Geeksquad

Incapable to schedule an appointment

Hello, I have two days trying to schedule an appointment, but the geek squad customer service were unable to help me, last time I spoke to CARLOS and Benjamin who also hang up the phone on me from Geek Squad and he said because he is incapable to do it he switch to anyone and anywhere in best buy store without my consent, because if I have have a warranty from Geek squad they are the one supposed to help with it.

First of all I like how you have to give a rating…it should read zero stars. Anyways, **Please read with caution if you are planning on using Geek Squad for warranty**

An organization full of MISINFORMATION. Read your own policy of your product before trusting what they say. Please Note*** that if they screw up and know it is their fault, they will not hold any accountability in regards to making it right with their customer. Also they will not allow you to speak to a manager… Makes you wonder if they even have management.

Lastly, I want to urge you to reconsider using their warranty, unless you are okay with waiting a whole day to speak to a representative. They say it鈥檚 a 9 minute wait on their call lines and that if you want a call back, your place in line will be in order… well 72 hours later… still no call back & when you contact them to bring up this issue they say 鈥?oh sorry it鈥檚 a silly situation that we are trying to resolve鈥?WHO SAYS THIS ???

Absolutely the most absurd company I have ever had the displeasure in dealing with.. If you are still convinced by the next few Fake reviews made up to compliment Geek Squad, to help hide my review from the top well then… you missed out on the most important information to help save you money and time.

#donotusegeeksqaud

I bought a phone through bestbuy 1 month ago (w/the protection plan). Unfortunately I lost it and so I used the protection plan. I went into Bestbuy and asked how it works, they just gave me a number and said to call. BUT…. I DON'T HAVE A PHONE!!!
Luckily, my friend was free and let me use her phone. I paid the $250 deductible online and waited 4 days. Still no phone, so I call. They say "wait another day". Still no phone, so I call again. They say "call back tomorrow, it's 4pm and no one is open". So I call back today, and they tell me that the phone got lost at the distribution center. I ask to speak to a manager, and all they say is, "they'll get back to you in 2-3 business days". Are you kidding me? So, now I have to wait another 3-5 business days to possibly get my phone. This service is a joke, please save yourself a headache and don't go with best buy or "AIG" insurance (which is what they offer). Hopefully, I'll get my phone by the 9 business day, wish me luck.

Bought a Samsung phone in February with a Geek squad service plan in Rockford IL. 2 weeks later, the software had a meltdown so I took it to the Geek squad desk. They refused to even look at it unless I first paid them $80 to ship it to Samsung which is all they do. Since the service plan is useless, I requested a refund and cancellation of the service plan which they refused to do. I have made several phone calls and written several letters all the way to the CEO. Never got an answer. Store manager said, "Read the fine print" and walked away from me. These are nasty & rude people!

They are a joke. Been on several calls and waited for hours. When its time to talk to an agent they hang up. I have send close to 50 emails to the support line with no reply besides a delivery conformation. The agent chat is just as useless as all the other options.
The store is no help as well. They promised a date by which my device is fixed and its now close to 2 months past that date and they are notable to give any feedback besides call the helpline

Worst experience ever
On hold for 2 hours and 15 minutes to have them hang up on you and not call back and I called again and requested a call back when they called back had me on hold for 26 minutes for someone to get back on the line and without a word put on hold again and no one picked up for an hour and 18 minutes

Id give 0 stars if I could. I had two geek squad employees walk by me, one asked If I needed something and I said I had an appt. he said someone will come help me. Nobody came, 20 mins later an employee gets done with his customer just to basically tell me that I had to go behind the building for the mobile installation service. When we arrived to the mobile installation we were told we are too late and had to reschedule because they had more customers. There was no other customers after 30 mins. Just terrible customer service.

Geek squad hung a 77 inch LG OLED TV on my wall. I purchased the most expensive bracket and they were in my hime from 9 AM till 5 PM on Feb 14,2020. On Feb 17 2020 it fell off the wall while having a party . I have $180,00 worth of damages.It is almost 7 month and they have not paid for the damages . My apartment is a mess. DO NOT USE GEEK SQUAD at BEST BUY

The worst experience ever. Bought a gaming laptop (top line) at BestBuy. A few months later the screen started flickering. Brought it to GeekSquad. It took them ONE MONTH to repair it. Finally I get a call that it's ready for pick up. The screen is fixed. I go back to my office and guess what. They broke my keyboard. 4 keys are not working. I returned it just to hear that it's going to take them at least a week to fix it. I wonder what are they going to damage this time. STAY AWAY FROM THIS CRAPPY SERVICE!!!

Geeksquad of Best Buy in The
City of Toronto. And the greater GTA area has one great thing in common, The Geeksquad that did not show up to install my TV and my surround THX Sound System. You would think they will show up on time. Two hours late and not even a courtesy call.
Paid over $359 for a completed set up and brought the wrong bracket mount for the size of this TV we just purchased it from BestBuy on Laird considering we live at Bayview and Lawrence How can GEEKSQUAD mess up like that
Seems pretty forward to me.

WHAT A WASTE OF MY WEEKEND!
I KNEW I SHOULD HAVE HIRED A PROFESSIONAL TO DO A SYSTEM HOOK UP. EVEN FOR ,$400 IT WOULD BE WORTH IT

GEEKSQUAD HAD NO IDEA, AND SO SLOW DEBATING WHAT SCREWS TO USE FOR A 65" TV TO BE MOUNTED.
THEY WERE DEBATING ON THE LENGHT IN THEIR PUNJABI , INDIAN SOUTH ASIAN LANGUAGE. NOT SURE WHAT THEY WERE EXACTLY SAYING BUT THEY BOTH HELD A TWO INCH SCREW AND TALKING LOUD TO ONE ANOTHER?

AFTER AN HOUR I THEY TOLD ME WRONG SCREWS AND BRACKET IS DEFECTIVE, TO PLEASE CALL MANAGER AT BESTBUY OR GEEKSQUAD AND THEY LEFT
TOLD .ME TO GET ANOTHER DAY FOR US TO COME BACK.
THEY ADMITTED TO ME, THEY WERE NOT PROPERLY TRAINED FOR THESE JOBS. THEY WERE SALES GUYS THAT WERE TAKEN BY GEEK SQUAD.
BELIEVE THAT! NOW WE KNOW!
WHAT THE HELL?
NOW SIX HOLES ON TOP OF .MY CHIMNEY AND THAT MY FRIENDS IS THE WORST SERVICE I EVER EXPERIENCED IN MY LIFE! STAY AWAY/

Back in May I was automatically without my consent had an automatic renewal charge to my account. I called within the 30 days that Citi Bank – there credit card company- said was within the time frame of getting a full refund. They failed to do so – said they could only prorate a refund – and failed to do even that. Now months later – while they have credit back a portion if the changes I am still having to fight with both Geek Squad and Citi Bank. I filed a 鈥渇ormal dispute鈥?with the credit card Citi Bank and haven鈥檛 heard back from them – although I am still getting calls and texts for the amount they deal I still owe them. I would never use Geek Squad or Best Buy ever again.

Been trying to get my fairly new LG fridge repaired/ replaced since a month with no luck. You get the run around. Been on calls for hours, they don't have any responsibility or accountability towards your claim. It is up to the customer to follow up and ensure they are doing their job. The agents and the supervisor cannot help at all, except to get the claim going and "escalating" the case. There is no one above that you can reach to get help and expedite. Feels like we're just left at their mercy. The process will take the time it will take, whatever is in their policy; I'm told 60 days, and after that maybe I can then push to get it sorted sooner. Extended warranty is only to make money, waste your time on the phone and get you more frustrated!

Don't know how good they are.but they are bad with customer service on the phone I needed to ask a simple question how much to fix a xbox on hold for 20 minutes twice was hung up on the first time.so when I asked how much would it cost I was told I have to come to the store to get a price a total waste of time will never us them

I've been calling about getting a refund for a repair that I paid for, but never received. The girl on the phone just told me, "there's no one I can talk to about this". Zero stars if I could.

I just love the Geek Squad inside Best Buy North Haven Ct

The two guys who help me was phenomenal Nick and Evan
Great cuddle skills and had an awesome smile and the service was fast and easy I thank you again for fixing my iPhone 11
I will be coming there for now own I don鈥檛 like the (Apple store own Broadway New Haven Ct they are very rude to customers )
I thank you again Nick and Evan for working during this pandemic
Wanda Faison

Waste of time and money I ll never buy from geeks quad biggest joke ever

Please, if you read this, never consider using Geek Squad services. It's just a huge waste of time.

My laptop got broke when I tried to replace its screen with another one I've seen on a website named laptopscreen.com. Eventually, I figured out that it wasn't even a compatible screen, anyways…

I went to Best Buy, more precisely Geek Squad, in order to get it fixed. The screen, its hinges and the screen assembly were the only components that were supposed to be fixed, it's written in paper in front of me.

I paid about 550$+. About three weeks later, I get a call from Geek Squad asking if I wanted to fix my keyboard and some extra stuff since there, in fact, a key was missing but it wasn't a big day, an offer to which I clearly answered "no".

Then, those brilliant people decided to ship my laptop back to the store, absolutely no fixes, zero, I could see that they've done nothing when one of the employee brought my laptop back, it was in a really bad state. His boss saw it and recalled that they decided to pay for the extra fixes, how smart considering the fact that I clearly said "no".

So they shipped my laptop back to Best Buy, 2-3 weeks later I got another call for more useless fixes and an estimate of 800$ because the price "fluctuates" and when I ask them if they at least got something fixed, they answered no.

I was really mad at the time considering the fact that I am a game developer and was suppose to release my game this summer, because I spent more than 100$ for going to the store and then going home because every taxi ride would cost about 20$+ and because at the end of it, I just ended up wasting time and money, school is about to restart and I still have nothing fixed.

The level of incompetence I've witnessed is something I couldn't have imagined, nearly two months and they managed to get nothing fixed, truly sad.

At that moment, when I saw how horrible and the waste of my precious time and money, I just decided to cancel everything and to send my laptop to store and they better refund me for the repairs that they haven't done because I'm about to fill some lawsuit for every missing penny.

Can't believe that the repairs cost more than the price of the laptop, a laptop that I bought last summer, not even one year, absolutely pathetic.

I'm also going to ask for some sort of compensation for Best Buy because of the weeks- months I've lost running around for my laptop like a madman.

Might consider buying a fresh new machine.

I am outraged as I brought the computer to Bayamon PR's Best buy on 7/19/2020. The. I looked for 7/8/2020 and I hadn't done anything to it. I have Geek Squad庐 Services insurance. I give it F. to Best buy and Geek. At first I paid $ 400 for the insurance. I currently pay $ 100 annually. This year was the first time I needed their services and they were unable to provide the service.

Finally, I had an appointment set today for my Samsung refrigerator repair which had been scheduled 2 times prior but they had the WRONG information when I got their email, so I thought they finally had it right……..Wishful thinking, I was told they鈥檇 be at my home between 8 AM and 5PM and I would receive a call prior to them arriving. They apologized for the discrepancy in the prior scheduling , but, to make a long story short, they never came or called. I waited all day and my son even moved the refrigerator out of the wall and not even a call. I purchased a 5 year warranty and it鈥檚 useless, and calling them is a joke! I called twice and was disconnected! I鈥檓 wondering who runs this outfit!

Worst customer service … actually no customer service at all. I think they have all paid reviews in their website. Wasted my whole day and no result.

Wish I could give them 0 stars.

This is NOT a review on customer service. No one who answers phone calls is rude. Especially since most called are recorded. This review is about the terrible standard this company has to take care of problems customers have ALREADY PAID FOR. Why pay for Geek Squad protection if it takes so long to make an appointment?

I bought a washer and dryer 2 weeks ago. The delivery/ installation guy could not properly install the dryer so he asked me to call Best Buy so they could send a team over to finish it. After several confusing calls (each with over half an hour of wait time) they said they would not be able to send anyone and they weren't sure why the order had not been cleared yet. They apologized and said to call back after 72 hours.

I called back. After more calls and more wait time, they stated that they still could not send anyone to fix the dryer because I also had a TV being delivered from the same order. For clarification, I purchased the washer, dryer and TV at the same time. Apparently, they can't do anything to any part of an order until all the items are delivered. I received my washer and dryer on Thursday and the TV wasn't coming until the following Monday.

This is such a stupid policy. What the hell does my TV delivery have to do with the protection plan that I PAID FOR coming to fix the item that THEIR employee could not install??

After my TV was delivered, I called again. Finally, they were able to set up an appointment. The appointment was today. The time frame they gave me was 7:00am-1:00pm.

I'll let you guess if they showed up.

Extended Warranty Garbage! Didn't cover a simple software glitch that prevented my 4 month old laptop from being usable. Called Geeksquad and was told it wasn't covered. Over $200 to repair a brand new laptop. I was only covered for things like a key falling off. What the…? My own fault for not knowing much about this sort of thing. I suffer the consequences and they get one star for answering the phone when I called.
Garbage service.

ZERO STAR

IT'S SCAM

WAST OF MONEY

Geek Squad is Not Professional, nor should it be trusted!!!!!
See YouTube and do a search CBC Market Place. Also see YouTube and type in the words "Geek Squad Scam" and see what you find.

Geek Squad will copy and download your personal information off your computer when it gets serviced.
As for TV or Audio repairs, even Installation of Audio and Video is far from professional installation.
They are sales guys that have been trained for a week to do this. Far from professionals!
Half the time they don't even show up! Extended warranty with Geek Squad?
A WASTE OF MONEY!!!! $$$$
THINK ABOUT IT!!!!

BEWARE!!!!! OF THIS SCAM
THIS HAPPENS EVERY DAY!

Geek squad insurance I a complete waste of money. I had a problem with a game where I lost a world and character and wanted to see if they could help me get it back. After granting them access to my PC and spending 8 hours with 3 different techs, all they did was make extra copies of the game and accidentally get rid of the back ups I had for the character. After I told the last tech that I needed to leave and that I would leave my PC open for her use and solve the problem, she waited on the main screen for 7min (probably for me to officially leave) them quickly closed all of the tabs the various techs opened and shut down my PC. Lucky I got some videos of chat and files before and I will definitely be reporting this. DO NOT use geek squad!!!