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PAYPAL HAS COMPLETED MY REFUND.
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I pre-ordered Harry Potter & the Cursed Child because they had a great price. They promised delivery within 5 days of the release date. I got two purchase 'updates' both of which were useless and said the exact same thing.
Then nothing. No shipping notice, no reply to my email, facebook message, or facebook post on their wall. Reading their facebook, I could see that dozens (at least) of other people had the exact same problem. Others reported being overcharged.
I had to open a paypal dispute (for the record, this is literally only the second dispute I've had to open in more than a decade of having an account and using it regularly). Paypal replied 2 days later with tracking info, and the book finally arrived today (10 Aug). It was released 31 July. I still haven't received a reply from GiftsWave, except a notification of delivery.
I will absolutely NEVER use them again. The meagre savings aren't worth the utter headache.