Unresponsive to emails and after making an agreement that the boxes would be collected today, they still have not collected them. They still have our deposit and we are stuck with 50 cardboard boxes with nowhere to store!!!
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However the level of service we have recieved around the delivery and collection of the 50 cardboard boxes used to store our stuff, has been beyond disappointing.
First – The boxes were delivered to our apartment, but left just outside the front door, in rain weather. So the boxes were soaked by the time we got home from work to find them. We lived on the 4th floor, and the boxes were left just outside the main door, which is always unlocked for the post etc. So it was totally unacceptable for them to be left where they were.
Second – We have now been waiting since December 8th to have the boxes collected from our new apartment. This is now well over a month of waiting with a large collection of cardboard boxes. We have attempted to contact the company on many occasions, only to be told that we would recieve a mail straight away to arrange collection. This has happened 4/5 times.
Very disappointing service from the company, especially when the moving day went so well and smooth.