booked a car with Gold cars on what looked like a spectacular deal. Should of known better at age 57.
Got to pick up my car, and was told the following facts:
1. There is NO insurance with my booking – there was the basic insurance as there usually is with a large excess.
2. The excess insurance I paid 拢16 in the UK was totally useless. What do I expect for 拢16!!!!
3. The deal I booked was for returning the car empty of fuel, and it would be provided full. How much the cost of a tank of fuel at Gold cars? 拢135!!!!!!! What a total rip off.
So the total cost of my car for a week was just under 拢200.
My good friend booked a car through Booking.com and paid 拢79. Drive away full and bring it back full. His car cost just under 拢100 for the week in total.
THE MORAL OF THE STORY
If it looks too good to be true it is.
And
Gold cars are full of lies and robbers.
NEVER EVER AGAIN TO BE USED.
YOU HAVE BEEN WARNED.

Robbing B**tards
They asked for a fully refundable deposit upon picking up the car but actually, they are selling you additional insurance and charging you for things that are not discussed. This refundable deposit is then never given back.
I would recommend if you have suffered the same experience contacting your bank and charging back the transactions.
The management at Goldcar should be ashamed if this is the financial model that they operate under. I would also expect that their staff are incentivised to sell these additional services. But that the individual branches are not doing enough to monitor staff to ensure that they are not misselling to their customers.
"Misselling is the deliberate, reckless, or negligent sale of products or services in circumstances where the contract is either misrepresented, or the product or service is unsuitable for the customer's needs."
Just be upfront about your costs. By the looks of the reviews as a whole, the company name is now almost beyond repair. They simply don't care about offering you a decent service – book elsewhere!
CHARGEBACK these additional transactions and Goldcar will go out of buisness!

Stay away from Goldcar! Criminals.

Car rental on 17th May 2019 in Palma de Mallorca airport.
The car was booked via rentalcars.com, the car provider was Goldcar.

Goldcar contract is not transparent for the customer – and they misuse this fact to cheat their customers and take some extra money from them AFTER the car had been returned (they have your credit card details).

1. Goldcar Palma de Mallorca charged me extra money for a diesel car that I never wanted nor ever booked. There was no mention of it when I booked the car online a couple of days before. My voucher said "no hidden costs" !!! And I certainly did not click the option "diesel car wanted".
2. They also charged "airport fee", although I booked the car pick-up at the airport and this option should already be included.

3. The contract which I got at the desk on the Palma airport is ONLY IN SPANISH. If you don't understand – you have a problem. The desk officer at the Goldcar desk in Palma airport was a german guy. I thought it was good because he would explain me all the extra costs which suddenly appeared on the contract. However, I was wrong – he omitted to explain all the extra charges, just said it was in case that I return the car with no fuel. So I trusted him.
Since I returned the car with full fuel and with no car damages, I was hoping to get these extra costs back. But I did not get it back. It took weeks to clerify it…

4. The contact to Goldcar customer service was in vain, no reply for months, no money back.

5. However, I have managed to get the money back via rentalcars.com – they took my problem seriously and took care of it. I am thankfull for that. BUT – it is a shame that I have to run around and spend so much time and nervs in order to get MY OWN MONEY back, which was illegally charged. That is no way to make honest and fair business.

Conclusion: it is really a pity (and against the law!) when such a big company like Goldcar have to cheat their customers in order to earn some extra money. They are not honest and not transparent.
I will never book Goldcar again, and will never recommend it.

Crooks,
Goldcar Malaga, criminals, instead off paying 鈧?00,- we must pay 鈧?50,-. . Watch out for Goldcar Malaga airport !!!!!!!

Do not use this company! Was charged extra for a diesel car and when queried I was told that is just the cost, I asked for a petrol car and was told that the category of car I booked only had diesel, lie! Gold car did not have a petrol available and so charged me for the extra cost. When I continued to complain I was told I was being rude and that they would cancel the booking, which I wish they had. The receptionist then threw the keys at me and refused to show me to the car and would not check the car out. I have a bad feeling they will find issues with the car on my return! I have taken pictures of the car for proof of the already extensive damage to the bodywork.

1. My contract 15909268 do NOT show up om your app????
Do you have contract that is NOT public available ?
2. You have accepted my reservation rentalcars – confirm nomber 15909268 from rentalcars booking reference 766063993. At the Office your staff told me that the full insurance Economy car i rented at rentalcars for 140鈧?+ 37,38 for petrol spild vist me extra 160,88鈧?And that goldcars did NOT cooperate with rentalcars ?. Why is your contract number the same AS the one I Got from rentalcars – 15909268.
Is there a mafia behold this setup?
3. Contract is in spanish only.
4. Internet is owned by goldcars. Internet is therefore no blueprint for goldcar.
0. Do NOT use rentalcars or goldcar

STOP! Do not rent your car at Goldcar you will definitely be cheated

stay away from this company

they charge for fuel even when returned full

they charge admin fees for no apparent reason
try to charge insurance when already fully covered
staff do not care

This is my fist review but I am so angry by the way this company treated me I felt I had to warn others. I rented a car from Rhodium which is same company as Gold car from Malaga airport, Check-in was very smooth and I agreed to return the car with full fuel tank. After using the car for a week I filled car up at the petrol station 100m from the airport car rental return site. The pump was clicking indicating the tank as full. When I returned the car to the car rental I asked the attendant to check over the car but he just waved me off saying 鈥榥o problem鈥? Two days later I get an email with charge 10euro for extra fuel and 50euro admin fee. I contacted Gold car customer services and they just recited the full fuel return policy. They are now just ignoring my emails. This company operates in an untrustworthy manner, I will never use them again and will tell anyone thinking of hiring a car not to use GOLD car or RHODIUM.

I wish I had checked the reviews. Worst experience ever in Bordeaux. it took me 1.30 to get my car (45 mins wait, then wrong car keys , then car blocked by others as no parking spaces) and no apologies. The person in front of me who was complaining because of the wait was told that if she was not happy she could take the train. Many marks on the cars but I was told by 3 different persons , no worries , underneath 5 cms it doesn鈥檛 matter.
When I returned the car, they told me that there was a mark on the car trims.. it was roughly 1.5 cms.. I told them it was not acceptable from what they told me in the morning, their answer was that it鈥檚 not the car but the tyres … unbelievable.. dishonest company.. this is how they make money.. they charged me 120 鈧?.this company shouldn鈥檛 run for business

Cheap car rental …The reason why… the car will be in sub standard condition and you will have extras to pay for (like if you visit Gibraltar or ripped off with damage not caused by yourself. My extra cost me 500 euro. Pay the extra use a good hire company, one with a name you trust.

Gold Car in Palma are FRAUDSTERS!!! I wonder why they still have not been persecuted for their fraudulent business conduct and still remain in business.

When I came to their desk at the airport to collect the car, I spent two hours waiting to be served and then they aggressively tried to push me into buying extra insurance for the car to cover it in full for which they wanted me to pay around 拢200 extra.

They also wanted me to sign the contract without walking with me around the car first and confirming all the cosmetic damages, etc. I refused and for that reason I needed to go all the way to their car park to inspect the car, which I could only do from the outside as they have not accompany me to show the car's outside and inside condition (including the floor mats' condition) and the fuel level.

I marked all my findings in the paperwork and made some notes as well but they refused to accept it because of the notes, so I needed to redo it. All in all I spent around 4 hours with them before I could finally leave the airport. Outstanding service I must say.

After the rental they charged me for fuel and for valeting/cleaning. When I requested explanation they provided fake images showing dirty floor mats. When I checked the details of those images it showed that they were created the same day I requested them with no further traceable information every digital photo image holds. I have also provided them with the legal standing image proving the car was returned with the full tank.

Still no response and no refund.

Trying to dispute the transaction with my bank now..

Avoid Gold Car like a Plague!!!

Totally dishonest company. Extremely hard sell for their insurance which we refused to buy as we had our own. Lady was extremely stroppy, bordering on aggressive.
On return the chap didn鈥檛 look at the car, but went straight to the windscreen to a tiny, tiny chip which I didn鈥檛 do, but was obviously previously there as he went straight for it. I even rubbed it thinking it was dirt! 鈧?00 straight away. Then charged extras for having a diesel car, fuel admin (it went back full). Total, dishonest company. I would NEVER use them again

I give 1 star because there is no zero to choose.
Avoid this company!
I used the website and rented a 140euro car incl vat/tax.
When I arrived at PMI airport (mid night), I was told to buy super coverage insurance or a deposite. The sales guy told me that the insurance covers gas as well. But it was a lie!!! In the end I had to pay addtional 400+ euro.

Don麓t use this company.
We maked a rental on rentalcars and everything looked fine.
After returning from holiday we found out that we was charged for diesel prefered car, we never asked for and some insurances.
We allready had insurance from rentalcars.

The review is for the triks they are using to make more money,
Car rental Goldcars Olbia airport Italy
The car was perfect with only 4500km in really good conditions.
On my reservation confirmation, done online directly to Goldcars website, there was a total of 56鈧?when I talk with the office to have the car, the informed me there was included a Full Fuel, it cost me extra 29鈧?not refundable and not clearly indicated on the contract, it must be indicated on the total and was not.

The car rentals need to have more strictly rules.

Total con!!!! I purchased the extra cover when booking my car with the promise of having more money when you are there because you don't have to give the 拢1400 deposit. surprise, surprise when i get to Spain i had to pay another 拢200+ euros for the insurance as i had bought the wrong one…. there was no other insurance on offer when i booked….Avoid at all cost. DO NOT BE TEMPTED.

DO NOT USE GOLDCAR – SCAM AND DONT REFUND MONEY.
WORST CAR SERVICE EVER

Very bad car rental business, you get a very reasonable price on the Internet, but when you are sitting in the car on the way out you are really angry.
We opted for the insurance from the website we used to book, as supposed to from Goldcars. Upon arrival we found out that they do not recognize that insurance and they wanted to charge my credit card EUR 1100 as a deposit. When I refused, they started saying that they would charge EUR 2200 if we did not pay for their insurance.
You pay extra for a diesel car (god knows why), EUR 9 extra per day for an additional driver, they charge EUR 126 for a full tank (for a Lancia Ypsilon)
So, when you are sitting in the car, it is more than likely that you will have paid double the amount for the car. Avoid theses crooks if at all possible

Had to pay double insurance as they did not accept Visa debit card, even though I had pre-paid full insurance through rentalcars.com
Paid extra charge 25 Euro, for administration of re-fuelling even though I returnered the car full.
Paid extra Daily charge for for the Extra service needed on a Diesel car (Never heard that one before).
When I contacted them was told that it is all in small text on the contract, but small text is very unclear.

So beware….