Dayna
1 year ago
The company was accommodating on the phone, in accepting my move on short notice from Wash DC to Hartford Ct. At pick up they appeared reasonable but a bit short and dismissive of me. On delivery the crew was rough and hurried. In unpacking I discovered damage in EVERY item. ALL of the cardboard boxes showed crush damage, some minor, others significant. Every box contained broken items. Most stemware was broken, and several sturdier pottery items cracked or broken to pieces.
Every piece of furniture has a noticeable ding or scratch in the finish, or sprung hinge, if not broken legs or pedestals.
Items that they packed were no better off. A bundle containing a 5ft antique ceremonial cross arrived with the horizontal cross piece broken off, and the kitchen broom arrived without the broom head. Several framed item had their glass broken, and I'm amazed that all the mirrors arrived intact.
When I complained, I was referred to the contract that says they are only responsible for items they packed.
I accept that some of the damage was due to my packing inexperience, but their agents rough and callous handling of their clients items is responsible for the lion's share of the damage inflicted on my possessions.
Every piece of furniture has a noticeable ding or scratch in the finish, or sprung hinge, if not broken legs or pedestals.
Items that they packed were no better off. A bundle containing a 5ft antique ceremonial cross arrived with the horizontal cross piece broken off, and the kitchen broom arrived without the broom head. Several framed item had their glass broken, and I'm amazed that all the mirrors arrived intact.
When I complained, I was referred to the contract that says they are only responsible for items they packed.
I accept that some of the damage was due to my packing inexperience, but their agents rough and callous handling of their clients items is responsible for the lion's share of the damage inflicted on my possessions.