Go Real Travel

Due to the outbreak of the virus, we have had to cancel our holiday plans due to travel advisory restrictions and have written in to the company with no response whatsoever, we have effectively lost $3,900. If I can give them a zero rating I would!

This company has ceased operation! Where is the money for prepaid tours etc? Wonder if this company had any insurance to cover this type of action?

Is anyone else having trouble getting a response from this organization as soon as the virus hit. I have a deposit and can't get any response. My agent seems to be no longer there, their social media accounts are shut down. This is TERRIBLE Customer experience that at the first travel challenge they pack up and take all deposits.

This company ruined our trip to Europe. Overpriced, hotels were sub-par, the arrangements were unmanageable, the customer service was unresponsive and the whole, overall experience was horrid!!

Go Real Travel help us plan the European vacation of a lifetime. A special recognition to RoseMary Boymbo for all her help. We recommend Go Real Travel.

Excellent service. Professional. Knowledgeable. Great recommendations!

Outstanding!
Communication was fantastic always ready
willing and able to help in anyway possible.
The trip was set up seamlessly in that every
piece of the puzzle came together.
This company is beyond (5) stars
Weather is beyond anyone鈥檚 control and
for us rain did not affect our wonderful time in Italy.

The planned tour of Slovenia with a personal side trip to my grandparents birthplace was excellent. We had excellent guides. Your added info of the areas provided a broader scope of what to expect with our visit of this beautiful country. Everyone we met was extremely pleasant and helpful. Your directions were almost perfect but for one location of the bus stop to board the number 8 bus in Ljubljana. The error was easily discovered from the excellent info displayed on the wrong stop and the correct stop was not far from it. I will use your service again when I plan to return to Europe in a couple years.

Go Real was excellent. The written itinerary was clear, concise and covered every aspect we requested. The directions to and use of public transportation was easy to understand. The guides always touched base with us the evening before to confirm pickup and exactly where to meet them inside the lobby or outside on the sidewalk. The guides were knowledgeable, informative, and fun. Our guides were specific (grew up in the area)to the areas they took us. I would definitely contact this company again when I am ready to return to Europe

After requested input from us on our likes and dislikes, Go Real Travel put together quite a reasonable vacation itinerary in Budapest. We ended up tweaking the daily schedule after we arrived, and found the instructions on getting around invaluable.
The pickup driver met us at the airport just as planned and delivered us to the Hotel worry free. The Hungarian language is quite different from the romance languages with which my wife and I are familiar, but many Hungarians in the city speak English, including the hotel staff, who were very helpful in answering our questions.
The transportation ticket package was great, getting us all around the city on the various forms of public transportation, including the Soviet era yellow line running under Andrassy Ave, heading up to Hero's Square and the Szechenyi Baths. (We ended up experiencing the Gellert Baths as we enjoy seeing Art Nouveau architecture.)
Go Real Travel removed many of the typical worries travelling to a foreign destination.

Germany and Krakow for group of 4- Outstanding Vacation
We are the other couple from this group of four and everything that was written in the previous review backs up exactly how we felt about all aspects of the support received from Go Real. We discovered places we probably wouldn't have explored ie. Spreewald.
Also we were not used to public transit in Europe and found the detailed instructions re which tickets to buy, where to buy, how to purchase were invaluable. At the end of each day over dinner we delightfully chatted about how smooth the trip was going. Highly recommend using Go Real and for future trips. Thank you Clay and Grace.

Patricia Addiss
Recently, we booked a "dream Vacation" with GO REAL TRAVEL. While it was quite expensive, it would have been worth it had we been furnished with what we were promised. We traveled across Austria and Switzerland. We were to be supplied with an Itinerary, Hotel reservations and transportation passes, tickets and private tour guides.
Before we even embarked on our journey we noticed discrepancies after carefully examining the itinerary provided by GO REAL TRAVEL. We were missing tickets and much of the information did not make sense. When we tried to inquire as to our findings with GO REAL TRAVEL, we found it near impossible to communicate with them. When we were finally able to get some semblance of a response from them, we felt as if we were shuffled around and placated in order to pacify us and our concerns. Finally, we were told that all missing information and items such as travel tickets and maps were going to be forwarded to our first hotel. We were left having to hope that said items would appear in an unfamiliar country. While, there were some items waiting for us, not all of our missing pieces were there.
At this point we just improvised changing much of their itinerary to suit our needs and almost completely reinventing our own itinerary. Thankfully, we managed to salvage our "Dream Vacation".
Once we arrived back home we tried to no avail to address GO REAL TRAVEL, yet again, we were placated and still have no satisfaction or reciprocation of funds.

Germany and Krakow for group of 4- Fantastic Vacation
This is the way to go if you want all logistics managed and feel like you鈥檙e traveling independently. On a tour without the bus! Perfect Solution.
Trip for 2 couples traveling through 5 cities in Germany and Poland.
Hotels- all excellent, perfectly located to access sites and transportation
Breakfasts- all excellent sustained us til dinner
Transportation- all excellent – trains, local transit and shuttles
Tours – excellent all private- amazing not following someone with a stick and scarf and 30 people
Itinerary- excellent- we used the daily print outs so everyone could read instructions and suggestions and discuss as a group what we would do .
Clay and Grace were excellent in helping us prepare. The website is perfect for starting with an idea of locations and with the help of Clay and Grace fine tune as you nail down the final itinerary.
I would absolutely recommend Go Real to anyone and hope to plan future trips with Go real.

I am writing this review to help people like me who are apprehensive about dealing with an online company. Go Real Europe is completely legitimate. We had a wonderful trip with no problems. The hotels were terrific in great locations. The tours we signed up for were very good. We travelled on our terms but the directions and pre-purchased tickets made it stress free. My only advice is we should have paid more attention in the initial planning as we discovered we only wanted to do about 80% of the itinerary. But we easily found other things to do in their place. Highly recommend this company. We will be using it for our next trip to Europe

My husband and I just spent 3 weeks In Poland and Slovakia. We wanted a customized trip to do it. And we had the perfect one planned by Myles Rieger at 芦聽Go Real Travel聽禄. He looked at every details so that it fits our requests and needs. Our itinerary was well balanced between organized/accompanied tours/activities and free time to visit by ourselves. The 145 pages info document that we received by internet 3 weeks before our trip was a great help!

Drivers for transfers were on time and very cautious. Hotels were well chosen, located very centrally.

Guides were very professional, knowledgeable and pleasant company. We learned a lot about these 2 countries and their people. The guides made us appreciate and love their country. Simona in Bratislava, Anita in Krakow, Arek in Worclaw, Agnieszka and Piotr (Peter) in Warsaw were very generous with their time and the information they gave us was so pertinent…very interesting guided tours. Anita reserved in advance the entrance at Schindler Museum in Krakow so that we avoid waiting in line.

We greatly recommend 芦聽Go Real Travel聽禄 and we would use them again if we travel where they provide services.

I would give this 0 stars if I could. DO NOT waste your money with this group. They do not listen to what your requests are. They do not let you know your costs, its all in a lump sum. It is always bait and switch, and then tell you 鈥渋t鈥檚 too late it鈥檚 already booked鈥? Thinking I am getting a 5 star hotel, then switched to another hotel, no where near the original hotel location where I was expecting to be and then get into a 2 star hotel. This happened in 2 cities. Then being way over charged for the 2 star hotel because they charge the 5 star price with no reimbursement. The private tours that you pay for are charged at private rate but then you are with 50 other people.
Be very wary, you would be better off doing this all on your own. You also have to manage trips because the times on your agenda change the day before you are scheduled to go so if you plan anything else then you are screwed.

My husband and I had a fabulous trip to Naples, Sorrento and Venice
GRE guides were amazing. Prompt, knowledgable, friendly, fun to be with..Our driver was on time and very nice in Naples. Our hotel rooms were awesome in every city. The hotel locations are strategically located to aid you in maneuvering through the cities…I suggest booking only superior rooms..we had a major glitch in Venice but Grace immediately solved our reservation issues and we ended up having a wonderful time there. The attention to detail with instructions was amazing. Very helpful as we journeyed through many cities. We will definitely use GRE again..

My husband, myself and two close girlfriends of mine just completed our second trip to Europe with GoRealTravel – moving slightly more east to take in Croatia (Dubrovnik and Split), Hungary (Budapest), Poland (Krakow and Warsaw) and then a swing back to Amsterdam.
Everything planned for us in terms of travel, pickups, guided walks and hotels was excellent, as it was on our previous trip.
The information about, and suggestions of, places to visit and things to do and see was also excellent and really helpful in terms of routes and transport.
All our accommodation was great. One place even had a lovely swimming pool to use, another a spa, pool and sauna we could access. If a hotel wasn't in the immediate downtown or old city area, it was on an easily accessible public transport route with clear instructions for train or bus use plus, in 3 cities, the actual tickets needed. It was in fact nice sometimes to leave the 'touristy' main areas and escape back to our peaceful hotel after a crowded day.
Everything ran like clockwork in terms of what had been organised by GRT for us. It really is the perfect way of travelling in a mostly independent way but with all the hassle of booking accommodation and travel, tours etc taken away. We look forward to our next trip with the company.
Louellen

My husband and I have taken three European trips with GoReal Travel. Each time, we have been extremely happy with the service they provide. They have consistently provided us with great hotels, wonderful private guides (as needed), and friendly, reliable drivers. Of course, they also make travel arrangements for trains and buses, as needed. To top it off, they supply us with a very detailed itinerary, so it鈥檚 easy to find that train station, museum, beach or monument! After years of planning our vacations on my own, I feel that GoReal is the perfect mix of avoiding tours yet getting professional help.

Excellent customer service (Justin always replied to me quickly, even after our trip was over), exceptionally detailed itinerary (step by step directions to every where). We would definitely recommend this company to family & friends and use them again.

The entire experience that we had when using Go Real Travel for our travel around Croatia and Slovenia was good!! All the staff that we corresponded with via email were not only a delight to talk to but were super helpful, helping us in every step of the holiday be it queries on the places we were going to or purchasing of tickets and other logistical issues.

Although the team at Go Real Europe were always ever ready to help, we still did face some hiccups along the way but they were minor. For example in the itinerary provided there were some minor confusions found in the instructions to the purchasing of the Plitvice Lake tickets. We quickly learn from the hotel that we were staying that it did not matter which entrance tickets we bought because we could entire from any, but it is still important to purchase them before hand online.

My family and I also feel that in certain points of the itinerary could use a little reshuffling as we found ourselves, at times, lost with what to do. For example, when we were in Slovenia for a 4 day stop over, we felt like it was too long as Slovenia was a small place and had only a few sights to visit. Furthermore, we found out that when we arrived there on the 15th of August it was a public holiday in Slovenia and everything was closed, including museums and various tourist attractions.

Overall, Go Real Travel is still a good option when you want a free and easy travelling style but with a certain structure and guidance. They are definitely worth giving a try and we would definitely use them again especially for going to places in which we have no prior knowledge on!!

ps: do not let the hiccups deter you, they are just for feedback to the people at Go Real Travel so that they can improve their already excellent itinerary and help other travels have an even better time in Croatia and Slovenia

My wife Linda and myself planned a trip with Go Real Europe last year (before they became Go Real Travel) in October 2018. The trip was to Poland where we flew into Warsaw, and subsequently took a train to Krakow. It was a wonderful and meticulously crafted tour. Our guides were knowledgeable and prepared. The breakfasts at the hotels were exceptional, and they provided perfect Vegan- option food for us. Our emotional journey to Auschwitz was an exceptional experience.

Overall experience was ok. The accommodation, guided tours and private transfers were good and professional. The only dissatisfaction is the hotel in Zagreb which was not a good choice. It was situated in the outskirt, we had to take 6-8 stops via tram to reach the city center. Besides, there were no restaurants near the hotel and the cafe in the hotel itself closes at 1.30pm. The trains were also not a good choice of travel. They are slow and time consuming. The travelling from Zagreb to Budapest took 6 hours because the train stopped at almost every station. We later found out that a coach only takes 3.5 hours to reach! On top of that, the train stations are quite unfriendly. Most of them do not have a lift. We travelled in a group of four, with two elderly among us. We had four big luggage and four small luggage, so ended up my sister and I carrying the bags up and down the stairs which was extremely exhaustive and that part of it was indeed a mood killer.

We had an amazing trip to Italy! We did Venice, Florence, and Rome. We had walking tours and other fun things in each place, but our favorites were the day trip to San Gimignano (outside Florence) and the food tour in Rome鈥攁mazing!!

Our experience was less than ideal. We had two parties coming in from separate locations and the driver was not told that there were people incoming from 2 different flights (arriving same time) at the airport, so he was a bit angry the entire ride to the hotel – starting our trip out with a bad taste. I will say the majority of the trip went well, hotel accommodations were okay for the most part (we requested 4 star minimum), guides were great and helpful. It seemed as each city the hotels got worse and worse though. On our last leg of the trip, we were put into a 2 star hotel, everything from the location to the rooms and the staff was completely unacceptable. I tried contacting our agent beforehand after reading some bad reviews and was told there would be an exorbitant fee to change hotels since they partner with only specific hotels. We were only there 2 nights so we decided to suck it up. The room was tiny and I mean so tiny that the lamp was on the floor because a table wouldn鈥檛 fit. Bed was hard and uncomfortable and room was dirty. On the day of checkout, the hotel employee was arguing with me about payment (again, the travel agency had already paid), he was rude and when I contacted the agent we worked with several times to discuss this incident and lack of background checking the hotels before sending people to stay there (hotel was a recent addition to their roster), the response was they contacted the hotel and received the same rude behavior and have since removed that hotel from their roster. I contacted the agent again and requested an explanation as to why there was not a better vetting process before sending customers/clients there. I also expected some kind of apology, reach out from management or even partial reimbursement. Nothing. Very disappointed that we had to be the 鈥渢rial鈥?to test out a horrible hotel that they no longer even deem acceptable. For that, we will not use their services again and cannot recommend them.

UPDATE: In response to my 2-star review, within several days, I was contacted by the CEO. He was very apologetic to what happened and in turn both parties were partially reimbursed for our stay at the inferior hotel (which was our major gripe). While it doesn't make up for the lack of being put into such a terrible hotel, especially when we paid an upfront premium to be placed into 4+ star hotels, I appreciate his efforts in reaching out and attempting to rectify the situation as much as he could in the aftermath. We had several emails back and forth and I appreciated him personally reaching out. I would also like to add that our travel agent, Brendan was great and provided many specific suggestions that we asked for (running paths, vegan restaurants, etc), I was just a little disappointed in how our complaints were handled until I finally wrote a review. Therefore, I am jumping my review up to a 4-star.

It was an excellent experience. every thing went well as planned no surprises. The private tours (we took 3 in three different cities) was superb. They are knowledgeable, professionals, every one on time.
Plenty of bus and train tickets left. In Budapest we modified the plan and spent more time in Vaci Street and central market. We recommend this. Transport from and to transport stations was excellent and it is a good service. We will use you again next year and we recommended you to many friends. Thank you.