Goldcar

AVOID!AVOID!AVOID!-GOLDCAR MADRID AIRPORT-CHARGING FOR PRE-EXISTING DAMAGES THAT WE REPORTED PRIOR TO COLLECTING THE CAR!
Report used for the charges of 450 EURO (check in report) is the updated report (AD) we did on the day of collecting the car 16th Feb 2020 that was checked by Goldcar staff onsite and with our conformity. The updated report (AD) replaces any previous notification with regards to the vehicle condition (Check out report). Both reports (AD and Check In) are identical and clearly we were charged for the additional scratches (bumpers) added by us prior picking up the vehicle on 16th Feb 2020.
Disputed with Goldcar by opening more than 5 cases which were closed by Goldcar with no reply at all.
I did a charge back and got my money back with Nationwide Bank.
Worse customers service ever! I will never use again!

We are currently trying to cancel and get a refund for our booking that we were scheduled to pick up on 12th April 2020. We have opted for a policy that allows us to cancel and receive a refund up to 24 hours before we pick up the car.

Due to the pandemic, our flight has been cancelled for our holiday and we have therefore tried to cancel our booking on the website however, an 鈥榚rror鈥?message appears each time we go to do this. We have then tried to call Goldcar (+00 44 20 3898 0140) on multiple phones using a signal of 3/4 bars with WiFi calling on each phone. However, before we get the chance to say a word on these calls, operators at Goldcar tell us that they cannot hear us and to find somewhere with better signal. They then proceed to hang up the phone. We can hear them perfectly well however, for some reason they supposedly cannot hear us.

We understand that phone lines will be busy during this time however, I hope that Goldcar can see the source of our frustration with this experience and provide us with the cancellation that is offered within our policy.

Very bad experience with Goldcar We booked a car through Ryanair website with Goldcar to be picked up at Ciampino airport. On arrival Goldcar refused to honour the voucher on the basis that my husband鈥檚 credit card listed his initial rather than full first name. No other identification including passport & debit card drawn on same bank satisfied them. It should be noted that the full amount for the rental had already been taken from our account. We were forced to hire a car from another supplier at nearly double the cost. At no point in the booking process was this restriction indicated. We are now trying to get our money refunded with no help from Goldcar. Advise staying away from them.

Do not be fooled by their online prices. Once you collect your car there'll be extras that you cannot remove, such as 'easy drop off' which the employee told me was tax. I went back to resolve this issue and after 20mins I was told I had to call and I could find a number online…. Their customer service on the phone is even worse! Completely utterly useless.

I ended up paying MUCH more than one of the more respectable rental companies.

I could go on… they gave no instructions as to where the car was, or how to get out of the airport.

The car hire process itself was relatively painless, but you need to be clear that this company is ripping its customers off post rental – it takes between 15 and 30 days for them to refund the 1231 euros which are being held on my card. Think about it…. this company is operating as a crooked financial services firm by holding onto deposits for way longer than they should. I am so shocked by how I was treated at the Malaga office when I asked how we could expedite the refund process.

I Reserved through holidaycars.com using the agent Gold Car in Spain. The reservation was only 2 Euros a day. I should have been suspicious! When I got to the counter, Gold Car wanted to charge me over 200 Euros in fees for petrol and insurance!! Stay away from these cheap companies and book with a reputable company. You get what you pay for!!

If I could give them negative 5 stars I would. Worst customer experience I've ever had. We pre booked online, paid etc and were made to wait nearly 2 hours at the airport to collect the keys. Staff were extremely rude to everyone in the queue. They tried to scam us with hidden fees and told us we weren't covered by insurance when we were. Pay the few quid extra upfront with Hertz etc to avoid all the hidden scam fees on the day.

Do not use these criminals, they'll steal money from you.

Appalling service and daylight robbery
I used this car rental company just after Christmas 2019 at Malaga airport. BEWARE of using any of this operator again.

Rubbish customer service and daylight robbery! They took 拢230 more from my credit card on top of the rental fee upon collecting the car that I'm still waiting to get back! They said it's in case I scratch the car, or return it with an empty tank. I returned the car with a full tank of fuel and had no extra scratches, yet I'm STILL waiting for them to give my money back that they unlawfully withholding. They didn't send me any paperwork in relation to why they are not paying my money back. I have stared legal action against Goldcar. Absolutely appalled! Will Never use them again. Disgraceful and illegal.

Hi there my name is Antonio and I'm a customer with GOLDCAR for many years never had any problems ,now I got to a stressed situation with gold car I need to pay for tool roots I used on my rental in Portugal and all my attempts to do so with no results ,like I WANT TO PAY THIS BILL ,and there is nobody from customer service to give me valid info on what to do.I tried in any way by phone by e mail contact on their web side with no avail.
I will wright a formal complaint and see what will happen.
WRIGTH NOW I'M A DESAPOINTED CUSTOMER.

Before being issued with an estate car at Alicante Airport that looked as if it had been machine gunned with the amount of body damage I was advised by the receptionist that my personal insurance was useless because in the event of damage the Gold body workshop would refuse to advise the insurance company the cost of the repair! Thus rendering my insurance useless
Remarkable therefore that the said car I was issued with 75,000 kilometres on the clock had never seen a repair body shop.

Cock this company do not recommend to anyone !!!!!!!
Twice paid off rent and did not make money tired to write !!!!! ??????????

, rentalscar.com .
" " 2500 3500 .
rentalcars 1600 " " [ ]
" " , 62.5 .
.
, , " 12 50 " "
55 " " " .[ ]
.
1026/5000
Unfortunately, I probably have a deal with a company of thieves who offer car rental through rentalcar.com and then find all kinds of ways to steal your money.
First when I arrived at the booth I was "informed" that the deductible for theft was 2500 euros and if the event happened in Naples 3500 euros.
When I presented them the agreement with rentalcars stating that participation is only 1600 euros "let me know that it doesn't interest them and these are their terms" [luckily the car was not stolen]
In addition, they would not accept my driver's license on the grounds that "I need an international license", with no choice, I had to pay 62.5 euros to register another driver who was with me and had such a license.
Obviously I did in the Ministry of Transport, it turned out that there is a treaty between Israel and Italy and no international license is required.
When I returned the vehicle the tank was full, perhaps less than a liter or two consumed from the gas station in the city until arrival at the field, for the above I was unknowingly charged at 12 euros and 50 euros "handling fee"
Yesterday I received a letter from them intending to charge me 55 euros "handling fee" for the fact that they forwarded my details to her towns for a parking report sent to them. [The report I will demand to pay separately]
My attempts to get into their email while introducing the contract tax go up.

Gold at is very bad, they gave me a nice car however they had either not checked the tyre pressure alarm or installed a faulty one to charge me on return. I checked the tyre pressure and it was normal. I drove over 550 Kms without any issues with the tyres. On my return they made out a damage report and charged me 50 Eur. I believe Goldcar uses scams to get extra money from customers. I do not recommend them as an honest rental company. Be very careful, they are out to make money any way they can with extra fake charges

I have had a very lucky escape looking at the reviews here.
I booked this car on a promotional Ryan Air website after booking my flight.
The deal was 拢15 for one week car hire. (Yes too good to be true)
On arriving I was offered all the extras to bump that price up but I politely declined.
On trying to purchase the car hire on my Halifax card it was declined.
I contracted Halifax from Malaga and asked why my card was being declined.
They basically warmed me against using this company as they had so many complaints.
I ignored this advise as I was at the counter and needed the car.
But as luck had it the card was now blocked so my total loss was 拢15 which they still have not replied to me to reimburse as i never used the car.

Scammed and pushed into paying for items which are not necessary and neither notified of prior to collecting the car锛孋ar was dusty and scratched when I picked it up. When i eventually returned the car clean, which i paid out of my pocket for! Goldcar then proceeded to fine me 鈧?70 for the scratches already present on the vehicle. It appears as though they do this to scam people out of money.This is totally unacceptable. Avoid unless you want to be scammed!!

Never rent a car with GOLDCAR. They refused to rent me a car because I had my Swiss driving license instead of the International one. I've been renting cars for more than 30 years and this is the first that this happens to me.

The worst 2 experiences I have ever had. I will never use Goldcar again and highly recommend you don't either.

The first time I booked a car with Goldcar for 8 euros for 36 hours. I was charged 180 euros at the desk when I arrived and was told this because I had to purchase their insurance. Given my mother had just been diagnosed with cancer, I was not in the right state of mind to argue at the time. I did subsequently as was told it was too late as I signed the contract and shouldn't have.

After that experience I bought separate excess insurance so I could avoid those ridiculous charges but it doesn't end there.

Again, flying into Spain for the same reasons, I used Goldcar thinking I would be ahead of the game, I was very wrong. I was given the keys and location of the car. It was in the darkest most hidden spot it could possibly be so I did a walk around and couldn't spot anything wrong. I picked it up and drove it to a secure parking area and left until my return trip to the airport. Upon arrival I found the car return area located in front the office which is lit up like a Christmas tree. The man takes a neon spot light and goes through the inside and outside of the car. Needless to say, he magically finds a tiny dent that hasn't even broken the paint work in an area that couldn't possible be hit by another car. So I find myself now out of pocket for 250 euros. I explain the situation of where the car was located upon pick up, I explain where the car had been parked, etc. Clearly, I get nowhere. It is obviously my fault as I should have found it beforehand.

Regardless of fault, what is clear to me is that Goldcar are opportunistic charlatans and thieves. I will never use this underhanded car rental company again and I travel a lot for business. I have issued a memo internally at my company recommending a ban on anyone using Goldcar in the future.

I highly recommend you find an alternative car rental company.

DO NOT HIRE FROM GOLDCAR PORTUGAL. POOR QUALITY CARS, PLUS THEY DOUBLE CHARGED ME FOR DAMAGE EXCESS. FIRST OFF I HAD TO RETURN MY INITIAL CAR BECAUSE OF A FAULTY REAR SEAT BELT AND THEY TRIED TO CHARGE ME FOR THE FUEL IT COST ME TO RETURN THE CAR. THEN FOR THE SECOND CAR I HAD TO PAY 鈧?50 FOR A DAMAGED LOCK WHICH WAS NOT MY FAULT, THEN 3 DAYS LATER THEY TOOK ANOTHER 鈧?50 OFF MY CREDIT CARD WITH NO CONFIRMATION BY EMAIL. ONLY SPOTTED IT WHEN I CHECKED MY STATEMENT OVER A MONTH LATER. HAD TO CALL THEM WHICH TOOK AGES TO GET THROUGH, BUT WAS TOLD I HAD TO EMAIL THEM TO REQUEST A REFUND. TERRIBLE CUSTOMER SERVICE. AVOID IF YOU CAN.

I took out a rental car hire with Gold car (Faro Airport) for the 1st Sept till the 29thSept 2019,unfortunately due to a Air traffic control problems in France my flight from East Midlands airport was cancelled(RyanairFR1766)
I phoned Gold car the same evening to explain my problem ,and that I had re-booked a new flight for two days later, I was told by Gold car my rental was lost due to a no -show and I had lost 拢203 I contacted their customer complaints office in Spain by phone and by email to apply for a refund,they have never replied to either.This company needs to be shown up for being a fraudulent car hire company ,they need to be avoided by all persons who use car hire abroad please do not use this company .

People dont use this company. I have rented the car with them for 3
days. They did nit gave me my deposit but the fuel tank was full. The other thing is the took 170euros from my account after a week after saying that i handled the car late what is lie as the car was handled an hour before the time. Now I am writing to them and getting no responds. Dont always go for cheap rental companies. Sometimes its better to pay a bit more but do not gain experience like my one.

Much like every review – Goldcar are a nightmare.

Hired a car from Bordeaux for 5 days. They forced me to put down a deposit of 拢1220, however only returned 拢1050. No damage on car, and full tank of fuel upon return.

Their customer service team stated on their website claim not to be a customer service team once you get through to them and are "unable to take complaints" The process is designed to be a dead-end.

This is casual fraudulent behaviour from Goldcar – I have complained to the European Rental car regulator. They are investigating.

I fully expect to get the outstanding amount back – However this will be due to a chargeback, not Goldcar acting in good faith.

Closing summery – Stick with Enterprise next time. (or ANY other firm).

Do not hire a car from this company.

We picked up the hire car from Girona Airport. After returning the car when we checked our credit card account we discovered that we had only been refunded for the petrol deposit.

On contacting the company they advised we had been charged for Super Relax Cover. This was not offered to us and we did not request this cover as we always have our own insurance cover when renting a car.

We thought the amounts on the invoice referred to the petrol deposit and the refundable deposit relating to damage, however, this was not the case.

We are therefore 89.95 euros out of pocket for the insurance which we did not need and did not ask for.

Avoid Goldcar at all costs.

Beware Interent is Goldcar in disguise. After being ripped off once and scammed another time I have studiously avoided this bunch of thieves, scammers and liars but booked a car through Ryanair with Interent and was horrified when I arrived in Fuerteventura and found it was Goldcar with the same practices, rudeness and attempts to rip me off.
Too angry to go into all the details of my experience and will wait to see how much of my deposit (card not blocked but actually charged) is returned

Avoid for every price they ruined my holiday!

Nothing else I hate them charge me over 300 euro for nothing at midnight when I landed ruined my holiday they suppose to be my partner in my journey never again I do everything to warn other people to not use your service and Goldar bunch thevies plus they treat me like stupid in middle of the night when I was tired. People have to get together and sue them for non ethical business practice I don't even have words what people can do for little bit extra money. Be careful inter rent is part of them and rhodium.