GoKeyless

GoKeyless sold us a product, sent us the wrong product, then we could not get a hold of anyone by phone nor by email. Finally got a person and they sent us new locks and a RMA to send others back. We ended up sending 5 out of 8 locks back and don't want the 3 we have. They then charged us a restocking fee and won't take the other locks back. Only two work and only one out of the 2 is the correct product. Our sales person Craig Auberger never called us back after you leave them messages (Craig Auberger). The whole thing has been a nightmare from the get go. Would never do business with them again and our little adventure still isn't resolve it's bee almost a year now.

I just wanted to confirm three questions before ordering online. When Mike popped up on chat I asked if we could talk by phone and he called me in one minute. Honest answers and knew the product very well.

Mahalo Nui Loa Mike!

Tom Callahan
Kapa'a Hi

Amanda Eller at GoKeyless went above and beyond to assist me. She was very prompt and courteous. So much so, that I have added her as my "go to" person within the company.
Products are always top notch! Highly recommend this company and Amanda to any and all that could benefit from their services.

Drew Rogers at GoKeyless has provided great support. Thank you, Drew, for your help getting these confounding devices to work, I really appreciate your time today.

I needed to order a special replacement lock from GOKEYLESS and it was SO easy! Jason Karrick was absolutely wonderful to work with and made sure that everything was perfect before ending our conversation! I would, and will, recommend GOKEYLESS and Jason highly for their personal service and quality products! Thank you!

Website was very difficult to use, I couldn't change my order quantity, etc. I used the Chat bot and Jason hopped on and helped me significantly – helped me get my order processed & out the door. He then took the time to answer a few questions & I let him know that Amazon was using their part number to mislead people into ordering a similar, but vastly inferior product. Would not have been able to get this order done without Jason's help!

These locks allow us to manage our motel from a distance. The service with Greg, Drew and especially Victoria was great and thoughtful.

I made a small purchase in October but the time and patience and dignity afforded me by Small Business Rep. Donald K. Made me feel like my transaction was as important to them as it was important to me. It was a good feeling to be treated as an adult and with respect. And they had no quota on stupid questions. This is why I am surprised by some of the lower ratings. If we have another need we will certainly look forward to working with Gokeyless and Donald K. Again!

I had the best customer service with GoKeyless while seeking help with a lock system for my business. Don Kleiner was so helpful, attentive, and made sure I found the right fit for my office. Thank you Don!

Today, 7/29/2020, was by far one of the best customer service calls I have experienced in my years of conducting business. Our business is new to the world of keyless locks and we are having to learn as we go. Upon installing one of the locks, it was time to program. After programming the lock in the software I was ready to transfer from my computer to the DTM but ran into a MAJOR problem, a missing AL-PCI2-U cable. I was having a hard time getting to where I needed to be in customer service and had started to get discouraged. Enter James Pickens! I explained my problem to James and expressed my concerns. He promised before we got off the phone we would definitely have my issues resolved. With a few clicks of the mouse, James was in my account and identified the problem. There had been an oversight when our locks had been originally configured. The oversight was quickly resolved by James sending me the cable I needed to complete our project. The cable should be here tomorrow. As a small business, often we are overlooked by bigger companies for those companies who can make much larger purchases. James made me feel like we mattered! I told James what it meant to me and our business to have such wonderful customer service. GoKeyless should be proud and thankful to have him as an employee. If we lived closer I would throw one of our good ole crawfish boils for what he did for us! GoKeyless, you are truly blessed to have James Pickens as an employee!!!

Go Keyless is a wonderful company! I spoke to their representative, Matt, and he was super helpful, kind, patient, and took the time to help me understand the lock options. I would highly recommend Matt and Go Keyless to everyone.

Donald found our company exactly what we needed. I'll be back! We were having a problem finding what we needed. Donald is a kind man and very helpfull

I want to thank Victoria for all the help she provided concerning my questions about Keyless entry. You should be very proud to have such a fine person representing your company. I will recommend your company to anyone that asks because of her skills and commitment

I was a bit apprehensive purchasing keyless locks that needed programming. Chad at GoKeyless helped us so much, with the initial section, ordering and tips on installation, that made things simple and straightforward. We initially purchased two locks, then purchased two Gateways for the locks for remote management. Communication was prompt and professional throughout, and any questions I had were answered fully. I cannot say enough about Chas and GoKeyless!

I highly recommend Gokeyless. There was a product that I couldn't find elsewhere and when I placed the order, I was astounded at the speed of service to get it fulfilled, the follow up and the professional, friendly nature of all of the staff I encountered. They do what they say the are going to do with a +!

There are many choices in the keyless market but Patrick and Victoria were so knowledgeable and helpful that is was an easy decision to go with GoKeyless. The personal attention and the confidence in their support brings great peace of mind and we highly recommend them!

My company worked with Ron Dillow on updating our locks and purchasing fobs. He was quick to respond to my emails and answer all my questions with a great attitude. We're looking forward to receiving our products and having it installed.

Tech Department REALLY CAME THRU!

We are property management and have dealt with GOKEYLESS since there were a tiny operation, years ago. They were always helpful, went out of their way to explain the choices and the products we purchased are still working.

When we needed an upgrade I decided to contact Tech Support first to work out what we wanted prior to purchase. I struck it rich when Drew Rogers answered the phone. He took his time and we bought our new upgraded WiFi Access products due to his expertise and patience with me and above all, his product knowledge. Drew is an excellent asset to your growing business. Thank you again Drew.

Walter Vans,
Property Manager
Tampabay Florida.

Donald helped find a great solution not only for my business office, but also to find an affordable option for AirBnB's and my own home. Definitely will use GoKeyless and work with Donald again!

Matt in residential sales was able to assist me with hardware for 2 doors. 3 days later our hardware arrived.
Thank you so much Matt. I am thankful I did not have to stare at a hardware wall in a big box store. Thank you for taking the time to make sure we purchased exactly what we needed. New doors get installed in about 3 weeks.
Donna L. Hilton Head Island

I worked with Don at GoKeyless multiple times and he clearly has it all together. Great response times, very knowledgeable about products, and honest if he needs to find out more information for me. Their shipping times are incredibly prompt and I already know we will be doing business with Don and GoKeyless numerous times in the future. Thank you Don!

The online service was great from the chat room where I talked with
Bob. He knew his stuff and help me through some mistakes I was having.

I am writing this to give Victoria Wooton and Craig Auberger kudos in a job well done.If not for this corona virus mess going around i would hug them,lol.But they got me some items that the manufacturer was charging a ridiculous amount of money for each individual piece and GoKeyless got me a bulk amount at an unbeatable
price.I cannot thank them enough and will highly recommend them from here on out.

Spent some time with Matt today entering new users, programing master lock, programming DTM, export csv files, and editing lock profiles. His patience was much appreciated. Completed the tech session with no lingering questions.

I was doing online research trying to figure out the best lock option for an outdoor wrought iron gate decided to call GoKeyless and was connected with Matt. He asked relevant and insightful questions and helped me determine what I needed. He was incredibly helpful!