Elliot
3 years ago
they took two weeks longer than the expected date to deliver my parcel that i needed urgently. I finally had to go and collect it myself!!!! shocked
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Patrice
5 years ago
I read THEIR rules and regulations for pakkets, which state: "Langste + kortste zijde" and "meting vindt altijd plaats over twee verschillende zijden van het pakket".
So after 45 minutes carrying heavy item to shop, they say "langste + kortste" means longest and second longest, and refused to acknowledge that the shortest side was a side at all!! Not only did they not accept my package, contradicting their own rules, their reasoning was that my 3D box was actually 2D! Also there are no numbers to contact to help me on their leaflet.
So after 45 minutes carrying heavy item to shop, they say "langste + kortste" means longest and second longest, and refused to acknowledge that the shortest side was a side at all!! Not only did they not accept my package, contradicting their own rules, their reasoning was that my 3D box was actually 2D! Also there are no numbers to contact to help me on their leaflet.
update: I later rang GLS – they agreed the package should of been accepted. The shop should of measured 2xwidth + 2xdepth + the longest side and found it UNDER 300cm (it was 240cm)
Shop was: Tabaksspeciaalzaak Dennis Voet
Pieter nieuwlandstraat 29
1093 XJ Amsterdam