Goldcar

Goldcar a criminal organization. They're thieves and crooks!!
On February 25, 2020 we brought the car, which we had rented for 18 days, back to Coldcar in Malaga Spain. We hadn't had any problems. The car was damage-free and full of fuel
When we brought the car back, it was checked and no damage was found. I asked the man if there was anything to sign. He didn't, and he didn't have to. Everything was fine.
Still at the airport I received an email that said that the car was damaged during our rental period. Location, date and time were not mentioned. I went straight back to the guy who took our car in. He told us that there was indeed no damage to the car and that it had to be a mistake. If I got in touch, it would be all right.. I asked for his name; His name is Andres.
I hurried back through customs to the boarding. I replied to the e-mail that it was a mistake. I didn't get anything back.
It would be an amount of 鈧?50,00 later 鈧?70.00 was debited from the credit card.
Several times I contacted from the Netherlands, also via Rentacar, who also contacted them, but there was no response.
There really was accident . Also, there was absolutely no damage to the car when we handed it over. It's about serious money, but also the injustice you experience is incredibly frustrating. We've just been scammed and screwed..
Never rent from Goldcar, or Rhodium that belongs to the same company!

Actually I was very skeptical before booking it. Reading bad experiences in Trustpilot made me very disappointed. But Anyways I booked it for Christmas 2019 for five days from Amsterdam. Drove through the Netherlands, Germany, France, and Switzerland. In one word I LOVED IT. NO COMPLAINTS AT ALL. I even told them that they should check their reviews at Trustpilot. But for me, I would book them again.

I have purchased a used Outlander PHEV based on pure disinformation provided to me by the salesperson, my wife is vegan and said she doesn't want the car as it has leather seats, so the salesperson told her it's synthetic (after getting the car we realized he "didn't know" it's real leather) I was told that I will get a 6 months warranty with the car, but after having constant radio issues I was told that the car is not under warranty, and was referred to my contract which does not say anything about a warranty. In addition, when I came to install winter tires, Goldcar have forgotten to tell me that they will also replace the wheels from 18" alloy rims to 16" rims.
Last week my car was in the workshop for 3 days out of 7 days, and I was promised that the sales manager will call me to sort everything out, surprisingly enough, no one ever called me, but I have sorted out things by myself as I have sold the car only 3 months after buying it, to stop the loss at 2000 Euro's instead of losing additional time and money, will now try to get my loss back through the court instead, really not what I planned when I bought this car. If it's important to you to get a good trustworthy service which gives a good value for your money, look elsewhere.

I was in Amsterdam for an extended weekend, and some of the places we wanted to visit were a bit further away so we decided to rent a car.

While it was a little tricky to find the rental location in AMS airport (there's a shuttle bus!), once figured (and realized it was actually written in the email) everything went really smooth.

Our flight got delayed and I called the company to let them know that I might not make it within the hour, and they reassured it was not a problem. Once arrived person behind the desk was really easy to talk to, and rental process was smooth, quick and easy.

And the car was absolutely perfect condition and sparkly clean.

Dropping the keys off was also super quick and easy.

I was initially worried about renting from the cheapest company I found, but after this rental I realized that people probably only post on trustpilot if they have something bad to say. I wonder how many other people there were like me who actually had a great experience!

DO NOT CHOOSE GOLDCAR. WANT TO KNOW WHY? READ THIS鈥?

I rented a car via Economy Car Rentals at GOLDCAR for our summer holiday in Italy in 2019. Our holiday started as soon as we stepped into the car towards the airport. As soon as we arrived in Italy at the rental car company our holiday appeared to have ended before it even started鈥?br />

GOLD CAR just commented 鈥?after seeing the voucher, my drivers license, passport and credit card 鈥?that my credit card did not display my first name fully spelled (which is complete nonsense as credit card company鈥檚 鈥?at least in the Netherlands 鈥?just don鈥檛 do that). It鈥檚 in our terms he said, which it is not appeared afterwards. I know I had to present all previously mentioned and I was completely prepared, however I did not expect this response. Economy Car Rentals could not help remotely they said, moreover prices have risen to 10 times as much when booked locally, which was possible using my creditcard showing my last name fully spelled and one initial. No problem sir鈥?Even at GOLDCAR I could use that same creditcard if booked locally, if I paid 10 times as much. It felt like a bad dream. Mafia practices (as other rental companies knew I was in need of a cart hey all charged me the same amount鈥?)鈥?

Imagine yourself: 鈥淵ou are in a foreign country, with your family, little kids included, waiting for the rental we booked and paid for via an intermdiairy. But 鈥渘othing鈥? that鈥檚 what you鈥檒l get鈥?And all rental companies respond identically, as if agreed upfront鈥︹€?

Bottom line
You could make reservations at Economy Car Rentals. It鈥檚 cheap, it usually works, but if Rental companies start making trouble, don鈥檛 expect Economy Car Rentals to help you out.
GOLDCAR is in all options a bad choice. I should have choosen another company immediately after checking out the GOLDCAR company before booking anything. GOLDCAR is definetly a no go company. They leave you, offend you, don鈥檛 provide you with a car for a reasonable price, they want to rip you off鈥?

Why post this?
To warn other friendly travellers that want to book an economy-friendly rental. Just do NOT choose GOLDCAR.

We had the worst possible experience at the Porto Goldcar hire service desk where the man serving us was extremely rude and I cannot understand how he didn't get sacked or more importantly why Goldcar employs such rude people? It does not set a good example for the company.
The man serving us was trying to sell us a more expensive car when we had already reserved a suitable car at a previously agreed price. When we said no to the more expensive bigger car which when we looked at it looked like it was ready for the scrap yard, the man got extremely rude and even more rude to my mother which his words were – "you're old enough to be my mother". Now Goldcar do you really think that is exceptable behavior coming from one of your own members of staff? I certainly do not agree with that plus he then got very aggressive so we asked to speak to his manager who to our shock was trying to be on his side!!! The isn't words available to describe how bad your service really is. Then looking at your reviews it turns out we are not the first people that man has been rude and aggressive to.
Next time we'll go back to good old Avis who's service was brilliant and friendly, just what car hire service should be unlike our bad experience with yourselves!

How are they allowed to operate :Scammed GOLDCAR MALAGA AIRPORT.
What a rip off April 2019 Reservation no 16176788
Got price and booking invoice reservation for car which stated included CDW and Third party Liability etc .
At Malaga airport for collection price 拢227 on the Spanish contract in Spanish I said what this figure / price that the deposit he said and told me you don鈥檛 have the flexi fuel so bring car back empty his words ….all of the above was a lie . Ripped off .
Been contacting European Car Rental Conciliation Service ECRCS not members obviously now the UKEEC …
Informed credit card provider fraudulent withdrawal.

DO NOT USE GOLDCAR! Whatever you do, don't use
goldcar. Just trust the reviews. They seem cheap, but you can't trust them and they try to squeeze every euro out of your pocket.

Because we were there for only one day we rented the cheapest car they had (a smart). Unfortunately due to a strike our flight had a five hour delay. We called them as soon as we found out and the telephonist said it wasn't a problem. When we arrived we were told that the company only holds the car for maximum duration of five hours and because we were later then that the car was rented to somebody else. The cheapest car they had was a renault clio and that was a 鈧?0 upgrade. After I started to get angry we suddenly got a 50% discount and only had to pay 鈧?0 to upgrade. Lucky us…

We rented the car via rentalscars.com and PAYED for the full insurance. According to the goldcar staff that wasn't valid and we need to pay 鈧?9 euro's for a full insurance or pay a 鈧?100 deposit which would be blocked for 28 days. When I asked why 28 days they told me that was just their system. We had already used our mastercard and couldn't pay the full deposit so we were forced to buy the full insurance. They then asked us to pay a 鈧?50 deposit for fuel, I didn't really have a problem with that but found it funny that the 鈧?50 deposit would only be blocked until the time we returned the car (so 24 hours and not 28 days). We argued for a while and during that time we overheard conversations with other customers. Everybody was experiencing the same thing. At least 2 couples were forced to buy the full insurance whilst they insisted they already payed it online. Another couple was 30 minutes late (not 5 hours) and thus could no longer get the car they wanted and had to pay extra.

When we returned our car the next day I noticed that the carpark was almost completely full. We had a look and couldn't find one Smart in the entire carpark. Am I expected to believe that they only had the one?

TL;DR DON'T USE GOLDCAR! They are crooks and are not as cheap as they seem. It's really sad if your company policy is to make money through dishonest practices.

Don't rent a car from GOLDCAR – they steal your money.

We rented a car in January at the office in Las Palmas through Rentalcars and with full insurance. In Las Palmas we had to sign a deposit to cover the gasoline, and that's okay I think.

They did not tell US that we also signed a supplementary insurance. The document is only in Spanish which we cannot read.

after the lease we delivered the car fully tanked according to the car's regulations.

On the same day we received a drawing for refueling for EUR 8 and a penalty of EUR 50.

We have protested and fortunately got our money back, but they lied to us and we lost 90 euros. We have tried to get Rentalcars to help us but they have rejected us because we signed. Therefore, I would also warn against using Rentalcars as they are not serious in their "help"

I landed in Venice and picked up a Goldcar. As already reported by someone traveling from UK to Lisbon, the staff offered me an extra insurance and kept on describing the benefits of it though I prompltly told them I had already got a full coverage from an insurance company.
It was late in the night and I left.
The day after I found out that the lights did not work properly, and that was a big problem, so I was forced to ask some friends to borrow me their car to pick up my son at the train staion in the evening (I couldn't go back to Goldcar in Venice to have the car replaced, it would have meant to spend many hours driving and making arrangemets on the phone for a new car).
Unbelievable.
Then, when I returned the car, I notified the problem and asked for a compensation but the young, and not well trained, lady just dismissed me saying that she couldn't do nothing! Unbelivable again! She might have at least tried to reach for her supervisor and explain the problem!
I will never rent a car from Goldcar again.

Useless

I called today as I wanted to return the car early. I spoke to Ricardo, who advised me the unit closes at 8pm, but after that I could still leave the car and post the key. I asked where and was told 鈥渢here should be a box somewhere near by鈥?br />

When I asked can you assure me of that, it then turned into just an awkward and uncomfortable conversation. I asked for the number to call the Manchester Airport location directly, and was told they do not have one. This is in fact a lie, as the gentleman was on the phone when I initially collected the car. I pushed this and again was told there wasn鈥檛 one.

So now I have to delay returning the car, and my plans as they can鈥檛 even assure me that I can safely return it.

A joke

STOP! Do not rent your car at Goldcar you will definitely be cheated

STAY AWAY! FRAUD!!!!

We rented a car here in Croatia. The service was absolutely terrible. They tried everything to rip us off and to get more money from us. For example they said my credit card was denied and I had to pay 鈧?8,00 per day instead of the deposit. When I phoned the creditcard company, even they said Goldcar is known for trying to rip people off and that Goldcar canceled the transaction and not the company. When I said to the guy at the desk my creditcard was value and that it was possible to charge the deposit, all of a sudden it did worked!
So please be aware with this company!

I collected a car from Gold car/ Rhodium boot at Malta airport on Tuesday 27 March 2018 at around 21:00.

I was offered an insurance that was more expensive than the rental itself. I politely refused and for that I was given extra two detailed penalty documents to sign. I never saw anything like this anywhere else in the world! But I wasn鈥檛 given a choice.

At the street garage, the agent handing over the car did a very fast walk around the car, it was 21:30 and the inspection took place under a semi lit streetlight. He kept on assuring me that the many little scratches and dents are too small to mention in the report.

He didn鈥檛 give me any copy of the inspection report therefore I insisted to photograph it.

I then drove directly to the hotel (25mins drive) the car was full of loud mechanical sounds and scary noises and the overall feel was that I drive an unsafe , unmaintained , old car. I am having twelve days holiday in Malta with my partner, my mother age 73 and my 3 years old son and my guts feeling indicated the situation is not safe nor professional.

25 mins after collecting the car from Malta airport, while I hand the keys to the concierge to park the car in the Intercontinental Hotel parking hotel I quickly noticed a little scratch on the front. I remember myself wondering at the back of my mind if we included that in the inspection report that took place only 25 mins ago. I was too busy with checking in to the hotel and dealing with a 3 years old toddler therefore I could not pay too much attention or thoughts to this.

After putting my little boy to sleep while sitting in the bath I recalled on the scratch and remembered I took a photo of the inspection report. I checked my phone and surprisingly it was not included. The following day I asked the concierge to get my car out of the hotel garage. Under day light I could inspect the scratch more closely. I took a picture on my phone and emailed the branch as soon as I got back to my room.

At that stage, on Wednesday, I was unconcerned and confident that my quick report will be quickly resolved assuring me not to worry, or that they forgot to include this in their report or any other explanation but instead I received a generic copy paste reply that did not answer any of my queries.

It was only when I started to call the car rental office branch the following day (Thursday), when the phone was put down on me during the conversation a few times, and then when my further calls were totally ignored, that I started to get suspicious. A quick internet search and online review website revealed the hundreds of bad reviews and similar incidents of scratches that appeared from nowhere and the heavy fines. I started to get really concerned that this rental company was operating a large scale scam.

On Friday morning, before heading further inland, I returned to the airport to have face to face chat with the manager. I first looked for the guy who inspected the car in the inspection garage. He wasn鈥檛 there. I talked to other employees and they all seemed to be briefed with a fixed short reply 鈥榯his is why you should have taken the insurance we offered you鈥?!

I walked to the airport terminal and after an hour wait I managed to meet the branch manager. Her name is Kaycee Pope. She is the person who replied my email with a standard copy-paste reply that you can see at the bottom of this page (*1)

Her approach/attitude was very strict and unpleasant. Rather then listening to my story she kept on repeating that 鈥榠f not on inspection report then it is my fault鈥?she already came with a price tag of EUR 430 which EUR 150 would be as an admin handling fee.

It sounds and felt a very professional scam and fraud at that stage but there was nothing I could do about. I felt frustrated and helpless. I kept on wandering it could have been worst when you are in a rush to get to your flight and have no other choice.

Although I do have an annual insurance back home in the UK I knew it wasn鈥檛 my fault so I decided to keep on with my argument on and on and on and see what happens. Eventually, all of a sudden, she came with a surprising suggestion. She suggested that I would quickly register online for car insurance and that she would amend the dates of the car reservation to start after I start my new insurance (30/3) and that she would issue a new rental agreement. She also offered to change the date of the scratch/incident to the last day of the rental (8/4) so I could claim it back from this new insurance.

I was overwhelmed by her upfront and direct suggestion to me committing fraud /insurance crime and immediately refused. I decided to go to the nearby police station but she was not intimidated at all 鈥?it is your word against us she said鈥?

She was right, at the airport police station they briefly explained to me that this is a civil case and that it is my word against them.

I then called you at MasterCard where you confirmed that EUR 1,400 were provisionally blocked on my card but that you cannot do much before they actually confirm how much money they will charge my MasterCard card account.

I returned to the terminal to see again the branch manager, Kaycee Pope, giving it one last chance to see if I can talk senses to her. This time I decided to secretly record my conversation with her. She kept on suggesting me to do fraud while handing over a printed bill of EUR 430. It was only the beginning of my 3rd morning into my car rental period and I already got a bill double than my twelve days rental fees. She kept on ignoring my request to check if the scratch was already recorded by previous rentals. I refused to pay and left the airport keeping the same old car.

I have nine more days left on my rental, in a car I don鈥檛 feel safe to drive and I have no way to change it unless I pay hefty fine and claim responsibility on a tiny scratch at the front.

To summarise:

1. The scratch seemed to be 鈥榩eeling off鈥?revealing itself during the drive to the hotel. Another option is that we might have noticed the scratch during inspection but it was deliberately omitted/not written down.

2. The scratch that seemed to be deliberately caused by a sharp metal/key got bigger and longer with each passing day.

3. I was given an old car that felt unsafe to drive in.

4. I was offered to take part in an insurance fraud.

5. I am anxiously await to see what else they might blame me for after returning the car.

Update 8.4.2018 | Upon returning the car , the scratch was dismissed by Maz saying all is OK and no extra charge. He even signed my form as all OK. The following day a charge of euros487 appeared on my card which included euros40 for loss of use due to repair of the scratch (seriously?!).

Update 1.7.2018 | After returning to the UK, I emailed jcazcona at goldcar.com and pedrobonet at goldcar.com . I then got reply from Rachel escalationheadcs at goldcar.com which promised to investigate my claim. It has been 3 months now and no one answers my emails.

Update 3.7.2018 I just got email from Rachel at escalationheadcs saying that "the charges applied are to be correct".

Update 4.7.2018 I contacted mccaa.org.mt they were quick to reply and also suggested me contacting ukecc.net.

Update 20.7.2018 I get a surprising email from Rachel at escalationheadcs "we re-opened your case and discussed your issue at length with our management team. I am happy to inform you that as a Commercial gesture we have decided to refund the damage charge. To be able to issue a refund we will need your IBAN and SWIFT number. Please if you would be so kind to forward your details onto me. "

They ruined my holiday and this "commercial gesture" is too little too late. Stay tuned for further updates

Years ago I got caught with there insurance charges and fuel charges . Now it excessive mileage they catch you on. The team at Alicante aggressively hard sell every optional insurance and fuel plan they can . We got offered a upgrade at a very reasonable price to find when we got home it had limited mileage and we were charged 拢60 more for excessive milllage . avoid at all costs

Goldcar Girona: Rip off!
Car was not available, they gave me a car of a higher category with the same amount of space but charged me extra for that car category! Refused to take over the extra costs… even though it was their fault!

Insurance: they insisted to sell me an additional insurance… Very annoying! I told them I had my own insurance through the website I rented the car. In the end the employee got very rude an threw the keys on the desk.

Extra charge for additional kilometres:
My contract was unlimited km. Goldcar charged me extra kilometres several days after I gave the car back! They claim I had signed a different contract at goldcar girona with limited kilometres per day. And my original internet contract was not valid anymore! No one told me so when signing the contract in Girona! And I can't find anything about limited kilometres in the contract of goldcar!

Total ripp off!

If only I had read these reviews before booking. Booked a car via Holiday Cars at Gold Car. Wanted to pickup the car at Pisa airport. 6 People in front of me took 45 minutes (2 desks open!) to handle their things. Still I thought I would be much quicker because I had well prepared. But then came the surprise…..
The NoRiskWarrantly I had purchased and clearly was mentioned on the voucher I showed appeared not to be valid. Also they charged me more than was agreed to leave the car at another return location. I had to sign a paper telling I accepted I was not insured or else no car. They blocked 1500 euro on my credit card for the missing insurance. All in a very intimidating and hostile atmosphere. Because HolidayCars emergency number would not respond I could do nothing else than to sign the papers.
When I picked up the car there appeared to be scratches which were not mentioned in the paper work. Had to get another person to write down the actual state of the car. Took some pictures from the body work to make sure I would not get in trouble. The car was so tightly parked that it was impossible to take pictures of the complete car.
When I returned the car the lady saw that the roof antenna was missing. Asked me if it was there when I picked up the car 'cause the paperwork didn't mention anything about the missing antenna. If I had pictures from the roof of the car when we picked it up. No I didn't but I knew the antenna could never have been there when we picked up the car. We had only been to very remote locations in the mountains. The lady insisted me to prove the antenna was missing by pictures. Finally my wife could show a picture (lucky shot) where it showed the antenna was indeed missing at the pickup location. Still the lady was not convinced. I had to pay for the missing antenna. Looking at the picture it was clear to me they tried to trick me (and they will do with the next person renting this car). I looked at the other cars parked and saw a lot of roof antennas missing. What a bunch of criminals!!

Scammers! Go kill yourselves

DO NOT USE GOLDCAR – SCAM AND DONT REFUND MONEY.
WORST CAR SERVICE EVER

Very bad rentel experience. Many years ago. But I will never forget them. I would advice against using them. Milan main airport, Italy.