GerberCollision

Thank you for the prompt, thorough, and excellent repair of my only transportation. Your price was fair and your workmanship was outstanding. Special thank yous to the repair personal, Ms. Allyson, and Teresa for service above and beyond. Your company was highly recommended to me and I agree.

Great communication, fast service. the complete job took 1-1/2 days and color match was perfect there were no blend lines in the paint. The people in the office were very respectable to my wife and my self. I would tell other people of the service we received at Gerber Collision and glass with out a problem.

Gerber Collision
S. Palo Verde
Tucson, AZ.

Complaint Details
Good morning! I was in an automobile accident 07/13 , 2012 Kia Sportage. Insurance Agent, suggested Gerber Collision, S. Palo Verde Rd. , Tucson, Az. Body damage and mechanical damage; primarily front driver's side. The vehicle was driveable with a functional air conditioner (no issues). Approx. one week later, Kia was picked up and without issues. The following day, AC stops operating. My wife, Immediately calls Tim Schunk at Gerbers. Tim States " an Electrical Issue" to return Kia and Issue be corrected. In body shop, Tim stated that techs Disconnected compressor. Upon realizing that major compressor issues with AC Compressor exists, excuses from Store Manager, comes about: 1. AC unit not damaged in auto accident 2. Compressor internally exploded 3. Ins. Co , not paying for damaged compressor! 4. Jason E. /Gerber Collision/ Store Manager is the sole organization that physically Unplugged the AC Compressor and has left it unplugged. 5. Gerber Collision had Royal Kia in Tucson, Diagnose AC. Diagnostic states " Compressor exploded internally! 6. Gerber Collision was the only organization. other than Kia to check AC. How could the AC Compressor have exploded internally ? The Gerber techs Unplugged the AC Unit and being in a hurry; forgot to replug and make the electrical connection; causing the compressor to internally explode!!

A bunch of Possums and a Monkey could have done a more thorough job!

Was hit by a lunatic having a road rage tantrum. He was driving over the speed limit and way too close to me.

When I had to slow down because of the flow of morning traffic, instead of ramming into me, he pit maneuvered me and rendered my car out of control. The back panel of my Honda Civic separated from the bumper and the teeth that holds those parts in place were broken off.

It was explained to me what had to be done and then he was going to write up the estimate for the repair work needed. I was expecting just the estimate and then having to bring the car in again for the work to be completed.

The estimater at the time was Tommy Stokes. He told me it would take him about twenty minutes to write it up. When he came back, the work had been done and the estimate handed to me.

Tommy explained a lot of very useful things about the year, make and model of my car and some general things about 2nd extended warranties which I knew nothing about. He suggested I look into one for my Honda since my original would be up in one year and the parts and labor are so expensive on these cars.

Since I expect to be keeping the car for another ten years, I've decided to take his advice and go for the extended/extended warranty.

As a final and very kind gesture he suggested that I use the money (that the insurance company would be reimbursing me) and put it toward the next warranty, because he would not be charging me for the work that had just been done.

I had been told that this facility "rocks" but my own experience bears this out. Not just because I was not charged for the repair, but because I had been treated with respect and like I had a brain, and because I was now armed with a heck of a lot of new knowledge that would serve me well in the future.

So grateful !

Fixed my car as promised – on schedule – better looking than when i took it in – everyone was very pleasant to work with – car looked brand new when I got it back – even detailed car inside and out and went out of their way so I could pick it up a little earlier on the day it was ready – Would definitely use them again – did not need – but they even help you rent a vehicle if needed

Not only did Gerber Collision make my car look brand new again, but they had it done ahead of schedule! Would definitely recommend them to all my friends!!!

They were very helpful and kind. I would use them again if I need work done om my car.Helped with rental car. Helped me to get everything back in my car.

My experience wit the Titusville, FL Gerber Collision was excellent. The communication by both office managers, April and Jean, were continuous and very informative. The original insurance appraisal was lower than actual costs, but that was due to hidden damage during the accident. April kept me updated on the problems and progress every step of the way. I would (and have) tell my friends to go to Titusville Gerber Collision!!

they left out a plastic push pin out of the inter fender. and there is a dent still in my passenger door yet. and there is a small scratch on the passenger door handle yet. and dirt on passenger floor.

My experience at Gerber was good. Referred to by insurance company, price quote was less than others, work completed under estimated time. Satisfied with the body work. The truck was also cleaned inside and out.

Do NOT take your car to Gerber Collision. This was the worst experience I have ever had with an auto body to the point I am going out of my way to write a review (which I have never done). To summarize my experience in one word GARBAGE. Below is my whole experience broken down:
Customer Service There is NONE! From the front office to corporate, everyone who works for this company doesnt seem to care about the customer or quality of their work. George at the Pittsburgh office didnt seem to care that my truck wasnt done right when I went to pick it up the first time. I ended up filing a corporate complaint and NO ONE followed up with me. The lady at the front desk is the only one who was nice and seemed to care.
Workmanship The paint was over buffed and polished (not sure which) that in the sunlight the paint would turn gray (on a black SUV) and you would see swirl marks everywhere. There was paint overspray so the new auto body has to paint my door which wasnt even part of the accident. The backup sensors were pushed in on the bumper from not being installed right and the bumper was not aligned up correctly. The quarter panel had small dents from the work not being done right. There was white compound all over the SUV and they didnt even detail my car. One of my favorite parts was the taillight wasnt even screwed in all the way! They had the SUV twice and still couldnt get the job done right. The work was estimated to be done in 7 days and overall this took around 22 days. My SUV had to go to another auto body to be completed and done correctly.
Communication So text messages alerts are awesome until you find out that they are not correct and your car isnt ready when it says it is. During the second round of trying to fix my SUV, I had to call them for updates instead of them calling me.