Gls Germany

GLS claims to not be able to find the address to which all other parcel delivery services have no issue delivering parcels. Of course: Letters arrive as well. Only GLS is incapable of navigating to a regular house and ringing a perfectly normal doorbell.

The. Worst. Delivery. Service. EVER.
I live on the second floor in an altbau that doesn't have an elevator. Every time GLS deliver my stuff they ask me to come downstairs to pick it up!! One time it was a heavy package with my bed frame and the guy had the audacity to say "5 euros and I'll bring it up"!!! Like, what the f, man, you have ONE job to do! I wish vendors stopped using this service for delivery! Why do I have to deal with these incompetent people all the time??

Reading the comments here makes me think that people are confusing GLS with DPD. To me they came right on time, I was really surprised after being disappointed many times by DPD and DHL.

I chose GLS once because they offer climate-neutral delivery service. The package arrived well and they even delivered it to the third story. No problems.

They held my package for no reason for more than a week and when I complained it finally arrived but it came in a different box and a lot of stuff inside was missing. I complained again but got a reply that they were not going to take responsibility. Do not recommend.

Worst delivery ever. They don't ring, don't call, leave very heavy things anywhere at the entrance of our building. When I call to ask if someone can come back, do their job, and bring it up because my wife is 8 months pregnant and I'm not there, they tell me we saw it was delivered, nothing they can do about it.

The most horrible delivery experience of my life. The delivery guy didnt even bother to bring the parcels to my home and on the website he wrote as if it was delivered. The parcelshop was not even in my city so i couldnt go get it i called a lot of times and each time they say you will get it today. Never happened i still havent received my parcels. Please do NOT ever use GLS. Its a haunting experience.

Within the timeframe in which the package was supposed to be delivered it was dropped at a parcel-shop across the city. I was home the whole time, I did not even get a notification that the parcel was at the parcel shop, I only saw it on the tracking page. It seems that the delivery did not even bother to bring the parcel to my house. Honestly I have better things to do than find out where my parcels are and drive across the city to get them. This service is ridiculously bad.

Good experience and impression in general. More reliable than other companies although somewhat slow.

Always delivering somewhere else.
Even if I pay extra charge to third companies for the home delivery they don't even try to ring the house bell and every time I have to go and collect parcels to gls delivery points….

A very strange company. Honestly, I am baffled to what happened. I was sent a letter which was extremely important to me. It became clear that they lost the letter, or, and I wouldn't be surprised; they probably stole it, due to the valuable content. No information was sent, no ticket, nothing. The employees in the office were also very unfriendly. This company shouldn't exist. Hopefully I never have to deal with them again.

THEY LOST MY PACKAGE and I didn鈥檛 receive any money back even tho I have paid the insurance when placing the order. HORRIBLE SERVICES

Wrong city!!!
They delivered my package to city close next to me with same address name but they didnt read to what actual city to deliver to. They dont read labels carefully. Unprofessional and i have to wait longer now…

My birthday present i spend 200EUR on never arrived. The sender was told it was delivered, I went to every GLS store and they refused to help. 10 months later she got it sent back. The worst company ive experienced in this industry. Berlin cannot do post.

After 4 (FOUR!!) attempts at using GLS….
GLS service in Berlin is APPALLINGLY bad.
They do not even TRY to deliver to your door – we know because last time we were waiting to check on them.
They leave the package somewhere else and tell lies and even give wrong or false information that it has been delivered to a "neighbor" who does not exist.
Last time they told me it was delivered to "neighbor Braun" who does not exist. Eventually we were told it was in a packet shop in the City centre.
This time they say they delivered it to neighbor "Stephan" in a different building down the street – we cannot find anyone called "Stephan" – maybe Stephan does not exist like last time, or maybe it is just someone's first name and so he cannot be found (how stupid is that?).
So we called GLS service (very long wait for an answer and very expensive call!) and they tell us they will check but cannot reply until sometime in the next 3 days. Their complaints service must be the busiest part of their operations.
I am telling my suppliers I will not order from them if they use GLS!

said the person wasnt in, they were literally sat outside the house in a deckchair… liars avoid at all costs

Sadly this is Royal Mail's delivery company choice for europe, I've had items stolen in the post, envelopes opened and delivered empty in Germany (family pictures) use another company that doesn't have GLS as a delivery partner, disgusting theiving company!

They said that they tried to deliver the product but they didn鈥檛 I was waiting at home looking outside the window the entire time. Very bad company for delivery

2 days in a row I'm getting the info that they tried to deliver the package and that I'm not at home?
Checked out the door ring, it works fine and as expected.
Deliver guy never left the note.
Are you kidding me?
You are the worst company ever!
I never had issue with any companies, like DHL, FedEx, UPS, TNT, etc…only with you f**kers!
Use the alternative in any case!
NOT RECOMMENDED!

I hate when companies only work with GLS do to their deliveries. If I could know at the moment I do the purchase that it would be done by GLS I would never do the purchase of any store. I bought something from Zara.de and they use GLS to do their deliveries, what happened? well, the guy didn't even come to my house (And this always happens with GLS, any other company comes to my address). I'm a full-time mum and I have a 5-month baby, so I only leave the house for important things, like federal stuff, I even do my groceries online so I don't need to leave the house. Now GLS says I was not at home (big liars, I didn't even have the paper in my mailbox that proves the guy was at my address ) and If I want to have my package I need to do a 30 min walk to pick it up because they don't do seconds deliveries. I don't even understand why they pay a guy that doesn't work. It's easier to just leave the packages in a paketshop and at the end of the month, the guy has a salary. If that's the job condition to work for GLS I want a job like that. If I could I would have given 0 stars, they don't deserve 1 star. I don't know how a company like this still exists with so many bad reviews.

It's such a shame we don't have the 0 star since the service doesn't deserve even one. I don't know how hard the work must be but why are they ALWAYS too lazy to even swing by? NOT EVEN ONCE did they care to ring my bell or leave a damn note and it happened like three times in a row. Maybe try a bit harder when lying about "nobody home" because we f king were. I still wonder why companies still collaborate with GLS, it's just dragging down your reputation.

If I could give zero star I would. I had to deal with GLS a few times when getting deliveries from a particular manufacturer based in the UK. They NEVER actually attempt to deliver and always bring the heavy packages somewhere else… last time they literally left my package in the opposite side of town. It took me more then 2 hours, to travel all the way and collect the package.

This post the worst worst I鈥檝e ever seen. They didn鈥檛 deliver the post to me and their excuse was that they can鈥檛 find my address. And after all efforts they agreed to put my package in a shop of theirs and I had to go to another estate to get it. A hard process with the worst post.

Lower as one .. complete disaster. Avoide if you can..

If I can give the lower score I would do it gladly. I was waiting for a whole day for this package to arrive, so that one @sshole can write down that I was not home?!!! They had literally an entrance and 3 meters to an elevator, but they choose to lie and send me the info to pick up the probably 25kg of equipment 2.5km from my house myself! What I am going to do now, is contact the vendor and ask for a charge back and GLS will lose another customer for shipping the goods, so feel free to behave like an @sshols!