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Although I'm giving this company 5 stars in my review there are a few areas where this company could improve in my opinion (although probably not essential considering their business probably isn't booming given the niche market, after all how often do you hear someone say they need acoustic panels? :p). Firstly I know these panels are large but 拢18 is still a little steep for delivery, I'd like to see this lowered in future if only slightly. Secondly, panels arrive with a small amount of picture wire, this stuff is inexpensive and I'd like to see a spare or longer piece included with products (similar to when furniture comes with spare screws in case you mess one or two up, some people like myself are DIY incompatible :p). One of the biggest annoyances is that the "Total" cost on items is displayed pre-VAT which in my opinion it should not be. Lastly, the website works perfectly fine for purchases and presenting product information, but for a first time buyer items could be categorised better. More consistent quality pictures (consistent higher resolutions, removal of annoying picture frame borders) would help the site seem more professional. If I'm being really picky, the choice of colours could be demo'd better with high res pictures.
Anyway, enough of me being picky check these guys out! recommended! 🙂
I'll update this review upon my second order.
UPDATE: So I made my second order for three 242 panels, again fast delivery, no problems regarding delivery/damage etc. I've lowered my review to four stars however as two of my three 242 panels are missing half their eye hooks on the back of the panels (one was fine though). Meaning if I want to hang these two panels (which I do) I'll have to find eye hooks myself and screw them in. Obviously someone was rushing when they made these and I've now gotta go out of my way to fix the issue. A minor annoyance, but still an annoyance. I would still recommend these guys. 4/5
UPDATE 2: Placed a third order for two 242 panels and a cloud mounting bracket. First of all I noticed some of my previous review comments have been addressed, delivery prices have been slightly lowered and the website has had a number of small but effective improvements. This third order placed was again delivered fast on the correct day by UPS, the cardboard box had small fist sized bump/hole this time around however the panels weren't damaged which was my concern. I quickly noticed that the cloud mounting bracket was missing from my package after unboxing the panels, I sent an e-mail off to customer services on a Saturday afternoon and had a quick/simple reply apologising for the mistake and a promise that the missing bracket would be sent out first thing Monday, no gesture of goodwill offered. The bracket arrived Tuesday as scheduled, undamaged, although considering it's 6 screws and a thin metal bracket 拢15 is very expensive indeed. I've lowered the review score to 3/5 simply due to the fact I've had small but annoying problems with two out of my three orders. Although communication was good when dealing with these problems they shouldn't have happened in the first place, they could have been avoided with some really simple quality control before dispatch. I would still recommend this company's products because they are good and the issues I've encountered were small. I really hope they take this constructive criticism on board and improve in future because the products are very good 🙂
UPDATE 4: I've been contacted directly by "Dave" from the company, he has read my feedback here has broken down a list of changes that have been implemented in order to prevent the issues I've had from happening again. He's also taken some of the constructive criticism on board and made some changes (e.g. increased length of picture wire included, improved photos on the website). When contacted by Dave the message was extremely polite and I felt like the response to my feedback was genuine, for this reason I'm increasing my review back to 4 stars. If I order from GIK again in future and I do not have any of the small/basic problems as in my previous orders as promised, I will increase my review to 5 stars 🙂