Goldcar

Rented a car through an intermediary website from Sicily airport. Short socially distanced queue. Lady spoke good English. Usual attempt to seek extra insurance. Showed my annual car hire insurance. Deposit on credit card. Got a brand new car. Left it with a key drop and no inspection. (Photos before and after rental just in case). No damage agreement and no charges came through a couple of weeks later. All good. I'd give 5 star review if they just accepted that I had annual insurance rather than still try and make me feel worried a bit, but that's just their job to upsell, like all car hire companies.

My experience is from last summer 2019, hired a car through advertising on Ryanair's website, appeared to be a good deal. Got to Milan Malpensa and similar to every story here was aggressively sold extra insurance despite the fact there was third party and I didn't need it. The sales person at the desk insisted that I would have an accident so I must take it. I had to get quite annoyed before she stopped! Also it's not the welcome you expect when you arrive late in the evening and you're about to get in a left-hand drive for some distance, also had me convinced I would have an accident!
Everything went OK with the car although was one hour late back with the car on return and got a hefty charge. This was July and then in December got an email from Goldcar saying I'd committed a road offence in Bologna and they (Goldcar) were going to take 鈧?5 off my credit card to tell me this!! I mistakenly thought that they were paying the fine but today I have received a notice from Holland (!) with the fine and how I could pay etc.
I'm shocked on two counts, firstly that Ryanair would choose to partner with these guys and secondly how terrible they are with customer service. 鈧?5 to tell me I got a fine!!! What's even worse is that they still had my credit card details on record when they should have destroyed them.
Wish I had read these reviews before I booked with them, never again, stick with a reputable brand.

Wish I could give zero. Had a different (worse) car and forced me to pay 6x the agreed amount

Never use goldcar og rentalcars.com. They are liers and cheaters. Told us we had to pay deposit when we picked up the car but it was actually an extra charge of almost 200 euro. Furthermore, the car had a failure after 2 days and we got no help from customer service nor road assistance. Needed a new car and was heavily charged for the litlle gas we had used. A month after we came home they blocked additional 55 euros for a "ticket". No documentation provided at all. Neither time, date, place, car registration number, type of ticket or a copy of the ticket from the authorities. Had to close the card to prevent them from withdrawing money. We have made acomplaint but no response. We rented the car via rentalcars.com and they have not taken any repsonsibility either.

Weird company problems

STOP! Do not rent your car at Goldcar you will definitely be cheated

Goldcar are thieves and scammers, better to pay more for a known company. They WILL rip you off.

Goldcar are scammers. If you book through a broker such as Ryanair you can't get a refund and have the choice when you pick up of paying 300 euro deposit per day or paying 30 euro per day insurance.

Book hire cars directly from reputable companies. Don't risk using a broker.