Delta Air Lines

The first 2 years of having Skymiles was pretty good, but lately the customer service is rude, the people at airports working for Delta are rude.

The flight attendants onboard the planes are still friendly, but the customer experience as a whole is suffering. I will book delta if I have to, but will not use them almost exclusively as I have in the past until they get a handle on customer service.

My flight was cancelled and I talked to one of their support staff in order to help me refund my ticket. However, after almost a month of waiting my refund still haven't reflected on my bank account. I hope this will be sorted out soon.

Just returned from a trip where a portion was on Delta. I booked an economy fare and felt like I had first class service. Although we are in middle of COVID pandemic, I never felt at risk on plane. Delta is keeping seats empty and spacing passengers out. Air inside plane is being exchanged with outside air about every 2 minutes or being filtered with HEPA air filters that are comparable to those used in hospital operating rooms. Delta flight attendants and pilots are the best. When I fly, it will be Delta.

I've flown Delta many times in my life and never found the service to be anything other than bare minimum at best, sub-par for the overall cost. Basically, airline travel nowadays leaves much to be desired. Relative comfort, a cup of water or coffee and a safe arrival is a good out come. That said, it has become very apparent that Delta now wants to be known for and perceived as having taken a side in this social issue of unrest in our country. ALL LIVES MATTER or at least you would think the common sense of such a statement would be the bonding of a business that caters to and wants the money from people of all colors and creeds. However, Delta has taken to side only with BLM (black lies matter) READ THE TENETS of this communist, anti-American, anti-constitution, white hating, terrorist organization. If you haven't and endorse them SHAME ON YOU! If you have and STILL ENDORSE them shame doesn't begin to describe what you should be feeling! You operate in America, you're an American company. WE here in America are people who do not discriminate against anyone and equally administer the laws of our country. Our business model for success is CAPITALISM! NOT COMMUNISM like BLM endorses. The woman who wore her BLM mask on her way to a protest riot in DC shouldn't have been baiting all of the others customers on your flight. SHE WAS IN THE WRONG! The woman who because of that disparaging masks logo took out and wore her own message, that SHE believes in had every right to do so especially after having been baited into doing so by the black woman. And you praise the black woman and admonish and punish the white woman?? REALLY? The message you've clearly sent is white people are a lesser form of life, that THEIR beliefs are not important and that expressing them is offensive while BLM terrorists messaging is OK. Well, I wonder what your bottom line would look like if ALL white people who should be offended by this messaging by your company decided, "I'm flying with a company that treats everyone with dignity and treats them fairly"

I can assure you I will make that choice in the future as I do not feel like I would be treated with either dignity or respect because of my race being white! I and that woman who were punished have every right to exhibit our beliefs on your plane. If you're going to allow someone else exhibit theirs, be fair and allow all or exclude all!

What the hell is wrong with your company.

Michael at Asheville airport is AMAZING!!! He could tell I was sad, frustrated and had been crying. He made my transition from Allegiant to Delta so smooth and was so sweet. I will only fly Delta from now on.

Delta Airlines is giving me the run around and saying they will pay me 聽and then purposely sends and resends me checks without including the full address (no number after the building #) knowing full well because we have discussed it at length that will create a problem for receiving it. They have put a stop payment (which cost me an additional $12 聽in fees from my bank) on the latest check they mailed (again without putting the unit #) when I finally got them to reissue a check (which they 聽AGAIN sent without the full address even though the full address has 聽聽been provided every time in the MANY times I have filled out their claim forms and have discussed this as an issue and I have been assured many times that they know it won't reach me without the unit # included and that they will send it with my full address. This all started when a DELTA representative 聽broke my wheelchair right in front of me while I was telling them not to do 聽what they were doing and to stop touching my chair. Now they are wilfully refusing to refund the damages as can be seen in the repeated mailing to 聽the incomplete address, the issuing of stop payments to the checks they 聽send to the incomplete address, and the repeated demands that I start 聽again and again with a new claim. I have been trying to get them to pay 聽me for more than a year and a half for damage done. The original 聽damage fees was $43.69 to get the wheelchair fixed, I also have been 聽聽feed $12 due to the stop payment they put on my check, so they owe me $55.69. I have spent many many days working on resolving this and 聽DELTA admits they owe me the money, but won't actually pay it. They just keep giving me the run around. I have reported them to DOT.

I had flights booked with Delta to Italy for April that was canceled because of the pandemic. I found and fill an online refund form, but to be honest, I did not expect to receive my money back quickly. I was surprised to receive a refund. I am delighted with the service.

I walked into the Gainesville Airport at 5:30am for the first time ever. As I walk in I make eye contact with three people. One then turns around and walks into a door. I speak to the other two who are TSA and ask them where I get my boarding pass and they said that lady just walked away was the only one here with Delta and you will have to rebook now. Might I add that check-in is 30 minutes early and I made the initial eye contact at 32 minutes before flight. TSA wasn鈥檛 allow to go back and get her nor knock on the door. Might I add unlike large airports I was the only person in the entire airport and no flights where going out until noon so she knew I was there for her flight. I will never fly Delta again! I am now stuck in the airport for the next 7 hours.

I cancelled my trip for this year due to the pandemic and I emailed them asking for a refund, although they took a little long to reply I still recieved it.

I fly Delta at least once a month (or I did until the Pandemic) and they have been nothing but easy, clear, and nice to deal with. Air travel is fraught with annoyances, people need to separate that reality from the work of the Airline. Delta has the best app, the best phone people, and the best staff in the sky. I used to fly AA (with medallion status) and I hated it every time.

I purchased Delta airline tickets through Hopper app and paid additional fee for refundable tickets. The event I was attending was canceled due to Covid-19 and I was not issued a refund from the company. Furthermore, there is no customer service number to contact Hopper or email address. The airline provided a number that was out of service. Delta airlines also refused to issue a refund and will only provide a voucher even though I paid for refundable ticket. I have filed a complaint with the DOT.

They are very accommodating on my inquiries especially on re-booking my ticket for this year's trip since a pandemic happened. They are considerate and easily understand my concerns regarding my tickets.

I booked a flight to India through CheapOair("Cheapo") on 1/5/20. CheapOair booking number is 65976824 and airline confirmation is L66988. Flight 6034(KLM) was from Detroit Wayne, Michigan on 5/28/20 to New Delhi IGI, India. Return was from flight 878(KLM) from Mumbai, India on 6/13/20 to Detroit Wayne, Michigan. I paid Cheapo a total of $1, 086. 46 for this round-trip.

My flight was cancelled due to COVID19 and as soon as I found out in March 2020, I called Cheapo and KLM to inquire about the next steps and to obtain a refund. I have called Cheapo since March 2020 to obtain a refund as my flight was cancelled. After four months, I received a refund from Cheapo in late July 2020 but only for $660. 51. I called KLM again, and they confirmed that I should receive a full refund as my flight was cancelled. I called Cheapo about two weeks ago and their reply was that KLM did not update my ticket's flight status to cancelled, therefore I did not receive a full refund of $960. 51 and was penalized $300. My father booked this same round-trip and we paid separately. He promptly received a full refund of $960. 51 after calling Cheap only twice or so. They are treating their customers unequally and this is very wrong.

Both KLM and Cheapo have given me the runaround. I spoke to Cheapo on 8/2/20 to ask for an update. They told me that KLM only sent them $660. 51 instead of a full refund amount, and I was penalized for $300 for an unknown reason. However, KLM told me they sent the full refund amount of $960. 51 to Cheapo. Please, please help me obtain the remaining $300 of the refund that is owed to me due to the flight being cancelled.

I have traveled with Delta, a KLM partner, for years so I did not expect this disregard for their customers. Please just give me the money I am owed so I can move on.

In February 2020 I booked a Delta flight to Italy through a travel agency. The flight was supposed to be in March, but it got cancelled because of the pandemic.

After repeatedly calling Delta for about a month, I finally got someone on the line in April, who tells me that there is no problem in rescheduling a flight through Delta whenever I鈥檇 know which dates I鈥檇 travel.

It鈥檚 June and I finally know when I can travel to Italy. After hours on the line, I finally reach Delta, but this time they tell me that I can鈥檛 book a flight with them since I bought a ticket through a travel agency. They say that I have to contact the travel agency asking for another flight or a refund. First contradiction.

I try to reach out to the travel agency, but they don鈥檛 reply, so I fill out the forms asking for another flight or a refund. Days go by, and I don鈥檛 have any answer from the travel agency, so I call Delta, I explain the situation with the travel agency, and they tell me that there鈥檚 no problem at all actually, and that I can book a flight directly with them. Second contradiction. This is already quite convoluted, but at least I booked the flight I think.

However, a couple of days later I receive a refund from the travel agency, and I later found that my booking has been canceled. I call Delta, and they tell me that the reservation has been canceled because, by issuing the refund, the travel agency itself canceled my reservation. I call the travel agency and they tell me they didn鈥檛 cancel my reservation, and that they don鈥檛 even have the power to do such a thing. I then call Delta again and they admit that it wasn鈥檛 the travel agency, but Delta that canceled the reservation because I got the refund. So what they previously told me about the travel agency cancelling the reservation was false (if not even a lie), and they rebooked my flight knowing that I would have it later canceled again by them.
I explain the situation, telling them that I was first being told that I could reschedule the flight with Delta, then that it wasn鈥檛 possible, then they rescheduled the flight, then they canceled it. They tell me that I can鈥檛 expect to receive a refund from the travel agency and also reschedule the flight. I said that I wouldn鈥檛 have asked for the refund in the first place if I could have rescheduled the flight directly with Delta in the first place and that I鈥檇 gladly return the refund in order to reschedule the flight, given that now the price of my flight was three times higher. They tell me that this is not possible. I finally booked another flight. with another airline.

In conclusion, besides the endless waits on the phone, I received false, misleading and inconsistent information from Delta. The customer service has been truly awful. I鈥檓 shocked they treat customers this way, in particular given the current crisis in the aviation industry. If they want to scare away customers, that鈥檚 the most efficient way to do it.

Thanks Delta, for reminding me that my pockets are not deep enough for you all to care how me or my property is treated. I've been lied to, witnessed a clear violation of how things are supposed to be handled, and I've been ghosted.

Some backstory: relocating as a remote worker. I packed my work equipment with multiple layers of bubble wrap and clothing, put them into a box, and sealed it with guerilla tape.

I checked my box as an oversized special item to prevent any mishandling. The lady at the counter marked the box as fragile and oversized. She then told me that I could claim the item in a designated area as it would not drop down the conveyor belt.

She then asked me to sign away all liability saying that they'll take REASONABLE care of my property but aren't liable for damages.

Well, Delta's definition of reasonable care means that they'll stack boxes on top of a box marked fragile, send it over to standard baggage claim tumbling down the conveyor belt, bend the box(how?), Then the coup de gr芒ce, puncture the box and it's content…

So I see the box tumbling down the conveyor belt and I'm dmbfounded… This is not what was discussed. Its about to flip over the sides since it tumbled end over end but luckily It caught balance and landed with a thump back onto the belt.

I go to the counter to explain to the lady who's clearly annoyed, what happened to my box. She asked me to test if everything in there works. I couldn't find the wires for the monitors and we ended up speaking to Scott Winters of LAX. I pointed out every bend and hole on the box saying, this isn't reasonable care.

After seeing the box Scott said I can go home to buy wires and test the monitors within 24hrs, email him and then we'll work something out if it's broken. I'm guessing this was to just get me out of the airport because he later ghosted me.

The next morning I got some new wires and plugged in my BenQ which worked fine. I then unwrap my dell 27" ultrasharp ips monitor and see what appears to be a hole that's penetrated the first two layers of the screen.

Naive and hopeful, I plug in the monitor thinking that it'll still work and if it's just a scratch then I can live with that. But after plugging it in That scratch started to look more like fractures as the screen begin to illuminate. It was done.

I called Delta's help support number, when I finally got through to someone I barely got out half a sentence before being interrupted. The gentleman proceeded to interrupt me a few more times until I finally got my story out and after a final interruption I just hung up.

I emailed Scott to update him on the progress I had made, I also sent a message via Facebook messenger to Delta to figure out how to actually put a claim in for the issue. Scott replied back thanking me for keeping him in the loop.

I finally got a ticket submitted and within an hour someone had already denied my claim. I cc Scott on the email asking them to make things right. They offer me $250 travel coupon. I absolutely decline and you can remove it from my account then remove my account.

I send another message to Scott, he was friendly so I'm sure he'd be willing to help, nope. He ghosted me.

I've made quite a few trips with Delta in the past for work and I religiously chose them because of their seating space and how easy it is to check in. No more. I'd rather fly spirit. You all really showed how much you value the 9-5 regular Joe. I bet if I was a frequent first class passenger you all would have been way more hepful and and remorseful for your clear negligence of handling and someone else's property.

Always love flying delta. Best pilots best service

Delta won鈥檛 answer the telephone they literally hang up on you .

I wanted to change destination airport on a recent flight. The flight was only 6 days away. Because of COVID-19 flights and seats were in short supply. The agent worked diligently to look at everything available. He kept giving me options until we found one that fit my needs. I am completely thrilled that I did not have to cancel my trip. Thank you

Avoid at all time

I am a skymiles holder with Delta. Their service has gone down the toilet lately. Their customer service on phone takes you round in circles just to hang up on you. No response back from Facebook, Twitter or any of their sites. My flight just seem to disappear in thin air on my Delta app. or webpage. They will not help me and this is a First class ticket. They are not getting me ever to do business with them again, if I don't hear from them soon.

A truly horrible business that will wear you down and laugh in your face!

This airline lost my luggage in Seattle, told me to wait in the airport for all the other delta planes to land that night, then told me they'd send the bag to my address. I had to wait over one month for Delta to locate my bag, despite the automated voice message and all representatives that I spoke to, telling me that my bag was safe and would be delivered the following day. They lost my bag over the entire Christmas period, It contained all my presents and clothes that had packed for my family reunion. The fact that I was lied too about having my bag delivered the following day, every day, meant that I was reluctant to replace the contents of my bag.
Delta representatives told me over the phone that I would not be charged for the phone calls I made to their helpline. This was a lie. When I challenged them and asked to be reimbursed for the bill that was over 500 euro, I was told, "it's not our policy to reimburse phone calls"…
It obviously is within their policy to lie to customers, lose their luggage, and ruin their Christmas holiday. Do not fly with Delta. Fly with anybody else!

I am a UK customer. Had internal flights from JFK to New Orleans at the end of March which had to be cancelled due to current covid-19 situation. UK office no help at all but phoned US office. No wait time and spoke to a lovely lady. Full refund in my bank in 3 days. Dealt with a few companies regarding cancelled flights/hotels and Delta have been best so far.

Due to coronavirus and my age and underlying health conditions this great company is keeping me on payroll albeit at a reduced rate thru July 4th since my unemployment insurance was denied due to a technicality in MN regulations. I'm was on an unpaid leave to assist my employer to help with the financial crisis…but though I receive a small social security benefit & a small pension I dont qualify even though my account for unemployment is paid by my company.

This airline granted a credit for a cancelled flight during the Covid pandemic. But more than that, they actually had a person that I was able to speak to. Other companies leave their clients in a constant loop of automation and then disconnect the calls. This airline will have my loyalty in the future.

I am a uk customer absolute night mare trying to contact any one.ring the uk help line number they tell.me the que is over 30 mins waiting time then cut the line not even the option to wait.so i cancled the flights issued 2 ecredits that dont work and i need to rebook my flights so stuck in limbo at the moment.not only lost my holiday like many others lost my accomadation money and no vouchers to rebook any flights and no way of contacting any one to sort this out.frustrated at the moment.i know many people are going through this at the moment or even worse due to covid 19 but would be nice to resolve this issue