When I booked the room I explained to the receptionist that we would be visiting GlenKinchey Distillery for a tour and would need a taxi could that be arranged;"yes no problem" In the event your staff on the day called three local? taxi firms and told us there was no taxi available it was too short notice??? if pre-booking was necessary why was I not advised of this during my initial enquiry?
The room was number six, it should not be in use! The room is unventilated other than by opening a window so on an airless summer day with temperatures in the high 20's it was the only way to get some relief. However there is a main extract outlet for the kitchen and dining area right outside the window less than three feet away. The stench of stale cooking aromas and the noise flowing straight into the room makes it impossible to sleep or indeed occupy the room in daytime. About 10:00pm my wife complained to the duty manager and was fobbed off with an excuse about the system taking 20 minutes to close down!!!! after 30 minutes I went down and had to forcefully insist that she turned the extractor unit off. The managers initial response was that it would make the bar too warm for the customers drinking at the bar!!! never mind the captive customers upstairs eh? Eventually she did switch it off, it went off instantly…….. 20 minutes?? The extract was switched back on at just after seven in the morning waking us and instantly filling the room with stale air and followed by the smells of breakfast cooking. This room is impossible to use.
There are a number of other points as well:
– The cheap domestic flat pack furniture in the room is blistered
exposing bare chipboard.
– The mattress on the bed is lumpy and needs replacing.
– The minuscule bathroom has a sink you can barely get two hands
into to wash. Its impossible to have a wet shave' or brush your
teeth over the sink because there is a glass shelf fixed above it
which makes it impossible to bend over.
– The cleanliness of the area is not good (look at the shower surrounds and skirting)
– The shower itself is the cheapest domestic Myra unit going and
provides minimal water.
– The toilet roll holder loosely attached to the wall is in a position which Houdini would have had trouble reaching without dislocating a shoulder.
Your only saving grace was the full Scottish breakfast which was good.
Mike Smith23