Michelle
From: Gregurich, Michelle Eve
Sent: Friday, January 25, 2013 1:50 PM
To: *******@aylasoft.com; *******@aim.com
Subject: Missing flowers, terrible customer service
To whom it may concern,
I am writing to inform you of a gross negligence by your company goflorist.com. I placed an order in good faith on the 6th of January for a grapevine wreath with fresh cut flowers and a sympathy banner from all the grandchildren and great grandchildren of my husbands late grandmother. It was scheduled for delivery on January 16th, the date of her viewing. The following day was the graveside service.
I checked upon our arrival for the arrangement, and found it had not been delivered. As the services were at 9:00am the following morning there was no way to receive flowers that evening. My family was deeply disappointed and ashamed to have nothing to leave with their grandmother honoring this great woman's memory.
I began calling and inquiring about why nothing was ever delivered and in my pain and anger, I am sure I was not the friendliest customer. Be that as it may I inappropriate in my questions, and I expected to be spoken to with understanding and kindness. Instead, the girls that answered the phone were not only curt, but rude and patronizing. When I asked to be spoken to without the sarcasm or rude tone I was hung up on several times. Then I spoke with a very nice woman who said she knew the man who was handling my order and sat next to him, she assured me someone would call me back. Finally I spoke with a gentlemen by the name of Fidel, he told me he was the handler of my original order. He assured me he was researching the problem and would return my call as soon as he spoke to the local florist who was supposed to handle the arrangement, but the were closed and so I would have to wait for my answers. This was at 3:00pm.
At this point I was tried of trying to depend solely on your employees so I took matters into my own hands and contacted the funeral home. We have buried over 10 family members between my husband and I with them as are confident of their honesty and integrity. They informed me that the flowers I ordered were delivered on the 9th of January and they called the florist to have them returned as it was the week prior to the service, they expected the florist to contact the purchaser, and rightly so. Just to be clear, I was never contacted, not by email, text or phone call. They also reported that the local flower shop picked up the arrangement the next day. I requested the name of this shop and was told it was called Pretty Petals.
I then looked up the shop online and noticed that their hours state they are open until 6:00pm. I then proceeded to telephone the shop and spoke to Maria who as it happened handled my order. She was given a phone order with no other confirming information as to the funeral except her code for payment. She was told to deliver the order on the 9th by a representative of goflorist.com.
When Fidel called me back the next day with claims that he had no more information and couldn't find out anything from either the local florist or funeral home, I confronted him with the information I obtained in less than 30 minutes, in two phone calls. He again made excuses that it was not the fault of your company. He offered no resolution, and no refund of the $182 I paid for the flowers.
This was a very difficult time for our family and it was compounded by your company's negligence, your employee's refusal to neither help, or take responsibility for said negligence and their overall poor attitudes and lack of empathy for people grieving. Not only will I never use this service again I am forwarding my story to every possible florist shop I can contact. I will also be adding this letter to my personal social networking sites and consumer reports. Nothing can repair the damage caused the day of her funeral, but it could have been a completely different experience had I been treated with respect, compassion and dignity.
Sincerely,
Michelle Gregurich
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Michelle
From: Gregurich, Michelle Eve
Sent: Friday, January 25, 2013 1:50 PM
To: [email protected]; [email protected]
Subject: Missing flowers, terrible customer service
To whom it may concern,
I am writing to inform you of a gross negligence by your company goflorist.com. I placed an order in good faith on the 6th of January for a grapevine wreath with fresh cut flowers and a sympathy banner from all the grandchildren and great grandchildren of my husbands late grandmother. It was scheduled for delivery on January 16th, the date of her viewing. The following day was the graveside service.
I checked upon our arrival for the arrangement, and found it had not been delivered. As the services were at 9:00am the following morning there was no way to receive flowers that evening. My family was deeply disappointed and ashamed to have nothing to leave with their grandmother honoring this great woman's memory.
I began calling and inquiring about why nothing was ever delivered and in my pain and anger, I am sure I was not the friendliest customer. Be that as it may I inappropriate in my questions, and I expected to be spoken to with understanding and kindness. Instead, the girls that answered the phone were not only curt, but rude and patronizing. When I asked to be spoken to without the sarcasm or rude tone I was hung up on several times. Then I spoke with a very nice woman who said she knew the man who was handling my order and sat next to him, she assured me someone would call me back. Finally I spoke with a gentlemen by the name of Fidel, he told me he was the handler of my original order. He assured me he was researching the problem and would return my call as soon as he spoke to the local florist who was supposed to handle the arrangement, but the were closed and so I would have to wait for my answers. This was at 3:00pm.
At this point I was tried of trying to depend solely on your employees so I took matters into my own hands and contacted the funeral home. We have buried over 10 family members between my husband and I with them as are confident of their honesty and integrity. They informed me that the flowers I ordered were delivered on the 9th of January and they called the florist to have them returned as it was the week prior to the service, they expected the florist to contact the purchaser, and rightly so. Just to be clear, I was never contacted, not by email, text or phone call. They also reported that the local flower shop picked up the arrangement the next day. I requested the name of this shop and was told it was called Pretty Petals.
I then looked up the shop online and noticed that their hours state they are open until 6:00pm. I then proceeded to telephone the shop and spoke to Maria who as it happened handled my order. She was given a phone order with no other confirming information as to the funeral except her code for payment. She was told to deliver the order on the 9th by a representative of goflorist.com.
When Fidel called me back the next day with claims that he had no more information and couldn't find out anything from either the local florist or funeral home, I confronted him with the information I obtained in less than 30 minutes, in two phone calls. He again made excuses that it was not the fault of your company. He offered no resolution, and no refund of the $182 I paid for the flowers.
This was a very difficult time for our family and it was compounded by your company's negligence, your employee's refusal to neither help, or take responsibility for said negligence and their overall poor attitudes and lack of empathy for people grieving. Not only will I never use this service again I am forwarding my story to every possible florist shop I can contact. I will also be adding this letter to my personal social networking sites and consumer reports. Nothing can repair the damage caused the day of her funeral, but it could have been a completely different experience had I been treated with respect, compassion and dignity.
Sincerely,
Michelle Gregurich
,
I placed an order on line (12/14/13) for birthday flowers to be delivered to my best friend's work the same day between 4 – 6:30pm. I received an email confirmation for the order. Checked later that night and learned that the flowers were not delivered. There was no phone call or email to me indicating that there was a problem with my order. I called the company and was told to leave my name and number and that I would get a call back the following day (12/15/13). No phone call was received so I then sent an email requesting that the order be canceled and someone contact me as to why flowers were not delivered. I received a phone call this morning (12/16/13) from a man apologizing to me telling me that my order was sent to a florist that was closed for the weekend. He asked me if I wanted them to deliver the flowers today with a note stating that they were sorry. I said no and to issue a refund. I guess I should start reading reviews more often. I will never use this company again. Hopefully I will see the refund.
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Husband ordered a flower arrangement for our anniversary. He ordered them through the listed flower company – http://www.goflorist.com. He ordered them through the company, who then contracted out TeleFlora for the arrangement. Teleflora, then contracted out a local florist for the arrangement. At 2:18pm, I called to Teleflora to cancel the order. They kept saying they had no such order. After spending about 3 hours going back and forth through different companies, I couldn't be more dissatisfied. Not only did I try to cancel the order, but it came anyway AND to make it worse, the arrangement came with broken flowers, un-bloomed flowers, and even some shredded flower leaves. Not only was the arrangement AWFUL, but I had to call around and spend most of anniversary trying to figure out who to talk to and eventually talking to about 7 different customer service representatives.
Then, I tried to contact the company. Well, you can forget that! They won't return phone calls. I even filed a complaint with the BBB, which was also unsuccessful in trying to reach them. I even emailed them to ask them NICELY to respond to the BBB, and they finally replied back very meanly saying they wouldn't talk to me about the problem, only the BBB, even though they refuse to talk to them.
PLEASE save your money and go elsewhere. This company is a joke.
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Don't use this service. AVOID AT ALL COSTS!
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