Gold Coast Airport Car Rental

Just been on holiday to Crete.

All going smoothly, booked a hire car online for 拢140 for two weeks, bought excess cover from Questor Insurance 拢50. No worries, right?

Arrived at Chania Airport, no Gold Car desk to be seen! Where is it? After searching and asking about for 20 mins, a VW Transporter mini van turns up with GoldCar stickers on it but there were people before us so we waited 15 minutes and the driver came back for us. That鈥檚 hassle but no big deal.

Arrived at the GoldCar office, ten minutes away from the Airport.

There is an irate couple in front of us. They are being forced into the Goldcar excess SCAM.

They say they have excess insurance already so they will hand over the credit card details to the tune of 1200 Euros 鈥?they will lose this money if the car is damaged. There credit card will not go through even though they have a 拢5000 limit!!

They start calling the bank at 10pm local time, of course there is no answer.

The manageress starts with us to save time.

We have to take out excess waiver insurance she says, costing another approx 200 Euros.

No thanks, we say,.we have excess waiver insurance. She starts the SPEEL>

If we don鈥檛 take the extra insurance, we will be liable to possibly 1200 Euros charge. This money is 鈥渉eld on our card鈥?until we hand the car back.

We were expecting this 鈥?i handed my Santander Visa Debit card over. She examines it. 鈥淵ou will be charged 180 Euros to 鈥渉old鈥?the money on this card if you use it.

What ? Where? By who? By your bank, Sir. 180 Euros? Really? To 鈥渉old鈥?1200 Euros? Yes. she says.

In balance, tired, no where near the hotel , 200 Euros vs 1200 plus 180 , IT IS A scam BUT WE PAID TO GET OUT.

We were led to the car, scratched, some dents, drove fine. I pointed these imperfections out to the GoldCar rep. Here it is 鈥淵ou do not need to worry Sir. You have Full Insurance.鈥?br />

GoldCar will do EVERYTHING to make you pay that extra insurance to them.

My advice. Take a bus to your resort/hotel/apartment. Relax for a day ,. Hire a car from a local place 鈥?30 Euros per day with full insurance.

GoldCar WILL RIP YOU OFF.

And here is their nonsense reply鈥︹€?

Dear customer,

Thank you for your feedback. We take into consideration any concerns our clients could have in order to improve our services.

After reading your email, we understand that you booked a third party鈥檚 coverage from home.

Therefore, I鈥檇 like to explain you how our coverage policy works. As you may have advised we always make the customer choose from two different options: deposit or additional coverage. However, we always offer additional cover (Super Relax Cover), because it already includes an excess, it exempts you of this requirement and it鈥檚 faster and easier than to block a deposit. If customers have third party coverage, they can request a refund from them in case of damages, but our additional coverage is always offered as a better alternative.

We are aware that third parties offer customers their own coverage, as in your case, but it should be explained that this coverage is only applied when a charge is debited from the deposit left by the customer to the rent-a-car company 鈥?this is how the third party鈥檚 coverage policy works. If you had left deposit and have had any damages on the car, you could have ask your insurance company for a refund of the damage鈥檚 cost, but we couldn鈥檛 ensure you that, because we鈥檙e not aware of the conditions of the third party鈥檚 coverage refund.

Although you couldn鈥檛 be able to hire the car in the conditions you wanted, please note that our additional cover was offered also for your peace of mind, because thanks to it the customer will be fully protected in case of an accident and we won鈥檛 be liable if any damage is made to the car.

If you have any other queries, do not hesitate to contact us again,
Regards.

Brilliant service, cheap, prompt, helpful. Will be using again.

My experience was great, Recomend

It was easy and straight forward. Very fast booking as well. Recommended

On-time pickup in mini-van, quick response after phone call.
Short drive to off-site rental.

Quick service at desk. I was first in queue, but didn't have to sign/review too many forms. Keys in hand quickly and brief vehicle inspection.

Drop off was simpler.

all the staff were great. booking was easy. car was BRAND NEW [152km] would highly recommend.

Got a great deal from East coast rentals, which was was easy to book. East coast provided very good pick and drop service to and from the airport. Car handling of the East coast rentals was also very efficient and smooth.

Basically this car company sucks avoid them and go through Hertz budget Avis or dollar any reputable company that's from America!! This car company basically sucks and I'm not going to give them the time or day to explain all the details but if money is important to you avoid this company!!!!!!!

Quick and easy to book, efficient pick up and return to airport . Car excellent. Highly recommend.

I was pleased to find this site last minute, the night before our departure. We had already booked a car directly with a car company and then I had a feeling to call regarding some questions. All the hidden insurance and additional child car seat costs that I would have found out about upon arrival was a surprise. To use this service I saved $200 for a 6 day hire, which equals just under 40% savings. The person that I dealt with was also very helpful.

A good price for a great car, and great service, highly recommend

Bargain car rentals they gave us almost brand new car as we'll excellent service

I would recommend this company for car hire and most definitely use them again. Vehicle was clean and in good condition and the transfers ran smoothly.

Ko problems at all

Best service. The two guys that picked us up and dropped us back to the airport were absolute gentlemen. Made us feel so comfortable and welcomed. Very friendly. Thanks guys. Will book you again. We got a Hyundai i20 and although it was small, it was a dream car, we travelled so many kms over 5 days and we only used half a tank. We were very happy. Thanks.

Booked online for a good deal with Atlas Car & Truck Rentals. Just needed a car for a 3night stay in the GC, just to get around from theme parks to hotel & airport.
Great nifty little Nissan Micra 4door hatch (looks are deceiving, quite roomy inside), but very economical.
Great price, paid just under $90 (including petrol) for entire stay.
Picked up & dropped off at airport by shuttle, as car rental agency was a 5min drive away. Easy check in, approximately 10 mins to sign contract, check car over, pack car up (2 little boys in tow), then off we go.
Only negative is that u have to drop car at car agent during business hours, which I didn't have a problem with as our return flight catered during these times so check your alternatives if traveling outside business hours.

An excellent deal, great car, great service, highly reccomended, it made our holiday really enjoyable having a decent car to travel in at a reasonable cost.

very efficient

I found the staff at Red Spot Car Rentals at the Gold Coast Airport to be very helpful, friendly and professional. The pickup was a breeze and the car was groomed immaculately. All fueled up and ready to go. On returning the vehicle I realized 15 minutes later that I had left my reading glasses in the center console, they had them returned to me very quickly.
I have no hesitation in recommending this car rental company to others travelling to the Gold Coast.

I would use you company again and recommend them to my friends

Ace Rentals was a simple, easy and good value car rental option.
All communications were easy to understand.
The pick up of the car was off site from the airport, but their Shuttle Service was brilliant. No delay, in fact it was easier vs the on site car rental system of the other bigger car rental companies.
The car itself was a little Toyota Corolla. Drove beautifully. It had some damage on one of the side panels when I picked it up (they hadn't repaired it yet), but it didn't affect the driving of the car.
Great service, friendly service, good car.

Thank you so much,the service was amazing our flight was delay and the guys was still waiting for us,when we drop the car off the staff were there are very friendly,thank you so so much..next time we come back to gold coast we gonna book again though you guys..

Thank you
Angela Pepa

Very prompt pick up service from the airport, quick drive to the yard to collect our rental, very fast process. Young helpful man who was very helpful and informative. The car was very tidy, very modern, a beautiful drive and very cheap on fuel ($40 to fill and that was at $1.35c) we hired a Hyundai i20. Returning the vehicle was just as quick and easy process with a quick shuttle back to the airport and again very helpful and friendly staff to assist. I am very happy with the efficient service. Oh and a biggy, The BOND, is returned within a day. I will definitely use this company again.

Great site searches for available cars across companies with good options for filtering. Easy to book and pay and no problems encountered during the vehicle collection.

Mate 10/10 AAAA++++++ will deal again