Go Airlink NYC

Cancelled 2 trips with this company on 8th April due to Covid. Taxis were booked for early June. So plenty of warning. I have e-mailed them and Stephen has responded pretty quickly, in May, indicating several reasons why refund is taking time but assures me I am in the system. However, as it is now the second week of August, I have the feeling I am being fobbed off and lied to and think it will be a miracle if I get my money back which I presume would be theft but no one cares and no one takes responsibility. During this difficult time I have been shocked at how various members of the hospitality trade have treated their customers and made me entirely rethink how I book in the future.
Just to update on this. Got an e-mail from Vera apologizing for delay in repayment. That was several weeks ago. Also had an e-mail from the company telling me they were back in business and operating properly. That is really good to know. You will not be surprised to learn that I have not been repaid the money owing. So much for customer service. The only time they contact me is when I write a review or send me an e-mail extolling the virtues of their company. Personally I would not do business with them ever again. Poor representation of New York!!!

5 months waiting for a refund from this dreadful company. I have just been told lie after lie. I waiting about a month initially as I assumed they would have many refunds to process. I am over emailing requesting a refund, resending booking details. I have been told repeated lies about when the refund would be processed or no response to emails. Hopefully this review will make you aware that if you need to cancel, even if you give plenty of notice like I did, almost 3 weeks actually, you will never get a refund. I urge you to read other reviews on TripAdvisor. Just highlight 鈥減oor鈥?and 鈥渢errible鈥?reviews. I read 2 years worth and there are many horrendous experiences with the same issues on repeat. Zero stars and would never recommend or ever book again.

I suppose i am one of many who hasnt had a refund from this company, and been told different excuses in emails the latest one being that my refund has been esculated and i should receive it soon that was 10 days ago…needless to say i am still waiting and now choosing to vent my frustration on any public review site i can, to make myself heard and for them to take note and action!!
All this company is doing is losing future custom as patience and understanding only lasts for so long and when you constantly getting fobbed off with no real answers you soon become bitter, we the customers need our refunds, as you the company need our business so do the decent thing and start refunding!!

Any one had any refunds yet?
Been waiting since 14th March and stil getting same response .
Office is closed and we can't do refunds from home ?

Cancelled transfer on the 12th march for transfers on the 14th march, was originally advised 7-10 days for refund, then advised I'm in the refund que with no update on how long till I receive my refund. I am still waiting. I understand due to situation refunds will be taking longer than normal but to wait 12 weeks and still no refund and no update is not very good. Now not replying to emails.

I have used this service frequently in the past and for the most part they are reliable and the ride is comfortable, just make sure to plan for extra time in case there are delays. Most recently, I tried to cancel my ride due to a cancelled flight because of COVID-19. The website says that they give refunds for cancellations but it has been 40 days since I cancelled and I still haven't received my money back, even though I contacted them twice

Nobody showed up to pick us up. Do not use this junk company – we recommend a cab or Uber.

This was an experience with a tale of two halves.

The inbound journey, booked direct was a breeze, especially considering the flight as delayed by 5 hours. Called the office and the driver was there within 15-20 mins. Made me wonder why there was so many bad reviews.

But on the outbound travel back home I fully understood why there were such horrendous reviews, this time we used our sightseeing pass.

The driver arrived over 30 mins late, after several of us waiting outside the hotel tried to ring the main office. Even though our flight was due to leave at 10pm, I can see why the company does its last pick up at 4.35pm, New York traffic and the possibility of useless drivers like the one we encountered.

When he arrived he was flustered, rammed as many suitcases as he could in the back then made 6 of us try and clamber into the vehicle with cases, barking at us to move up. Little difficult when were having to try and hold suitcase. He was curt with all the customers, especially those of us who were using the sightseeing passes.

His tablet was smashed and on 7% charge which probably didn't help in the scanning process.

Through out the journey he'd bark at us to pass phones and paperwork to him, whilst he was supposed to be driving so he could confirm the orders, whilst shouting if they don't scan then we WILL PAY! Constantly not paying attention to his driving.
One client stated that this constant passing of information to confirm tickets was dangerous and that it would be better to deal with this in a safe manner, to which the driver angrily told the client that it wasn't any of his business and basically to sit down and shut up. This behaviour is despicable and appalling. Not only was the client completely correct in his comment, especially because of the driving we were experiencing but the driver should have never spoke to the gentleman in that manner.

Appalling behaviour! These drivers should be vetted and driver like the vile man who drove us to the airport should be sacked!

Me and my daughter and most of the passengers didn't feel safe. And to add insult to injury the roof window was leaking everywhere over myself and my case.

Whilst on the bus I not only called the sightseeing pass office to pass on details to the driver but i also called go airlink, who both confirmed that the passes had been accepted. I took screenshots of these to show the driver once we arrived at the airport as it was clear we weren't getting anywhere with the passing information back and forth.

Once we arrived at the airport. Both me and my daughter explained that we'd called both companies and showed him the details on my phone, to which he started shouting and screaming at us stating when did you ring, you are trying to rob me, I'm a contractor etc. Sadly I spoilt my manners after he proceeded to shout at my daughter and make some slur at us being british which ended up in me swearing at the the vile man.

Considering both myself and the gentleman on the bus who complained were both people of colour I do wonder if there was any racial intent. Or more to the point the driver is a hideous incompetent individual who shouldn't be in this line of work and should be sacked.

I have had the most horrible experience with Go Airlink NYC??
My friend and I just landed in Denmark this morning (danish time). To reach this flight we booked transportation with them where we asked some Americans for help with am/pm, since we don't use this i Denmark. So I booked tranportation to Newark to reach our flight SK910 departure 6.30 pm (18.30), and the system recommented to pick us up at 1.35 PM (13.35).
But the driver never showed. I called them and was told that the reservation was for pick up at 1.35 AM and not PM. I got a confirmation mail, which says differently. So we stood at Manhattan Midtown with less than 4 hours to our flight departure and no transportation and Go Airlink just said we didn't show. The system says that the driver showed up at 1.35 AM and we didn't show. They have the flight number and my phone number, so they could se on the flight number that it was PM and not AM and furthermore they could have called to hear where we were, but we were not contacted.
We ended up with the hotel transportation service, which costed us 95 dollars. So we have spent 135 US dollars to get to the airport and only just in time to reach our flight, because we spent a lot of time finding a new solution. So all stressed out we were able to catch out flight, but it was not with any service or help from Go Airlink, just the opposite. What a great birthday gift? (my birthday is 27th of November). The company claims that we are valued customers, but actually they don't give a sh..!

I booked the day before and I was told to be ready at 4:40 pm. At 5:10 i called them and I was told they would be there in 20 minutes. At. 5:35 i called again and I was told the same again. 20 minutes…..

I took a taxi to the airport (JFK) because I was affraid to miss my flight.

DONT USE THIS COMPANY….

You should never ever book with this company. I had made a 鈥榖ig鈥?mistake and have been 鈥榳aiting鈥?for over 1 hour for the bus to arrive. They keep telling me it will take 20 mins but they actually have no idea. Terrible, terrible company and service.

I am going to wait for another 10 mins and take a taxi.

Worst service ever!
I used a voucher from my NY sightseeing pass these Manhattan to JFK, the guy who collected 3 of us was miserable from picking us up, he was rude in his manner & drove like an absolute maniac ….. Did I tip him?? Absolutely not!!!
Would I recommend the company?? Absolutely not!!!

Service is very bad, I waited 45 minutes and the vehicle never arrived, customer service does not take responsibility for the financial damage caused.

We arrived at Newark and called for the shuttle. We were told 20 minutes. After 40 minutes we called back. Then 15 minutes later. This time we were on hold for 10 minutes. We hung up and called back and said to please not put us on hold again. She called us back after speaking with dispatch.

After about 75 minutes, we called an Uber.

I would *never* recommend this shuttle service. We sat in the same spot the entire time. If a driver came, they didn鈥檛 call us.

No one ever did provide a satisfactory explanation why we weren鈥檛 picked up.

Re the website, trying to book a child who鈥檚 not a baby is difficult. How is 鈥渁nyone over 3鈥?considered to be an adult as the guy on the phone said?!

I鈥檝e cancelled my return shuttle and will find another way back to the airport.

Among others, wish I could give 0 or even negative stars.

Quite possibly the worst company I have ever dealt with. To keep it brief…

Picked up almost an hour late, after no contact from driver we had to call them a few times but no answer.
Driver arrived but van was already full and no room for luggage, so they used a passengers seat for luggage of other riders and made us sit 2 people in 1 seat WITH OUR BAGS ON OUR LAPS.

With this in mind, it was insanely dangerous as no seatbelts were available as well as the fact too many people were in the van if there was an accident?

I was also pushed so hard up against the rear wheel arch I couldn't feel my leg and after the hour+ drive to Newark from Harlem I was in a fair bit of pain.

I sent them a message to which I was dismissed instantly and said "they would tell the drive for future reference"

After this I never heard back from them, nor did they reply to any message I sent them.

Avoid at all costs, don't run the risk.

This was a total nightmare on arriving at the reservation desk being run by 3 women, now idea of pre booked voucher that we had, was unable to read referance number even with her glasses on. It was a free for all as there were no queuing order, once details taken and a taxi driver contacted and booked we were told to wait for him. After an hour wait he turned up did not interact with any of us, drove with one hand on steering wheel the other on his I Pad / Phone just left us in the lurch when picking up customers from other pick up points. To cap the experience the van broke down on a heavy stretch of road were we had to transfer to another van. Not a happy experience at all.