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There was a payment error on THEIR END, my website was cancelled and unable to be restored.
I had spent AGES building that site and the support guy told me after charging me a $144 'restore fee' that, sorry, they actually couldn't recover it. If there's a payment issue, why can't they just temporarily remove the website from being live/published, keep the design, and put it back online when the payment issue is sorted? Disgraceful.
The only contact I received about the issue was 2 generic, spammy emails about the issue that went to my junk folder. Not good enough.
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Goes without saying I have contacted them, they know what they are doing, its disgusting.
Here are some tips:
1. Any website selling a "website builder" that won't show you how it looks like from your perspective when its just you building the website using their software AVOID;
in other words when they show you the pretty websites, how it could look like, but not the interface YOU will use to built it ( looks like 2002) RUN away!
2. They want your credit card before you Try, is like saying I want you to pay me, before I let you use "DRAFT" in email – RUN
3. Checkout
Here is where they got me, I tried out the drag n drop from their free trial, I liked it very easy, you can link your youtube videos, on the side it will show you at the same how it looks like AS your building; you go the checkout and they greet you with upgrades :
+ SSL to encrypt data, sounds good
+ Ultimate Linux Hosting with cPanel ,
you need that to run the website, sounds good
+ add other stuff
Now you got a bundle, you pay. You sign into the dashboard, look weird, you don't know where your staff is how to access it, but its fine, You need to work on your content, make designs, ect. you will come back later and figure it out …
Come 3 months later to upload to the website builder. It takes you time to find what you bought, the website is taking you to many places. Then you find it ….. 2002 looks back at you and you are chasing this people in emails and phone calls ever since.
As I said, they know what their doing, no way in HELL, would you be able to sell this, 2002 old shiiip , If I could upload a screen shot with this review you instantly run away, no way a novice website builder can work that, oooh it cost + 拢250 !
Run
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I wanted to edit my renewals which he did for me over the phone.
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One issue i have is that when you promote items you bombard the customer with upselling and before you know you have spend twice as much if you not careful. In principle not wrong upselling but i wonder if we need all the bits and pieces.
REgards
Herman.
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