Glyn Hopkin Group

Swapped my Nissan x trail for a qashqai
On the motability scheme
Re Bedford branch

Firstly very happy with the service from Rob who deals with the motability side

Not so impressed when picking up new car

Was expecting it to be show room quality
Gleaming

Not the case

Dirty windows
Dirty muddy front grill
And wheel arches

Pointed it out to Rob he did offer to get it wiped
I said it was okay, but of course not really
Just didn't want to hang around
As being disabled
Always in agony
Just wanted to get home

He did say to write a review
So I am

When i picked up the X trail
It was gleaming
Again not the case

I did go back the next day to sort another issue out
I was given a full set of mats with the car

Also an offer for sometime in the near future for a Full vallet

Am happy I was given above

I do feel though that the person who had been dealing with you throughout should quickly go over the new cars before being sent out to customers

Very disappointed with my recent experience of Glyn Hopkin Honda Colchester. On my last service one washer jet was not working, I was told it was broken and needed to be replaced and a new part would be ordered and that it would take one or two days and I could bring the car in to fit it (a 20 minute job as it just clips in). 3 weeks later as I had not heard anything, I rang and was told the part would be ordered in and should be there the next day. No explanation provided as to what had happened in the last 3 weeks.
I took the car in at the time agreed and had to wait 1 hour and 20 minutes, and only then after reminding service reception several times I was waiting.
I was then charged for 2 washer jets even though it was only one that did not work. As this was a new car less than 2 years old with 9000 miles on the clock I assumed this would be a warranty claim. But no this was not because the jet was blocked (sludging was the cause apparently) I was surprised the garage could not unblock it and this was contrary to what I was originally told.
I was very unhappy, and I contacted head office through the feedback complaints page, this was back in November and Glyn Hopkin have not had the courtesy to respond to me.
As an existing customer who has purchased 2 brand new cars from Glyn Hopkin I do not get that valued customer feeling.

I would suggest to all buyers of used vehicles to ask for a personalised video of the car you are interested in and the compare the photos on the website to ensure the car you have seen on the website , and the personalised [number plate shown] are the same vehicle .
I found two Juke Bose Personal Editions located at the Chelmsford Branch both of these Jukes had Aero black alloy wheels fitted [check out Juke Bose Personal Edition 2019 models ] and then make up your own mind. when I received the personalised videos of both vehicles the wheels had been changed to the wheels seen on earlier models .

This relates to branch at Bishop Stortford. They sold me a car but did not remove a hoist that was bolted in the boot as promised they would. They have not returned my calls. Very dishonest I would never buy from Glyn Hopkin again. They take your money then want nothing to do with you afterwards.

Ordered parts online, took 2 weeks to arrive thanks to DHL.
When the parts arrived the box looked old, and when installing the part neither worked when fitted.
Contacted GH parts to arrange a return, to then have to fill out a form because the product they sent is faulty, which asked for mileage on my car (which I find unnecessary) and I鈥檓 still waiting now for a return to be arranged. Shocking service, I鈥檝e never known a company to take so long in arranging a return for a faulty product that they sent. Which now approaching Christmas I can鈥檛 see the return & refund being completed by this time.
I also noticed that the product code that they sent me is different to the one being sold on the official mopar store. So again not great service.

Very quick to make a sale, however the New Honda CR-V demonstrator car was sold with swirl marks left after the removal of stickers. Two years later I am still trying to get them to organise the polishing.
Ryan Slaney in particular is promising to arrange that but failing to do so.
When dropping car for service the staff were reluctant to give me an automatic car for courtesy car and one I've had had flat tyre warning on, no water for windscreen wash and dirty driver window from inside. My advice – use different dealership.

I would like to say a very big thankyou for the excellent service Glyn Hopkin of Stamford Hill gave to me after service and offering a diagnostic report on my 5 year old Nissan Quashqai. I would like to offer my sincere thanks especially to Umar – Service Advisor, Tosana -Service Advisor and Jim Hoskins Service Manager. After a bad experience with Nissan they have given me back my faith in the company
I can only reiterate a big thank you for a Professional and exemplary service
Angela – From Hampstead

Terrible customer service at Glyn Hopkin Suzuki in Cambridge. Back in August three of us (all dentists) decided to purchase 3 cars from this dealership in Cambridge. We agreed with the salesman to return another day when the manager was present as well. On that day the manager never showed himself and stayed at the back. However the salesman agreed for a test drive and told us there were 3 cars already available right away. After test drive the salesman asked us if we were happy to sign the papers. We asked if we could test drive the MG car they had in their shop. One model was available for test driving. The salesman went back to have a chat with the manager and bringing the key. He came back after a minute telling us that not only the MG car was not for test driving but those three Suzuki cars that we were asked to sign papers for like 2 minutes before were not available anymore and we should come back in Autumn. We were shocked and wondering what just happened. We even hadn鈥檛 discussed any price. Literally we were being asked to leave. We went to Toyota Peterborough. They couldn鈥檛 believe we were purchasing 3 cars and kept asking us if we wanted to buy a car each. Within 3 hours test driving and paperwork were done. We purchased 3 Toyota RAV4 Excel worth 拢37095 each and traded in our old cars as well. That鈥檚 how it should be and these guys at Glyn Hopkin Suzuki in Cambridge should get in touch with Toyota dealership in Peterborough so they may learn one or two things about recognising potential customers and how to take care of them. I couldn鈥檛 leave this review earlier as we work at different surgeries and are really busy. Very disappointed at Glyn Hopkin Suzuki and extremely satisfied with Toyota Peterborough customer service.

I was assured when i got my motability Renault from st Albans branch they would collect and deliver the car for service or if i had any problems.
When i phoned them 3 weeks ago the service person told me no they do not have enough staff to do this even though i explained i was disabled and i am on lockdown still due to my health he still said no then he passed me onto the service manager who also was uncooperative, i asked to speak to the sales manage who was also said to me they do not offer a service pick up and return to which i said i would not have gone to you to get my motability car if you had told me this as i was told you did this service. So i complained to Renault uk and also motability who put me in touch with Renault enfield who said they would take over the servicing of my car in future and they are going to pick up and deliver the car back the thing that annoys me every car i have ever bought or got through motability i always ask before i purchase will you pic up my car for service or any problem that may occur i will never return to any Glyn hopkin dealers in the future as they were rude as well.

Went to nissan Glyn hopkin Milton Keynes for a car major service

Becareful when you send your car in for a service!!!!! I will keep it short here. I sent my Nissan leaf (electric car) for a major service. Changing brake fluid is part of the job for the service. They lied and did not complete the job and charged me .

They put on paper that they changed the fluid and told me it's all done.

However I caught them did not change it at all .

I am angry, disappointed about this whole situation . I would not have found out if I did not know about cars, luckily I caught them .

Glyn Hopkin is such a large company that I also thought to be prestigious. Never thought this would happen , worse thing is that I also bought the car from them 2 years ago.

I completely lose faith in them , so please becareful.

Also at the beginning, they tried to convince me that I am in the wrong…..I have spent my 2nd day to go in to get the job done and now it's done. They are looking to compensate me, however I don't even know what compensation I would be happy with , I just wish this didn't happen.

So becareful !

I was in two minds whether to write a review but from reading the last few entries I looks like I am not the only one to be disappointed.

I have zero complaints about the car, a Nissan Leaf. It is fantastic, a brilliant drive, and the turn around to driving it, buying it and picking it up was pretty quick.

My issue is that mistakenly the deposit was taken from my credit card twice. When I noticed I was given a list of what I needed to do for 'head office' to give it back. When I received my credit card statement, and after redacting as much of my personal details as possible, I duly sent it across despite my reservations of where this data has now gone and where it is being stored. They agreed it had been taken twice but now needed my bank account details to be sent via email so they could refund me (don't ask me why they can't see my transactions on their system). The credit card company are surprised it couldn't have gone straight back onto my card, and why the refund needs to go to a bank account rather than onto my card, amongst other things. I am trying to be nice and haven't asked them to reclaim the money for me, yet, but I will if the money doesn't appear in some shape or form very soon.

This has soured the experience and when my partner's work colleagues ask about it, as most of them have some money to spend on an eco friendly car, this part of the story will be included. And it won't be holding the money hostage that concerns them but how the company expected far more personal data than is necessary, and that it all was sent across an unencrypted system. Every other company refund have received has been made by using the information they already hold and I have never encountered this problem before.

At no point has anyone apologised for the inconvenience caused, nor the amount of effort required to try and sort it out. I understand we all make mistakes, including myself, but it is how we deal with them that is important and how we are judged.

Glyn Hopkin, please don't reply with an email address for me to contact at the bottom of this post; you hold my email address within your company and can easily reach out to me to suggest how you would like to fix it. Let's try and make this a good ending.

Took over 6 weeks to receive a refund for a deposit paid on a car I decided not to buy. Customer service was terrible and very pleased I decided not to buy a car with them. I will not be using this company again!

Avoid….really disappointed with service as I pay Serving package when I bought the car…..trying to find other costs i.e disposal of engine oil …. I don鈥檛 expect this from a main dealer especially when they say work has been carried out and hasn鈥檛 … this might sound petty but when they say that they have checked washer jets and the windscreen is as dirty as it when in….. what can you believe…. like I say it will go back for serving while I have the car ( for resale ) but when I come to buy a again It won鈥檛 be Nissan

Colchester purchased new Outlander ,when the vehicle required 1st mot and service the vehicle was recalled for 4 suspected faults was told they would need the car for at least 2 days to carry out the work and that I would need a courtesy car which was free!!! I left my car after being informed that wheel balance was not included and that was a extra 拢35 drove home in a tin box drove onto my drive phone rings" you need two front tyres 拢300 plus vat" no thank you .One hour later phone rings good news your car is ready amazing full MOT ,service,replaced 5 door locks,lever system on hand brakes, computer part and re balanced front wheels you can drive back in the rush hour.A total of three and a half hours mechanic name was not Superman I asked what happened to two days work to be told you never know what you will find!what I did not mention was my recall was in OCT when I contacted them they stated they could not fit me in to the 23JAN 15 days after my mot expired so I was left with no car to use. when I collected the car I was charged with insurance on courtesy car and wheel balance which I later found they had not done take us to the vehicle ombudsman so 1 year later I GOT 拢150 my advice is be very careful or use somewhere else

Have taken delivery of a new Mitsubishi Outlander from Chelmsford.
Thoroughly decent guys, especially Alex White who sold the car. Helpful and Mitsubishi savvy. I was kept informed of the status of my purchase at every level.
If you are going to buy a Mitsubishi, buy it from these chaps.
All round excellent service.

After wanting a Nissan Juke I walked into Glyn Hopkins Suzuki (Buckhurst Hill) and met the most lovely team Jamie, Jack and Luke. Jack showed me the Suzuki Vitara. Instantly fell in love with it. All of them was super helpful. Went home thought about it, came back the next day and Jamie was so great sorted it all out. Within a few days I came to pick up my BEAUTIFUL Suzuki Vitara and drove away the most happiest ever!

What I would say that made the experience better was that none of the men was hassling us, and pushy to try and get a sale, which is a complete game changer for me.

Got a follow up call to make sure everything was going well the next day and was reassured any problems or questions just to call.

So a massive THANK YOU to Jamie @ Suzuki Buckhurst Hill and Jack and Luke for being an amazing and great team.

Friendly and helpful but not quite so much after the purchase completed. I would have appreciated knowing about luxury car tax affecting my chosen car. Also the vehicle was fitted with number plates bearing the EU flag which I have now had to replaced at my own expense.

Purchased a used car from Glyn Hopkin Bedford for my son for the assurance of a 12 month warranty. Car broke down the first week of lockdown. Recoverd to dealer for repair 1st June only to be told no warranty on the car despite breaking down within 5 months and 2k of ownership. Have emailed the selling branch and customer care but no reply from either. Avoid for a used car purchase as after sales service poor.

My girlfriend and I purchased a Fiat Abarth 595 3 months ago from glyn hopkin Chelmsford. A week after we purchased it, it broke down when my girlfriend was at work, we got it recovered and taken back to glyn hopkin St Albans. Eventually after 3-4 days it turned out there was a missing bolt on the battery and the battery was fine. 3 months later it breaks down again, exactly the same problem as last time. After having to be recovered yet again, glyn hopkin St Albans are now saying it was the battery after all and have now changed it. Avoid this company by all means necessary, nothing but a hassle to try and get hold of anyone in either of them 2 branch鈥檚

DO NOT USE GLYN HOPKIN ST.ALBANS.
We got a car BRAND NEW (what we thought) on PCP with 5 miles on the clock off Johnathan. We paid the price for a brand new car. Every new car has 3 years warranty.
We鈥檝e just found out 2years and 11months later now my clutch has completely gone, that INFACT it WASN鈥橳 a brand new car and the warranty is not valid because the warranty starts when the car was registered.
We was clearly told we was buying a brand new car with 3 years warranty.
You don鈥檛 buy a TV that鈥檚 been sitting on a shelf for 5 months, so the warranty is 5months less.

We spoke to RICHARD, who was incredibly arrogant and smug. He put me on hold various times for long periods talking about his night out before at the 02 and going off to the loo like I have time to be wasting while I鈥檓 at work.
RICHARD went on to say it鈥檚 not his problem because he didn鈥檛 sell me the car, Johnathan did.

Fiat customer care only take emails, we emailed them our query and they responded with 鈥淩ICHARD will be the only one that can deal with this鈥?
RICHARD did not deal with this, not apologetic atall.
It should have been made very clear that we WASN鈥橳 being sold a brand new car and we did NOT have 3 years warranty with our 3 year PCP.

I do not expect our car to be fixed but the way this has been dealt with is disgusting and completely unprofessional.

This is in relation to their East London branch. Bought an MG3 from them, salesperson was okay, good enough to convince me to buy in September 2019. But after receiving the vehicle, it had no owner's manual or service log.

It's been 4 months now and despite chasing every two weeks, they still haven't provided it. They tell me they have it, or its been posted, or they'll post it tomorrow etc. Expected much better from Glyn Hopkin. Very disappointing.

Where to start…the initial sales pitch and contact was great with Glyn Hopkins Waltham Abbet providing a professional service in selling the Nissan Qashqai.

The promised inspection prior to delivery does not happen, as the vehicle had apparently been standing at the forecourt for some time, they saw no need to do this as it had been done months before the 84 piece check. Bizarre. But at least it was clean and well presented when I went to collect it.

However the sales service provided seemed to be good and reassuring but that is where it all ends well, as the car had a few faults within the first week to which I had to return to Waltham Abbey to have the car inspected.

This should have been the end of it but no and since February 2019 the vehicle has been in an out of the dealers 9 times with several faults ranging from power loss while driving to battery problems, with the battery replaced twice amongst other things.

The vehicle has broken down several times and required RAC assistance and all on an 18 month old Nissan Qashqai!

But contacting Glyn Hopkins to get appointments to have the vehicle inspected and faults rectified always seem to take an eternity as it will be weeks before they see you. If they are so busy with fixing other vehicles, does this not tell you that there is a major problem with Nissan vehicles? They are always fully booked no matter the Glyn Hopkins branch.

So the Sales service might be good but the after sales service is virtually nonexistent. They simply do not want to know.

The Customer Service in the telephone will leave you hanging for ages, probably on the hope that you go away. On one phone call I have been kept on hold for over 25 minutes while they "check on something".

Calling does not resolve anything and emailing does not even get a courtesy response.

Glyn Hopkind Waltham Abbey do not want to know. The sales person and manager who were there when I bought the Nissan Qashqai have both left so no one to refer to.

Have gone to a different Glyn Hopkins closer to me and yet still no resolution.

Whereas before I would have been happy to sing the praises of Glyn Hopkins sales process, in the basis of the after sale service and the problems encountered with the Nissan Qashqai, I would say stay clear and go to a more reputable dealer and brand.

Nissan have been a huge let down and can now see why there is shorter warranty than a lot of other car brands is offered, it's as if they don't trust their own vehicles to run well over a longer period.

Have gone to the Motor Ombudsman for support following poor customer service and being lied to about the functions the car had before I brought it. The sales manager at Bishops Stortford dealership has been awful and has buried his head in the sand. To rectify the situation he suggested I put my hand in my pocket to get the latest version of the vehicle which actually has the function i was told my 2 year old Qashqai had. No return, no discussion and this was an issue i raised less than 24 hours after buying the car.
Nissan HQ said they cant help as its a staffing issue.
Glynn Hopkins HQ have just not responded.
Bishops Stortford Nissan Dealership have offered the above as a solution.
Awful. Do not get a Nissan!

After purchasing a 1.2 Qashqai Tekna (worst decision of my driving life) Countless faults,issues and repairs..not forgetting TEARS AND COMPLAINTS, it was finally agreed with the financial backing of Nissan to exchange my vehicle with a 1.6 diesel (which has hardly any of the recorded issues the 1.2 had b4 2018) I now find myself with hardly anything to live on financially as they have not settled the finance on the returned vehicle in a month, which I am told is still 'my finance' until they do and the monthly payments are still being debited!! its Christmas month!…No one takes responsibility for the countless mistakes which id love to list but don't have the space.. I wish I had opted to get out the finance altogether instead..STEER CLEAR!!

My wife & I have just bought a Dacia stepway from glyn Hopkins in Chelmsford, and really couldn鈥檛 have asked for a better experience. We paid the exact price we wanted, we wasn鈥檛 harassed or pushed into anything. Jesse Jones was just a pleasure to deal with, He couldn鈥檛 of been more helpful or informative the whole way through. We did read some negative reviews beforehand but none of the comments reflected what we experienced. Thanks Jesse, great job sir