Stacey
10 months ago
We bought 2 tickets, at the MAX rate (ie no extra charge in case of change) for a Salvador to Sao Paulo trip.
A few days before the flight, the company GOL, sends us a message in Brazilian language (not in english), which indicates that the flight is canceled, with no indication accessible to us , about the change propose!. We then try to reach them on the phone, but despite the dozens of attempts, no response, no one answering from GOL!. We therefore change (with difficulty) our tickets (for a similar direct flight, but on 21 march 2020), but we then have to pay a supplement.
Then, the company GOL on 19 March, cancels a second time and 鈥渙ffers us鈥? in exchange an indirect flight in 5 hours (incompatible with the international connection which followed on another company) instead of the direct flight.
After multiple attempts to reach them on the phone, but without success, since GOL was completely absent (probably busy with the complicate worldwide situation) , we modify , by ourselves the flight once, to still be obliged to pay an additional charge (around 460 鈧?total to pay in addition!!). And this, even if it was GOL that canceled the flights twice and that we payed the MAX rate without (supposedly) supplement in the event of change.
I asked 3 times to be reimbursed for the 鈧?460 extra charges, which are the consequence only of their cancellations, and 100% the responsibility of GOL: GOL explains to me that it was necessary before changing the flight by myself, to join them on the phone. But as GOL did not respond to my attempts, it was strictly impossible!! Then, we understand from GOL, that it is me to pay the consequences of their cancellations! It is unacceptable! I agains send them an email…but till now ( 6 april 2020) no response!
In addition, the flight of March 21, 2020 is done on a plane, without any services (not even water distributed: Services = 0)
and on arrival, we find ourselves crammed into a bus (no direct access to the airport), which in times of health risks (COVID 19 ) is particularly unappropriate for all passengers and Brazil too!
We fully regret all our [bad] experience with GOL!
Eddy
A few days before the flight, the company GOL, sends us a message in Brazilian language (not in english), which indicates that the flight is canceled, with no indication accessible to us , about the change propose!. We then try to reach them on the phone, but despite the dozens of attempts, no response, no one answering from GOL!. We therefore change (with difficulty) our tickets (for a similar direct flight, but on 21 march 2020), but we then have to pay a supplement.
Then, the company GOL on 19 March, cancels a second time and 鈥渙ffers us鈥? in exchange an indirect flight in 5 hours (incompatible with the international connection which followed on another company) instead of the direct flight.
After multiple attempts to reach them on the phone, but without success, since GOL was completely absent (probably busy with the complicate worldwide situation) , we modify , by ourselves the flight once, to still be obliged to pay an additional charge (around 460 鈧?total to pay in addition!!). And this, even if it was GOL that canceled the flights twice and that we payed the MAX rate without (supposedly) supplement in the event of change.
I asked 3 times to be reimbursed for the 鈧?460 extra charges, which are the consequence only of their cancellations, and 100% the responsibility of GOL: GOL explains to me that it was necessary before changing the flight by myself, to join them on the phone. But as GOL did not respond to my attempts, it was strictly impossible!! Then, we understand from GOL, that it is me to pay the consequences of their cancellations! It is unacceptable! I agains send them an email…but till now ( 6 april 2020) no response!
In addition, the flight of March 21, 2020 is done on a plane, without any services (not even water distributed: Services = 0)
and on arrival, we find ourselves crammed into a bus (no direct access to the airport), which in times of health risks (COVID 19 ) is particularly unappropriate for all passengers and Brazil too!
We fully regret all our [bad] experience with GOL!
Eddy
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Christa
11 months ago
Terrible Airline, flight got canceled, we we're all waiting at the gate but for 8 hours there was not a single worker of Gol that could give us any information and they replied quite rude after a few people asked because nobody knew what was going to happen. Just some information would have satisfied us. Finally could get on another flight 11 hours later than planned.
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Jerome
1 year ago
Planes are in good condition but, otherwise, pretty bad experience: delays all the time, no respect to customers and, to top that up, totally intrusive email communication – just in the last few days I received 8-10 newsletters while I tried to unsubscribe thereof 5 times. Horrible!
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Kristopher
1 year ago
Spamming, they send more than 10 mails per week. Their customer service is very bad when you buy a ticket.
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James
1 year ago
It's impossible to book something through their website. It's totally broken
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Rachael
1 year ago
I'm not satisfied, since I've been trying to keep in touch with GOL all week but there is no way to do that. Only calling, but it's very expensive.
My reservation has been changed, and when I try to accept the amendment link fails. I wrote on messanger, facebook and e mail, looked for a complaint but it seems impossible. I don't like this customer management
My reservation has been changed, and when I try to accept the amendment link fails. I wrote on messanger, facebook and e mail, looked for a complaint but it seems impossible. I don't like this customer management
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Jillian
9 years ago
recommended site