Goldcar Rental

The worst experience i have ever had in car rental

I just wanted to share my experience and hopefully help others.
I do not suggest to rent from Goldcar (I assume Interrent as well since they are the same company).
It's just not worth the hassle and stress.
They attract you with a lower price then try to scam you in every way.

I went to pick up the rental from Barcelona airport. Lady at the counter try to sell me the usual insurance coverage which I refused. She was not happy then said the car I rented was a diesel therefore I need to pay extra 50eur. I explained that I did not specify for diesel. She insisted that it is the only available option in the group that I booked which was a larger car. She saw that I had my family with me and said if I don't pay the extra 50eur then she can change to a small gasoline car. I asked what those options were then she said if she changes to a gasoline car then there will be an even higher fee for changing the reservation so it didn't make sense to pay more for a small car. I told her that I heard and experienced this scam before and I even told her on their T&C it clearly says:

"The ExtraDiesel surcharge could be applied if the customer voluntarily requests a vehicle running on diesel fuel, for 2.5 euros per rental day. If there are only diesel cars in the Group chosen by the customer, at the pick-up time, this charge will not apply."

She got really upset when I challenged her and said it doesn't matter and its different this time and she will not release the car unless I pay or I can wait until 11pm with my young children until they close. Her colleague at the next counter suggested that I pay the extra 50eur since I needed the car and had young children with me. She said I can call customer service after to request for the refund and it's just her colleague's job to charge the extra. They are blatantly scamming even when its against their T&C.
They know I cannot cancel the res and get my money back and I was under pressure to get the car with the young children.

I later called customer service and spoke to a rep who confirmed I shouldn't need to pay for the diesel fee according to the T&C. He said I should get a refund at the counter and also asked me to write to their info goldcar.com email address which I did.

After returning the car I went to the counter to request for the refund but the rep just said they do not do refunds anymore. I told him I have gotten a refund before but he just gave me the run around saying they now need a special password that only the rep who issued rental has. I asked if he was telling the truth and he just said he can say whatever he wants. He told me to go and call customer service for the refund. I called customer service on the spot and the person over the phone also gave me the run around and said I need to wait for the email reply and he doesn't know if/how I will get the refund. It doesn't seem like they want to resolve it after scamming the 50eur or they try to make it as difficult as possible.

What's worst is that after I returned the car they try to blame me for an existing damage. When I checked out the car I mentioned about all the dents and scratches and the gas not being completely full. The clerk said its ok since its an old car and just told me to take a pic of the gas tank meter. I explained it to the check-in clerk but he said there's a small dent on the bumper which we both agreed looked like an old damage. Still he asked me to fill out an accident form, provide my passport and license and signature. I asked if it was necessary since we just agreed that the damage was old. He then said I can go which I assumed everything was ok.
Nonetheless, I later received an email asking for the same time. Which I replied with the same explanation. Then I later found out they took 250eur off my credit card without my approval.

Now I am just trying to settle with my credit card or possibly reach out to their top management.

It just unlawful for them to con you for the diesel charges even when you tell them its clearly stated not necessary on their T&C. Then bill you for existing damages on an old car. I have a feeling many others must have fell for the same tricks.
I hope this can help future potential customers.

Will definitely avoid them in the future.
Their reps will try to scam you and they have the rudest and offensive behavior. Sometimes you wonder if they are trained to treated their customers in such ways since they know you will have a hard time cancelling the reservations.
I know times are tough during COVID but its just unethical what they are doing to cheat your hard earned money.

Do not rent from Goldcar At Girona airport, they are scammers. I have rented many cars from Girona airport. This time I used Goldcar, The lady in front of us had booked a car for 3pm. No one was at the office at 3.005pm. The assistant arrived at 4.30pm and without any apology Then added a load of fees onto her prepaid costs. She was upset but had to accept as she was desperate to leave.
My booking through Rentalcars was full to full fuel and all costs covered in the contract but the ignorant assistant (Mark) ordered us to pay for airport charges, half tank of fuel and other spurious charges, (130 euros) Not only was he unhelpful but he was deliberately rude and obstructive, smirking all the way through our encounter and was very pleased when his friend called him 鈥榚l bandito.鈥?br />
We walked away and booked a car with firefly. This was clearly an ongoing ruse by Goldcar to rip customers off.
I spoke to a number of people at the airport who said he was always like that and they didn鈥檛 know how he got away with it.

Please, do not use this car rental company.
The final price is much higher than purchased in the webpage.

DO NOT TRUST OR USE THIS RENTAL AGENCY. M谩laga airport..rude and abrupt. First car was not road legal. Took an hour to change. When you take it back they want the keys put in a box and do not check the car. What happens next? 550 euros taken from my card. No notification, no explanation, NOTHING. Unfortunately for them I took a video of the car and pictures of the fuel level and the interior. Nasty company and you should avoid at all costs

Dont use this company

A dreadful experience at the Gold car rental desk at Alicante airport, dont use this company, they try to use bully tactics to get you to pay more for their insurance, in my case an extra 拢300 when we already had worldwide rental cover. They are relentless in the end we went to another company.

well what can I say twice bitten , I booked through goldcar as it was cheapest on search for a week in tenerife, upon arrival the sneaky charges come in , pay 190 euros for insurance in case someone bumps you or you them , recovery in case of breakdown etc .. or take 1400 euros and take a chance on your credit card , plus 93 euros fuel surcharge which you get back on a full tank MINUS a 25 percent admin fee …. i booked for a reasonable sized car ie a focusor astra or similar i got a crappy old skoda fabia… i was gutted to say the least … well I will never use gold car again the service terrible the cars not worth a toss .

Worst experience rental car in whole my life.
I arrived late because a problem in the landing so I was alone and without car in the airport, ok, but next day they did not want give me my car neither return my money.
They don't mind the customers, poor attention and rude behaviour.

I cant describe how rude this company is. I've booked two trips to Spain for 2020, the first of which was cancelled, the second, my flight destination has been changed, both due to coronavirus.
I've tried to get a refund or a change of booking but trying to speak to someone who is able or willing to help is impossible. When I do get through to an agent, they are totally intransigent. Having spent many years in customer relationship management, I can honestly say that Goldcar are the worst company I have ever dealt with. Even awarding them one star is too many.

I sincerely urge you never to waste your money with Goldcar.

In Alicante airport you wait for hours – unless you pay express fee EUR35. Not okay!!

I was charged 135 for full to full petrol deposit
Plus main deposit 135. ( full insurance)
From 270 charged deposid i only got 135 back.
( car was full of petrol when on return)
No answer for an email. It was in Mallorca Palma Airport.
Never again. No reccommended at all.
Please give me my 135 back.

Book a car at the Malaga airport (GoldCar) through the Argus Car Hire paid rent with fully Insurance for a week, the representative didn't accept the Insurance and said that AXA Insurance is not good for our car and they refused it asking me that I should booked the car next time through their webside directly, I told I paid for fully Insurance through your car rental agent Arguscarshire.com, she insist refused to take the Insurance, I asked her what do you want me to do! how should I sort this out without paying twice!?, they said call AXA centre in Barcelona cancel the Insurance and take our Insurance, she gave me the number in a piece of paper (+34 933801204), I called the centre, it was a nice lady who insist to speak to them to find out the whole situation and why they refuses the Insurance, but Goldcar refused to talk to her and they said to me in a nervous way it鈥檚 not in our policy to speak with the agents Insurer na na na!! 鈥?I had to finish the call in a polite way with the lady and spoke to they again try to convince them but this time they were very nervous attitude as they said 'I should have taking their premium insurance if not I may face a heavy penalty of 鈧?0,000 if something happen to the car without their premium Insurance (that was writing in Spanish in a little green voucher they showed me which I really have no clue!!) 鈥?I finally decided to take their insurance as I don鈥檛 want to ruin my kids holiday who they been waited long at airport, I paid her 鈧?38 extra for nothing.
Other thing which made me very disappointed with this company is that they told me at the first moment that they will give me a brand new SEAT car, 鈥?after all that been through they gave me old VW POLO 42k mileage banged and scratched everywhere 鈥?never again … You have rubbish agent (Goldcar) who they not trust you, why should you passed it to your decent clients?

Lies lies and more lies – avoid avoid avoid
Lies lies and more lies. Avoid this company like the plague. Booked car through Rynairbooking ref ES527946430 for 拢111.33. Was told at goldcar desk girona airport by Jordi that my credit card would be debited to allow for fuel and damage deposit which would be credited once the car was returned undamaged and full of fuel. My card was debited 鈧?63.50. The car was returned full of fuel and undamaged but only 拢51 refunded to my card. My card has been debited with a list of additional charges I did not ask for and deliberately concealed from me. Additional charges are Recarrec Aeroport 鈧?6.12, Super Relax 鈧?90.04, Fianca Targeta 鈧?0.41, smart return 鈧?2.36, mega relax cover 鈧?1.49. Non of these charges were explained to me, agreed by me or authorized by me. An electronic copy of my signature was printed onto the gold car rental agreement which was given to me folded up inside an envelope. This firm is using fraudulent and illegal practices to extort money from tourists.

CON-ARTISTS AND FRAUDULENT THIEVES!

DO NOT USE THIS TRASH COMPANY! They are thieves and con-artists hiding behind phones. Upon arriving at the Goldcar office in Amsterdam Schiphol Airport to return my rental car I asked a member of Staff if I needed to fuel the car before returning it He replied with a "yes". So after knowing that I took the rental car to a Local gas station to refuel the car. As I have been driving for a number of years I am aware of how to refuel a car at a gas station!. After placing the nozzle into to the petrol tank I filled the petrol to its full amount until the nozzle would not allow to fill anymore. Then to see if it was refueled to the maximum I checked to see on the dashboard 1 bar of fuel empty on there. So I again placed the nozzle into the petrol tank to make sure I refueled to the maximum. And the nozzle kept on clicking signifying that it has reached its full amount. After a couple of days I received my deposit back only to find 拢51.00 deducted from my account from Goldcar I enquired about this and THEY SAID I WAS CHARGED FOR NOT FILLING UP THE PETROL TANK!. How ridiculous does that sound! Since then I've tried phoning ,emailing and even trying to get through to the manager who apparently does not exist for Goldcar. They ignore your emails, rude on the phone and they are money hungry. DO NOT use this company you WILL be scammed. I have now reported this fraudulent company to my bank and will also be reporting them to Trading Standards.

THIEVES AND CHEATERS.
Warning: DONT USE GOLDCAR.
We gave the car back on the 16th of December and the lady who received it said that it was perfect. Afterward they charged us for 鈧?00 for a wheel rill.
Now we are trying to get our money back

Avoid this place at all costs. I have rented with most major rental companies (Avis, Budget, Enterprise, etc..) and even with lower cost rental companies like Greenmotion – but never have I come across fraudsters like Goldcar /Interrent.

The attitude of the staff made me very uneasy to begin with. They were trying to add all sorts of fringes to my rental and were very reluctant to take no for an answer. At the time of rental the staff didn鈥檛 bother inspect the car or record mileage. I had to take photos myself of minor damages, write them down and get the staff to sign it. I had to also take pictures of the mileage at pick up and drop off.

Two days after returning the car, I noticed they had taking out money from my deposit for no reason. On contacting customer support, I was told it was for excess mileage. Fortunately I had geotagged photos to prove I had not exceeded mileage. The mileage numbers they were claiming were completely different to what was actually on the car. I ended up having to send a copy of the rental agreement and photographic evidence of before/after mileage to their customer support team. Several weeks (and many reminders) later their customer support send me a reply with all sorts of obscure responses – without answering my questions. They had also attached an invoice claiming I returned the car a day later than I actually had! I was not even in the country on the day they claim I had returned it!

Renting from these fraudsters has been an absolutely terrible experience for me. I have ended up wasting a huge amount of time as they continue to make up all sorts of strange excuses to not refund what they had fraudulently taken off my deposit. If you value your time, money and peace of mind you will avoid this place like the plague!

This Company cheat you. You have no chance to get fairness. They steal from you. Day that you made dammage on the weicle. Don鈥檛 use Gold Car they takeyour money and you have nothing for it.

Charge you whatever they want without justification. Total Rip Off company. Looks cheap until they start adding charges like location premium, new car premium, franchise costs and then charge you for fuel even though you return the car with a full tank. Barclay card are also use less when you make a compliant about the excess charges that appear later on your statement

Charged me 950 euros for scratches that were already on the car when I collected it. good thing I asked for a copy of the check-out paperwork, make sure you get one because this is just messed up. very disappointing.

Update – so GoldCar dispute team have offered to reduce 400 euros from the 950 euros initially charged and the reason being is that they need this to cover the damages I apparently caused.

The only problem here is that I have a copy off the check-out paper provided on the day I hired the car showing those exact damages, proving they were already there. I have passed this along now to show that I know they are lying and I am hoping they will see some sense and cancel this ridiculous charge.

more to come.

拢30.00 booking went to over 拢300 with endless added costs that were "non negotiable".

Including, hysterically, a 9 euro per day fee because my driving license is 3 months short or five years old.

Absolute crooks.

EDIT: I resolved this by forfeiting the 拢30 I had paid (which the broker refunded after hearing the horrible story anyway)…. and went to the Avis counter next to GoldCar. I paid half the price.

LOOK OUT FOR SCAMMERS

This company behave like crooks. Invariably you will have to wait up to 2 hours to get your car and it is unlikely to be the one of your choice. They have numerous extra charges. An Airport tax, an extra charge per day if diesel. A compulsory refueling charge regardless of you leaving the tank full, An excess insurance charge regardless of you telling them you don,t need it as you have your own and unexplained Fiance Targets charge and to cap it all an additional 21% VAT charge on top of it all. I landed up paying 7 times more than I thought for a 5 day hire. Read the contract very carefully before signing but of course their insistence of having your credit card means they draw it and refuse to pay it back even if you manage to contact them which is possible only on-line and then they ignore you. DO NOT USE THIS COMPANY OR THEIR ASSOCIATE DOYOUSPAIN

like the others, bad bad bad company don't rent there

I have made a reservation of a car # 14471501 by using 鈥渃lick and go鈥?package because my aim was to get the car as fast as possible at Barcelona airport. When this package was promoted on Goldcar website there was no mentioning that I need to arrive to Goldcar office in person for validation of the original documents. This requirement was stated in the booking voucher which I received after the payment was done. So technically I was forced to buy the package which didn鈥檛 fit my main aim 鈥?to avoid time waste in the car rental office. I was trying to cancel the package contacting your office through the Facebook the same day, but Goldcar employees refused me in my request. So I mentioned my flight number and the terminal of arrival 鈥?T1, underlining that I鈥檒l need the car there.

After arriving to Terminal 1 office of Goldcar I鈥檝e been waiting for so long to make the validation (first waiting in the que, than waiting till the employees would fix the computer), and finally they said that the car is in different terminal 鈥?T2. My commentary that I requested the car to be in T1 they declined, by saying that it is my fault that I don鈥檛 read attentively the booking conditions. I checked in the application where the car was and the application was stating that the car is located in Terminal 2 at the parking spot # 174. So after a long time waste in T1 I was sent by Goldcar employees to go to Terminal 2.

When arriving to Terminal 2 I was forced to wait in another que until an employee would assist me in getting the keys 鈥?because automatic machine at T2 didn鈥檛 give the keys as it should have. The employee didn鈥檛 find the car and requested his colleague to explain to me the situation because the colleague was the only English speaking one. So I had to wait again for the colleague until he will be available for the explanation. Finally he explained that they don鈥檛 have the car at T2 parking and I have to return to T1 again to contact the Goldcar employees to find out where the car is.

At that time I鈥檝e already spent more than an hour in my attempts to get the car without any clarity where the car is. The temperature in Barcelona was around 40 degrees on the sun 鈥?just in the middle of the parking where I was searching for the prepaid car. After I鈥檝e managed to arrange for a phonecall to the call center (it is not easy to do then you arrive from a different country and normally use a foreign phone number), the person in assistance said that she can鈥檛 cancel the reservation even though there is a special case. My wife explained by the phone all the details of the case and said that we still didn鈥檛 get the car and want to cancel this reservation. The Goldcar call-center employee鈥檚 advice was to write an e-mail to explain once again the details of the case and to require a cancellation of the reservation. So I do this again and require the full reimbursement of the prepaid amount within 4 working days. In case if your office would keep my money longer I reserve the right to bring a claim against your company requiring reimbursement of prepaid amount and compensation for the inconveniences caused.

Goldcar Lisbon rip off Lisbon, I was robbed of 鈧?50 by Goldcar for damage repairs I never caused.

On returning the car the check in guy started photographing uner the car, he went straight to the front right under the bumber, and said I had damaged the car. We were never asked to inspect under friggin car by them when we collected it, the underneath of the bumper had been scuffed, you could see it had been done a long time ago.

If any body has been charged in Lisbon for damage to a black Fiat 500, right bumper, underneath the can then please IM me, it was too rehearsed, I doubt if I am the only one they have been caught by this.