Glovo

Glovo did a grocery shopping for me and delivered half of the products with no receipt at all.
They charged me twice what was the actual cost of the shopping and when I asked for the receipt they simply said that the rider didn't have one. I've sent many emails of complaint but the customer service kept sending automatic replies, saying: "We are sorry for the inconvenience. Please give us another chance and we'll do better."
This is truly appalling and should be reported to the authorities.
It鈥檚 the worst delivery company I鈥檝e ever used!
Be careful or you'll get scammed by the rider.

So far, in RO, everything went smooth. I have over 50 orders in the last year and nothing to complain about. If the order was being late for certain reasons I got called and they apologized and explained.

One every five order is not delivered, is wrong or something is missing. Today was the last chance I wanted to give them, and they failed, of course. The rider delivered only the pizza and not the Coke because the restaurant didn't give it to him. Ok, it can happen. But putting me in hold in the chat for more than 30 minutes while they were investigating this intricated case is too much. Very bad experience.

Horrible customer experience
Was informed my order was cancelled 2 hours after I placed it. No one could tell me why. As someone who works in Fraud prevention, I鈥檓 pretty sure it was cancelled for fraud as I used my French boyfriend鈥榮 debit card to pay. Was asked to sent an ID and a picture of the payment card on the next day, which I did. My account however was still terminated. I guess they are just that racist in that company.
So I鈥檇 like to inform Glovo the verification process should be taking place before the cancellation of the order, otherwise you are offering a really poor customer experience.