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Montag bestellt Dienstag schon vor der T眉r!
Das Eiwei脽 und das Sortiment ist 眉berragend.
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Ich hatte selbst die Adresse aus Hektik falsch angegeben, mir wurde sofort schnell und zuverl盲ssig geholfen.
Lieferung kam sofort nach 1 Tag nachdem ich den Service Kontaktiert habe.
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Very fast shipping , many goods in stock , good packaging of parcels, good prices , good customer service and manifold terms of payment (credit card , bank transfer etc.).
I hope will had the reviews of supps in english also (now are in german only).
I'm very happy to buy on gigas.com , I repute it a respectable shop , so I advise it widely.
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Moreover, a week passed and I still didn't get to hear anything from them, so I thought to myself, "Why not give them a call and see what might be going wrong?" Obviously, without any hesitation whatsoever, I sealed my chance and got in touch with one of their customer services reps by phone; explaining my situation, that is, disregarding my e-mails over the course of the past week and so forth and of course, the reason as to why my order hasn't been shipped yet. To my surprise, their customer service is based in Holland, meaning the person who I got in contact with, is Dutch; when in reality, the Customer Service Rep who I got in touch with by e-mail at first sight, is German… (the irony!) He then broke a bombshell in saying, "Since your billing address varies from your delivery address, we haven't been able to process your order. "Have your passport scanned to us, so that we can have it verified." I, of course, was left startled after he broke the news to me since I have been waiting for a reply for so long!
Mind you, I'm not implying that they have no right, as far as having my identity questioned due to the differences in my billing and delivery addresses, respectively. However, they could've got in touch with me and had the issue resolved within a split second!
Moving on, I had my passport sent over to them as a means of an indentification check a few minutes later. Thankfully, I received a reply from them the following day, albeit asking me about the delivery address, when it was already provided once I placed my order. Anyway, I provided them with my delivery address once again, thinking that my parcel may finally be on the cards, and so, I waited for another few days before sending them another e-mail. Fast forward to today (Monday), I asked them to provide a status update for my order, or I will be resorting to my bank and a demand a refund.
Long story short; a few hours later, they nonchalantly had my refund request approved to prove that they might have a bit of 'dignity' left in them. This goes to show that they're inept and more importantly, their impudent behaviour couldn't be tolerated whatsoever.
Avoid them at all costs!
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