GGM Gastro International GmbH

Randal
2 months ago

I spent 拢2453. 70 with GGM Gastro, delivery was great. Quality was ok, but the after-sales service is appalling, almost beyond words. The delivery driver, following COVID directions did not get me to sign off the goods and quickly left. Immediately I checked the items and found that one had been badly damaged in transit. Straight away I sent GGM Gastro detailed information & photographs. I did not get any response. I then sent three more emails, but received no response whatsoever. Each email included photographs. I then send a detailed letter (PDF) via email to their 'complaints dept'. I did not get a response, not even an acknowledgement. I now have a 拢505 kitchen sink unit that is no use and a 拢511 kitchen unit with a door that does not fit!. The link on their website to 'transportation damage' takes you back to the same page! There is no transportation damage advice or information. They reply quickly to enquiries when seeking to purchase, then completely ignore, or even reject you when things go wrong. A part or broken kitchen is of no use to me – all the units need to be working. I would sincerely advise companies and anyone considering buying from GGM Gastro to look elsewhere – delivery from Germany has a high probability of some transportation damage, and GGM Gastro seem to have a GUARANTEE of NO AFTER-SERVICE whatsoever. Do not buy from them, you have been warned. I am contacting my credit card company and will be seeking a full refund for the damaged item. Lets hope they provide a genuine customer service. Germany was once the hallmark of service and quality – it seems GGM Gastro is using its national reputation to sell average good with a service that does not even deserve one star. Be warned.

,

Jonathan
6 months ago

Katastrophe, nie wieder, wir haben unsere K眉che mit GGM Gastro Ger盲te eingerichtet. Jetzt nach 4 Monaten in Betrieb :

– Lavasteingrill : Z眉ndung funktioniert nicht mehr, Grillrost ist schrott.
– K眉hlschrank : schon zweimal repariert.
– Wandhaube funktioniert nur noch auf ein stufe, Lampe ein/aus-schaltung funktioniert nicht mehr.
– Geschirrsp眉ler, undicht, trotz unsere verl盲ngerte Garantie ; laut GGM Gastro ist das ein Verschleissteil und ist damit nicht in den Garantie….. nach 4 Monaten Einsatz ????? Aus Kulanz schicken die ein neue Schlauch und soll ich das selbst reparieren, aber laut ihren eigenen Vorschrift darf mann das nicht, weil dan ist die Garantie nicht mehr G眉ltig. Wir hatten ein Miele, 25 Jahre im einsatz und die funktionierte noch immer.

Also lieber Ka眉fer, lasst die Finger von diese Firma, nur Schrott und Billigwaren. Zahl etwas mehr und ka眉ft Marke Ger盲te, weil, wenn im Einsatz die Ger盲te nicht funktionieren, kann mann die K眉che schliessen, und das kostet richtig Geld.

,

Kira
6 months ago

I placed and paid my order on 3rd July 2020.
It was supposed to be shipped after a week or exactly on next Tuesday.
I ordered materials which still needs to be installed in my restaurant In order to get the government permission to start working.
I received one unit of my order without brackets, catalog, installation manuals, and no regulator to operate a three phase motor.
This unit has been received after 70 plus calls and dozens of un replies emails.
After all this I reported that some damages are there the wrote me back to keep the package as it is and there forwarder will pick it up and after evaluation will receive the money back in 14 days.
Would you still believe that!!!
After that,
Nothing has been received till 14.08.20.
Finally the rest has arrived but in a horrible shape.
The cutter which cost 300 鈧?is fully damaged.
The other products as well.
I sent an email to inform ggm. Unfortunately the only reply after a week is that a person with a strange attitude send again that if I want to return things back that I have to pay for it.

Who is responsible for this company,
I paid 2400鈧?at once when they sent there PI
And know because of the delay I can鈥檛 open my restaurant and if so I can work with the mashies ordered since it is damaged.

This is an unprofessional dealings and Honestly I need to discuss this with the top ggm management.

,

Fabian
7 months ago

Informed by email items were being dispatched, contacted a week later to be informed they have a new system and the goods are still in the warehouse and will be dispatched sometime next week?

,

Kimberley
7 months ago

Order 3300804813 I had make this order at 29/06/2020 and after 15 days and many calls to Spain and Germany I still without any information If will be delivered or not. Terrible customer service lack of honesty

,

Sara
7 months ago

We bought a professional inside BBQ last summer and immediately started having problems with the machine. We ordered On a French language website and the instructions came in German. The machine did not arrive with the correct gas connection and the starter never worked. When we installed it with a certified gas technician, The bbq continued to shoot out fire from the starter pipes. We had new pipes sent and installed (gas technicien pr茅sent), the bbq continues to shoot out fire !! The inside of the machine is completely melted and disformed after 6 months of use (our restaurant is not open all year). As the warranty is just for one year, the company will do nothing to rectify this defective BBQ. They also suggested sending a new starter (12euros) and said they charge 69euros in shipping from Germany to Switzerland!! This company is not honest, does not stand by the quality of its products. This BBQ is dangerous and now needs to be completely replaced! I want a refund!

,

Quentin
8 months ago

When I see all this reviews I think I made a huge mistake I order a cake fridge online and it did say 2 to 5 days it has been nearly 3 weeks and their response also terrible and I just wonder when I read all this reviews all faulty equipment and wrong items I am very disappointed lessons learned.

,

Cory
8 months ago

I ordered a package for a vacuum machine and vacuum cooker.
I only received the cooker.
I then contacted the customer service and after long effort they manage to send another package.

My suprise was when I opened the package and saw it was an ice bucket…

Since then they first said they would send the article but then said it was out of stock.
Now they are waiting for a partner to pick up the ice bucket to refund the money.
We opened the restaurant without the machine and had to buy another one but no sign of our money.

If you are a professional you surely have no time to deal with this kind of stuff. Go buy your stuff somewhere else!

Let me add that they always say they have to check with the central and you get no news.

,

Corinne
10 months ago

The products delivered don't match the order. They have the wrong colour and size specifications. The delivery company doesn't call you in advance or give you a delivery date. They just show up so you don't have any time to prepare and will have to find a forklift last minute. Because the specification doesn't match your order, fitting the products into your site will cost you extra money to accommodate for the wrong dimensions.

,

Noelle
11 months ago

Three Weeks went PAST AND STILL WAITING.

ORDER NUMBER: 3300736000

I sent them an email requesting an updated and they cancelled my order without confirming it with me.
NOT AS THEY ADVERTISE.

,

Crystal
11 months ago

Terrible company,
Terrible service,
Lost so much money with worthless equipment didn't the Vat back.
No serious structure there is no serious follow up they let you lose time and money.
They want customers for one-time purpose.
All the materials we purchased have serious problems. Not useful. Consume so much electricity no performance no utility.
Example: Saladette never stop or standby means never attempt to the 4 degree which is programmed or Pizza oven takes 3h10 to reach 350掳 I鈥檓 not finding it normal and gets cold very quick.

Update 16.03.2020
They never contacted me in order to fix those issues with their equipments.

,

Kristen
11 months ago

Good afternoon, unfortunately with this company, I already had problems. I don't think they like to solve the problem. I had bought an electric plate, but I had not seen that it was 380V. I asked to make the return.
After more than 20 e-mails asking to collect, after 10 days they finally came. On February 7, they informed that the ticket had already arrived at the exchange and asked for the bank account to make the transfer. Since then, they never answered e-mails again. NEVER!
As well? I have been waiting for the money since the 7th of February and in 20 days do not return it? And worse, not even e-mails respond, how is it possible? A company that is said to be serious and not even the basics do.
I just want my money back.

,

Rolando
1 year ago

Great Customer service made up for a warranty fault !
After the pan's handle breaking after 4 months I was disappointed and emailed the company, they replied straight away offering a replacement but the mail went to my spam folder! Once I'd found it several days later,and replied, the replacement was sent, arrived really quickly, couldn't be happier with the great customer service I have received. I really like the product and on the strength of their customer service, would happily deal with GGM Gastro again.

,

Bret
1 year ago

My order number is 3300716611

Firstly item was shown in stock when I placed the order then next day I get email saying its out of stock.
I change item which is in stock and pay for express 2 day delivery and was told it should be available in 2 days then I make the payment immediately
Then gets told due to high number of customer requests it was not processed in the time to get this delivery
Even get a suggestion over the phone to cancel the order, now get a suggestion that express delivery will be charged for standard delivery cost of goods

No one takes responsibilities and no customer respect very bad attitude

,

Yvonne
1 year ago

Great service, good products????

,

Clay
1 year ago

TERRIBLE CUSTOMER SERVICE

STOLEN OUR MONEY

I sent a payment two weeks ago for a chiller. They said it hadn't come through so i sent them proof of payment multiple times. NO RESPONSE

So far they have my money and I have no chiller.

AVOID

,

Graham
1 year ago

Some reviews here made me edgy, but there was no need, customer service by phone is impeccable, spoken English flawless, support and flexibility superb.

Website is painfully slow, but otherwise, I trust these guys and admire their service.

,

Michael
1 year ago

Wacht al meer dan 6 maanden om mijn geld terug te krijgen voor een defect artikel wat ze hebben geleverd. Ze willen het niet accepteren dat het defect geleverd is en zodoende moest ik 25% van het aankoopbedrag inleveren….nu wacht ik nog steeds op die 75% die ik terug moet krijgen.

I have been waiting for more than 6 months to get my refund for a faulty machine. GGM simply would not accept that it was delivered faulty and hence they would take 25% off the purchase price. Nevertheless I am still waiting for the 75% to be refunded.

Do no make the stupid mistake I did. Rather spend a bit more money and buy from reputable company.

,

Gary
1 year ago

I am writing on behalf our company based in Prague.
We made the payment last month. Few days later received an email from GGM Gastro says the shipment has been delivered and I would receive it within 5 days.
We wait 5 days. Nothing. We made phone call to the company. No one answered.
Another 3 days later, someone finally picked up the phone says shipment has been made, they don鈥檛 know why I don鈥檛 receive. I must wait.
2 days later I called again, they said it鈥檚 on the way, and again they don鈥檛 know what鈥檚 wrong.
And today I made phone call again, they said they sorry, shipment hasn鈥檛 been made. And clearly the tracking number they sent to me before was a fake one.
I don鈥檛 know if GGM Gastro is a real company but clearly I made payment of 20000 EUR and I don鈥檛 receive anything.
Our restaurant is going to open on 19th this month, and now we have no equipment no solution no refund.
If any of you is reading this review, please avoid them. I am been really honest. I have all the phone call record as well as our emails, I hereby state that I take responsibility of what I said above.

,

Whitney
1 year ago

Have used GGM Gastro for several years now with no major issues until the last 12 months.

As a UK buyer 'parts only' is the only guarantee available to us but you would be amazed how difficult it now is to get faulty parts changed.

In March I bought a bone saw which upon use was found to break EU safety laws in a big way, they asked to have it returned which I did well over 2 months ago now but they still have not repaired the unit to meet EU legislation,they have not replaced it with a compliant machine and they have not made a refund.Trying to get a satisfactory response is beyond a joke, they simply could not give a toss

Please take this as an advisory warning because you do not have the same rights as you would when buying from a UK supplier, it's simply up to them (GGM Gastro) when and how they address your problem

,

Cody
1 year ago

Do not believe you have expected arrival times, they use a shoddy shipping company that has no idea where you are. they treat you like a fool and they always answer the same thing. In the end they don't want to have responsibility for anything!

,

Jodi
1 year ago

Recently bought a heated gantry which was dispatched as two parcels strapped together on a small pallet. Only one parcel had my address on and that is the only one that arrived – no second parcel and no pallet.

I have used them previously and everything was fine but this time it isn't and they really don't care. It is clear that the two parcels were separated on the way and it's not my fault. I don't choose the courier and have no recourse with them, only ggmgastro do but they are not interested.

,

Joyce
1 year ago

Great products and excellent customer service. Smooth transaction from ordering to delivery. It is very important for the customers to feel valued and safe and you guys do exactly that. Highly recommended!

,

Luke
1 year ago

Super service! Nice people and good prices. Coworkers are quick!

,

Elena
2 years ago

Super service

Leave a Reply