Glamping Hub

I had my Island rental listed with Glamping hub and had my first booking . Awful experience that cost me $714.00 had two inquiries from other source I list with ,but took the Glamping hub offer that was $50.00 more . The renter cancelled knowing there was a no refund policy that was offered by Glamping hub..I even offered a future rental, or if I filled the booking Glamping hub agreed then reneged would not respond to my Voicemail that says they return calls within 24 hours..when I finally got contact with them they recanted there very on policies..Lost $714.00 in revenue that I count on to pay my overhead..Beware if you deal with this company .

Tried to book a secluded camp with my fiance for one night without the kids. Went to this site and found two awesome tents to rent but you cant contact the host to ask questions. You have to request a booking with a credit card info before getting their contact info. After I filled out the information form I wrote on a message to the host saying before you confirm can you please contact me so I can get more information on the two tents she had and I was looking for something within. This month because I'm about to have a baby in october. NOPE she confirmed it, charged my card and said that the dates I chose are not available and that she will cancel the booking…… 5 hours later I contacted her stating I went ahead and canceled it since she was still messing around with it and I asked about the other tent and she sent me a very angry message about not having a tent available and that it's a two night minimum. No where did I ask about the tent I originally inquired for was in the second message and the website doesnt say 2 night minimum. She is just taking her time to give me my refund. Her name is Kim on this site. 0 stars for the website and for the host being so negative.

Booked a dome on Glamping hub back in February. It was the last vacation I took prior to COVID lockdowns. Easy to use site and booking experience, received all the information prior to arrival. Looking forward to using the site again for my next trip!

Do yourself a huge favor and go straight to the host to book!

If I could give zero stars, I would. This was my first Glamping Hub experience and it will be my last. Due to COVID19 I had to cancel my reservation (well in advance), and found there were hidden service fees (13%!).

Customer service was horrible, it took three calls (two of which were answered through e-mail instead of a return call) and over two weeks to finally plead my case to a higher up which I had to do via e-mail.

Regardless, the company was unrelenting in refunding the service fees. I am a student and work full time, so this was a blow to me. I usually read reviews, but I did not in this case. I will next time – because I see I would have been forewarned.

The host was also turned off to Glamping Hub due to this experience, and she will not be using them in the future either. She also discovered she was charged hidden fees and was frustrated with her customer service experience as well.

we visited the property at Willis County through Glamping Hub. It's listed as a Cabin when it was definitely a trailer. Trailer park trash to be exact. This was for my daughter's sweet 16 and we were completely embarrassed of this disaster. The owners ended up sleeping in a small trashy trailer that was on the property and left their doors open all night which was extremely creepy to the kids and myself. The gas grill did not work or function, the fridge broke hour after arriving, we found 2 spiders in the bed. We had to leave early the next morning cause the kids were afraid to go to bed cause of the filth and spiders. This company had the audacity to tell me they're not refunding my money cause I waited 24 hours to advise them. Unbelievable right? Please use vrbo to book anything as I've booked through them for years and always a great experience! DON'T BOOK THROUGH GLAMPING HUB OR the FAMILY CABIN NEAR SAM HOUSTON NATIONAL PARK IN WILLIS COUNTY NEAR HOUSTON. THIS IS A COMPLETE DUMP

Horrific site and service. My partner got me a voucher for my birthday. Our plan was to use it for accommodations along our road trip. First we found out the voucher can only be used on a single accommodation (annoying but fine) then the accommodation we booked had no response. We were told we could cancel and book something else which we did. We got no response AGAIN and we were due to leave for our trip THAT day so had to do last minute booking on booking.com. the original accommodation we tried to book on glampinghub thay we had no response from we were able to book quickly, easily and safely in booking.com. When we asked for a refund on our voucher they said they could extend the voucher instead but it still had ti be booked for the expiry of the voucher (not really an extension) which doesn't suit us at all. We were also extremely 馃槥 with the level of accommodation advertised as "glamping", it is just house or rooms or camping rented out. AVOID THIS WEBSITW AT ALL COSTS

A big "thank you" goes out to Glamping Hub! They provide a nice supplement to our rental program. Any questions or concerns are answered within 24 hours. They are not only courteous and helpful, but are very professional and willing to go the extra mile for guests as well as hosts. We hope to continue our relationship with Glamping Hub for a very long time!

Terrible Terrible Terrible. Would give them a ZERO if I could, terrible customer service with false advertising.

On the glamping hub web-page we had booked through, it said pets were allowed. We followed up after booking with the host to make sure this was correct… well turns out it was a mistake on the Glamping Hub page. We asked them to cancel our reservation IMMEDIATELY. The next day we found that they had charged us for the full stay. After a day of calling them and trying to get a hold of them, I decided to dispute the charge with my CC company. This seemed to get their attention a little, the hosts were very responsive and were able to get our money back to us, but Glampinghub kept their $70 fee saying because we have no proof (Even though I have the messages) and disputed the charge that they will keep the fee. PS this is about a month later and I am still dealing with these dweebs.

Again don't use these scammers, best to go through VRBO or something more established. BUNCH OF CON ARTIST!

Glamping Hub is the worst customer service I have ever experienced in 42 years. I would give it a ZERO if that was an option. I have never written a negative review before because I understand things happen and we are all human but they are really terrible.

Glamping Hub double booked the place I rented months ago and then CANCELED MY TRIP BY EMAIL THE DAY OF OUR VACATION WHEN I WAS ALREADY ON MY WAY – 2 HOURS FROM HOME! I frantically called and they would not answer the phone! They knew the day before they double booked and did not have the courtesy or professionalism to call me. They literally left me and my family stranded on the side of the road hours from my home and wouldn't answer the phone. They did not offer to help find me lodging. They did not offer any compensation. They called back a week later after and left a message telling me to email them. The host felt so bad for us that she had to Venmo me the refund from her own pocket so we could try and make other accommodations because neither of us were getting responses from them. If she wasn't so thoughtful, we'd probably still be waiting for our refund.

I can't believe a company would have such disregard for their customers.

Terrible experience. Made multiple attempts to book and the host declined with no explanation other than "host has issue with availability". There should be no option to request to book if the property is not available! What an absolute waste of time messaging the host and waiting for a response. And as a result of that, I lost out on other spots on Airbnb. Don't bother with this site.

Total waste of time, not responsive staff, tried booking two locations, no answers, called support, no answer.

I wish I could give 0 stars… my first time using the site excited to plan a safe trip for my kids. I've made 5 ATTEMPTS to make a reservation.

1) the availability you see is NOT the true availability. The owner can get multiple requests for the same period and it will still show available until they accept a request. This should be REAL TIME.
Each reservation has been declined after 2 weeks of attempts.

2) it will take days to get response, so any other places you're considering now cost more because prices can change.

Such a disappointment and now my kids are excited over the original place we tried. So trying to figure something out.

Do yourself a favor and use Airbnb.

Honestly, trying to set up your units on this site is a virtual nightmare. And there is zero customer service to help. The Help button just leads to an Error page and if you email them you simply get an auto-reply that says they are backlogged. Backlogged during Covid? Doing what exactly when everything is shut down? I am very unimpressed with this site. Can't imagine if a host or guest had a real problem, what kind of help you would get.

I made a reservation and then, less than 48 hours until my arrival, the host said he can鈥檛 seem to get the payment from Glamping hub so he could not accomodate me. So I made a different reservation. That turned out to be the same owner and he wrote and said that, again, he could not accomodate me. So I then made a third reservation on a different site. Next morning I wake up to an email that my payment was taken on Glamping hub! So after telling me he could not accomodate me, the host took my money. Luckily, I was able I cancel the third reservation. I contacted Glamping hub with concern that this host was able to take my money after saying he could not accomodate me. Their response? 鈥淪orry for the inconvenience. Glad it worked out.鈥?

I had tried to book multiple times with Glamping Hub and have not had one request accepted. 1. Host never replied in time so I had to cancel my request the day before. 2. The days I requested to stay were not actually available even though it said available on site(has happened more than once) 3. Had host cancel for no reason given. Would not recommend this site at all!!

We hosted on Glamping Hub. Unlike the other channels, there are no texts and no app with which to get messaging. Often their emails go into spam folders. Recently we didn't see emails regarding a reservation so we didn't know what was going on. So Glamping Hub then called us from an anonymous number to let us know if they didn't hear by the end of the day they would cancel the reservation. They left us no phone number to call. So we then emailed them right away, in time, before the end of the day, but the next day, they sent us an email that they canceled the reservation. Needless to say we won't be listing with them again. Terrible platform, terrible communications, and they break the law because they do not honor the cancellation policy.

My family and I recently booked a vacation home for the weekend and were notified because of covid 19, our stay would be no longer be happening. Then a few moments later, we were then told that this didn鈥檛 occur to us. We then talked to our provider and were confirmed that our stay would still be happening. Then last minute, the day we were supposed to leave we were told our trip was canceled. This site is really unreliable and absolutely scam.

I thought glamping meant glorified tents, then you would be wrong. There are all kinds of glamping accommodation available on the website, from the traditional such as wooden chalets and safari tents to the more unusual, including yurts, tipis, bubbles, and caves.

When Glamping Hub reached out to ask if we鈥檇 like to try one of their properties, we started scouring their site to find something that looked fun and was relatively close to home. We eventually matched up our availability with accommodation availability and chose to head to the ocean on the Long Beach Peninsula.

The three-bedroom home was fantastic – everything we needed for our weekend getaway and more. While we enjoyed exploring the Long Beach area, even better was staying in and enjoying our glamping locations.

Big props for Glamping Hub's site, system, and properties.

I had a good experience with Glamping Hub. I stayed in treehouses that were posted on their site. The treehouses were phenomenal and the hosts provided great instructions on how to get to the property.

As a journalist specialising in glamping I've had the pleasure of being alerted to many of the loveliest glamping sites in the world. Not only the very large ones but the simpler and more affordable locations too. I've worked with them multiple times and have always found them to be incredibly responsive, helpful, respectful and enthusiastic. From a business point of view, they are invaluable to my brand.

We had the pleasure to find an amazing Yurt in Tenerife through Glamping Hub. It was a very unique and fun experience.
The hosts were just lovely and the location fantastic!! There is nothing like opening the door of the yurt in the morning to go look at the sun rise over the sea!
I strongly recommend using Glamping Hub if you want an original experience!!!

Host cancelled at last minute without providing any reason. Couldn't find anywhere else to book in that area. We had to cancel our other planned activities costing us a pretty penny. Thank you Glamping Hub for ruining my husband's birthday.

10/10 from us!
Easy to book, including the ability to specify right down to the finest of details. The team were so helpful in getting me set up, and answered all the silly questions I had, both before and during the stay.
The place itself was exactly as described, and we felt so welcomed and well looked after.
Thank you for being everything and more Glamping Hub!

i found the stay is very peaceful and relaxing! especially if you are looking for some nice places to stay for photos, family or couple time