Comstrom

An absolutely terrible experience. Called and emailed for two full weeks with total radio silence before being told that the nursing chair (which was listed as in-stock) couldn't be delivered for five months and abruptly canceling. They didn't even bother to answer or respond to >10 phone calls, and 5 emails.

Ordered bed set 9/28/20 and received shipment 11/24/20, two months! When received bed, it was damaged and dresser was wrong item. Still in process of trying to get items returned and money back. Called everyday and talked to same rep and he says I will get an email in 24-48 hours, still no email starting return. This company will take your money right away but ask you to be patient when you want it back. Total frauds as far as I'm concerned. Trying to get my money back and will purchase same set on wayfair for a little more money. At least I know they are not a bunch of crooks.

I have been fighting this company since June (5 months) to get a refund on a product never delivered. After a few emails they simply erased my account. There is no information on corporate headquarters to try to raise your complaint to a higher level. At this point, they have stopped answering my emails and seem satisfied to keep my $500.00.

I'm not the type of person to ever write reviews but I am for Comstrom cause they annoyed me that much. Placed an order in June, received confirmation but no tracking. Contacted them in August asking the status, was told it would arrive in September. That date rolled around and I emailed them again, was told it would arrive in October. When responding to the email I received the same automated response back. I then called "Comstrom" for the phone to pick up saying "National Furniture Company." This person was very hard to hear and was not professional at all. They completely ignored the fact that I told them I was just getting automated responses that meant nothing. Now November and my order has still never arrived and suddenly my confirmation/tracking cannot be accessed. I called them again to definitely talk with the same person, but with a different name, and cancelled my order. The one star they are receiving is for the fact that I actually got my money back. Their pathetic 5% "we're sorry you didn't get your order" certainly doesn't do any justice to them never fulfilling orders. I fully regret rushing to buy something cheap from this website. Don't be as innocent as I was thinking this was an awesome deal. Worst site I have ever ordered from! They are a complete scam!

Exactly what I ordered. It was a really nice play pin.
I really loved it and it was affordable. And was made out of good material

I ordered a stepping stone for my mother for mother's day back in may still haven't received it. When I contact customer service all I get are pushed out dates and my package never comes by those dates

The agent took my order. The guys were prompt enough to tell me the right bounce house for my kid and the blower that went with it. Took the order. The order was shipped the next day. My kid got his bounce house in 4 days. Much before his birthday. He has started playing on it. Thanks.

I got my bed today. I had ordered a homey design bed with nightstand, dresser and mirror. It was very well packaged. The guys who delivered were super nice. They were kind enough to wait for me until came back home. They waited until I checked all the pieces. Since I'm a single mother with two little ones, there was no way I could bring it in and set up. I paid the delivery guys few extra bucks and they set up everything for me and removed the debris. The service was good that I could not stop thanking them and Comstrom for prompt delivery of my furniture. Highly Recommended. Will tell my friends about this place too.

I got my bed today. I had ordered a homey design bed with nightstand, dresser and mirror. It was very well packaged. The guys who delivered were super nice. They were kind enough to wait for me until came back home. They waited until I checked all the pieces. Since I'm a single mother with two little ones, there was no way I could bring it in and set up. I paid the delivery guys few extra bucks and they set up everything for me and removed the debris. The service was good that I could not stop thanking them and Comstrom for prompt delivery of my furniture. Highly Recommended. Will tell my friends about this place too.

I got my bed today. I had ordered a homey design bed with nightstand, dresser and mirror. It was very well packaged. The guys who delivered were super nice. They were kind enough to wait for me until came back home. They waited until I checked all the pieces. Since I'm a single mother with two little ones, there was no way I could bring it in and set up. I paid the delivery guys few extra bucks and they set up everything for me and removed the debris. The service was good that I could not stop thanking them and Comstrom for prompt delivery of my furniture. Highly Recommended. Will tell my friends about this place too.

At this point, the chicken coop I ordered four weeks ago still has not arrived. I have three-month-old chickens living in storage containers because I don't have a house for them. I was told today it would be another three weeks.I hope they will refund me some of the purchase price to make up for the huge delay! I will update my review if it comes On August 19 as I was told.

I bought a $300-plus wrought-iron room divider, and it showed up barely boxed, with many pieces missing. I've made three attempts to contact customer service, to no avail. I love furniture, but I wish I would've paid a little more for the assurance my investment wasn't in vain. I'm usually the person who writes glowing reviews, so I hate that I can't be more pleasant here–but I've gotta be honest.

Was a little hesitant to order this equipment, but during this pandemic I was desperate, but wow did they surpass my expectations, I ordered the 64lb adjustable dumbbells, and I've been using them ever since I got them, durable, everything came in the box, easy to adjust

Ordered freezer and paid A LOT extra for expedited delivery. Never shipped "due to COVID". Asked for a refund. Said OK. Never refunded. Contacted again after 30 days. Asked for a refund again. They said OK again, Never refunded.

We started looking into purchasing a hot tub right as the pandemic was kicking off. We knew we would be spending a lot of time in the yard this summer, and wanted to make sure we had something special to enjoy. comstrom had not only the product that we wanted, but it was in stock and available with quick shipping. The communication was fantastic, as we went back and forth to ask about specifics, and the item was delivered on time and within our budget!!!!! The hot tub itself is amazing (and it was hard to find this EXACT ONE) and we've been very satisfied with Comstrom!

I ordered a chicken coop on April 26. They took the money from my account that day. As of July 12 I have still not received my coop or my money back. I have never been able to speak to a person only text or email. But I get emails with order suggestions from my past orders, like chiken coops and such.

Took a while to ship my barbell but to be expected during these times, they didnt jack up crazy prices like elsewhere, a solid olympic bar up to 700 lbs for under 200 bicks is a fair price range

What a joke…..I was supposed to have my order in 2 to 3 days. It took 7 weeks. Was lied to severel times. Employees are arrogant. I wanted a refund and all of a sudden my order was shipped 3 days earlier. Constant lies. The company is a joke

Credit card was charged before item was shipped. I understood that there would be some delay in shipping, due to Covid 19, however package did not arrive for weeks. I received info. that Item would ship on a particular date and then received email that item was out of stock, offering me an alternate, I agreed to offer only to be informed that that item was out of stock. While on the phone with sales representative, questioning Comstrom sales practice, 32 of the items no longer available were found. Finally received purchase. Never again.

Good product, good customer support. Good product, Good customer support. Good product, good customer support.

Was told it would be a 10 day delay and was instead 5 weeks. Every time I reached out they said, "will be shipping by mid to end of the week."

Good product great fun. Package arrived a bit damaged due to UPS handling but actual inflatable was intact. All around good fun just delivery was delayed 3 days again due to UPS.

I ordered dumbbells from Comstrom, as their price was unbeatable by a long shot! The products function perfectly, just as expected. There are two reasons I gave a 3-star review though. First, the products arrived pretty dirty. Like there was literally dirt on the weighted plates and the bags inside the box. Not sure why. There were also scratches on the plastic caps that contain whatever fills the weighted plates. It made me think they were used. But who knows? Second, shipping took 10 weeks. I ordered the product in late April and was told it would take approximately 3 weeks to arrive because of delays caused by COVID-19, which is more than understandable. However, they didn't arrive until June. I just would have appreciated some updates along the way. I wasn't told about the shipping delay until I emailed them to ask.

Very happy with my order. I was impatient with the extended delay in shipping the product. I am sure the Supply Chain of the vendor was disrupted by COVID-19, seeing that the weight set came from China.

My son was not able to go to the gym during COVID quarantine, so we were looking for dumbbells. Found them on comstrom for a good price. Ordered them. No indication of any kind whether the order was being filled or shipped at all. Two weeks later my son found the same on ebay, a little more expensive, ordered and got them delivered. Fast forward 3 months. The dang dumbbells arrive at our door! Even if they took them back, cost of shipping would be not worth it. I guess I can put them on offerup…