Go Jump In

Marshals stand around doing nothing. Parents in there without wristbands or socks but being allowed to mess around and endanger the kids. Not very organised, not worth the money. Watch your kids like hawks if you do take them. You鈥檒l have to keep them safe, they won鈥檛!

Went to Jump In Slough yesterday for the 11am slot with 4 children ranging from 10 to 14. They all had a great time. The lady who booked us in and did the safety talk was great – very upbeat and positive. The staff on the court were helpful too. Can't fault the experience.

The cafe staff were friendly but the food took a long time to come. The food was average when it arrived. I would probably eat elsewhere next time. But overall, a great time was had by all.

Money grabbers! Booked a party for my son at the Slough branch. Booked the basic 10 people package and updated them with revised numbers, 16 in total, and extra food, a week before our booking. We then had two people drop out. I contacted the main customer service team who said you can't reduce numbers within 14 days. They're more than happy to add numbers a week before, and take your money, but not reduce numbers. This was never made clear to me at the time. And no I didn't read the fine print, who does? You'd hope they would flag these points to you. I was passed off to the Slough branch (having to chase when not called back) and was told the spaces had been allocated. Can't imagine it'll be full to capacity and my two spaces would matter? Basically, it was tough luck! They wouldn't even compensate with extra food or party snacks. No grasp of customer service or goodwill gestures, even having spent over 拢300 with them. We've been going there fairly often but now I'll be going to their rivals – and if you choose to book a party with them, be sure to leave it til the last minute so you're not shafted!