In the end, I had to claim my money back from my credit card provider. Stay away!
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UPDATE: Not only they are thieves, but they also reported my review to trustpilot claiming "they don't believe I've had a genuine buying or service experience"!!! They only do care about reputation but they scammed hundreds of people (look at Low End Talk). Of course, I provided evidence to Trustpilot and I hope this company closes and the owners do have penalties from the authorities for not honoring what they have been paid for.
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Just one word – stay away from these crooks and untrustful individuals.
PayPal claim is in the works and this review will be posted on every outlet I manage to find for Contraweb. Nice work, guys – kudos for the good job you've done!!!
P.S. Now they see to try to clear their name but they have deleted all customer data and are actively trying to report bad reviews. Thankfully, I have all the releveant information and receipts to prove BAD service.
You say – provide customer details? You know damn well what went wrong – you deleted probably hundred VPS which you missold! I've posted 4 separate tickets for my deleted VPS to which you have NOT responded, just conveniently ignored. I'm so happy I used PayPal when paying so at least I have some level of security with these crooks. Case won – got my money back. The review stays though – STAY AWAY FROM CONTRAWEB!!!
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Bought 1 dedicated server, works still fine, no complaints yet.
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Update 29-April: PayPal concluded the investigation into our case and have decided in our favor so we are lucky we paid with PayPal now it looks like Contraweb are not accepting PayPal anymore!. It looks like every time someone leaves a negative review here they receive a few positive ones!!. Are the positive reviews coming from the company themselves and not from customers??????
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