Comfort Suites

What a mess of a hotel, undergoing a major renovation and the hotel mentioned they are going through a renovation, however not mentioning that you cannot get to the desk. Young woman on duty was rude and extremely nasty, and my husband is disabled and no one was available to assist him with our luggage. The hotel is in awful condition and truly not safe for guests. Instead of apologizing the front desk threatened me and call the police! No a very hospitable place and called the customer service number at Choice with no assistance. Then the "front desk" was knocking on our door inquiring who was in the room? Someone had tried the door and I assumed that there was a mix up in the room. This occurred at almost 9:30pm!
Did not take photos of the mess this place is in, wish I had. I definitely do not think the hotel should not be open in the renovation stage. The lobby has a stone offensive odor from glue, and should be not open, unsafe stay.
Do not use this facility.

We chose this hotel for the location. It's right across the highway from Southland Park. The two stars are for the five minute drive to this attraction and the property's effort to upgrade and remodel. However, less attention should have been put into the cosmetic upgrades and more, much more, into SOUNDPROOFING. This place is loud. Doors slamming all night kept us up, we heard people talking and felt vibrations through the walls. No business center to print documents, but the breakfasy Choice brand hotels are usually our "go to" but in this case, go somewhere else. But the bathroom is pretty.was good.

I stayed at the hotel 3 weeks ago. When I got home I realized my credit card had been charged for 2 rooms without my knowledge. I notified the manager and was told they weren't responsible because i booked it online. I have been on the phone with Choice Hotels since and no one will take responsibility for the error. This corporation will never get another penny from me. STAY SOMEWHERE ELSE!!!!

We stayed 1 night. Nice large room, great bedding . Awesome staff . Would definitely stay at this property again.

Hotel staff is so nice, but when it comes to the room, it's another story. Tried to flush the toilet, only to investigate further and the water line had been shut off. The worker had said that it was just a "small leak " and she would put towels around it to soak up any excess. At 730am the next morning we got a call asking if we could leave/move rooms because the water had leaked downstairs. How is this our problem? Why should we be punished because for the lack of care given to this situation?

Bottom line, don't stay here. Hotel wasn't as nice as it was in the pictures, but if you want to be bothered at 730am for a toilet fiasco, this is the place for you.

Pretty hotel. Our room looked nice. The bed was soft and had a dip in it. I went down to the desk to ask for a 3:20am wake up call so we could make our flight. We never got one. Laundry was out of order. Smelled like mildew. Elevator was jerky.other elevator out of order. Poor service.

This room is amazing, fun in the indoor pool. Can't wait for breakfast! The staff was very nice.

It's absolutely beautiful here. I love the style the hotel goes for its more of an expensive comfy look if that makes sense it's not like bright colors and stuff it's more Browns and neutrals which I love. It has a heated indoor pool, the room the pool is in is climate controlled too. There are bathrooms in the pool area too. Our bed is super comfy. The breakfast is really good and FREE so it taste even better lol they had make your own waffles, eggs, bacon, sausage, different cereals, grits, oatmeal, chocolate chips, raisins, granola, biscuits, gravy, coffee, milk, cranberry juice, orange juice, apple juice and water. The staff is very accommodating and polite. I have no complaints other than it is under construction and there is no air in our 4th floor hallway but there of course is air in the rooms and lobby.

I'd give it five stars if it weren't for the four police cars that descended on the front lobby as I was leaving. I'm pretty sure it wasn't for the free breakfast that they showed up. Memphis has a reputation of being unsafe and I'll venture that it extends to the neighboring towns like W. Memphis. Otherwise, this hotel seemed almost new compared to other roadside roach shows that I've seen. Rooms were big with nice beds and linens.

We stopped here last night because the reviews were excellent……not impressed. Super old hotel. Our room was dirty. Thick dust film all over the baseboards. Cracked sink, no water pressure and the walls were so thin we could hear everything. People talked about how awesome the breakfast was, if you like to eat out of crockpots this is your place. Basic hotel breakfast. Nothing special. We expect for for the price we paid.

If I could rate this place lower, I absolutely would! My family and I stayed there last night on our way back home to North Georgia. I'll try to keep this brief and to the point. The room had mildew all around the shower with rusted metal everywhere. The air conditioning unit was obviously malfunctioning as the carpet all around it was soaked. It was very loud, poorly cleaned, and smelled like urine. We stayed here based on all the positive reviews here on yelp. I'm not sure how these reviews could ever properly reflect the reality of this hotel. Bottom line: Do not stay in West Memphis! Move on down the line! It's not good, and this hotel is terrible!

We stayed here 1 night and this hotel was one of the nicest I've ever seen. Very easy access in an out of the parking lot with plenty of room for a trailer.

I read that some of the reviews said they had an area for Cub Scout history, American flag history and a display of old car tail lights. Sadly, all 3 displays have been removed. They said the displays went with the last owners. New owners took over the 1st of the year (2018). Never the less, the inside has been redecorated. No displays, but nice inside.

Our room was very clean and spacious. Quiet all night with a comfortable bed so a good night's sleep was had by all.

In the morning we went down stairs and ate at the BEST continental breakfast ever! Real scrambled eggs, sausage, bacon, biscuits, gravey, grits, waffles, danihes, coffee, juice, cerial and fruit. Something else I noticed at the breakfast bar…. the serving utensils were constantly getting changed out &/or cleaned off. Which meant no nasty looking spoon to dish out eggs or gravy that's been sitting there and used for hours. (We've all seen those, yuck) but not at this place!!!

The staff was very friendly and this hotel can go toe to toe with any high dollar hotel anyday.

This was my second time staying here. I stopped by a month ago and decided to stay here again. It is a great place. This will be where I always stay when I'm here visiting Memphis. The breakfast is amazing, still a clean, and safe place that is so close to the highway which is one of my travel priorities. I like this because it's far enough back it's convenient but still Super quiet. The rooms are big and comfortable and the staff was really nice. I checked in on 15 Mar, at about 5 o clock, the lady at the desk was so nice. We stayed down at the desk joking for around 10 minutes. Excellent customer service. Great property. Thank you Comfort Suites.

Great people makes a great stay!
Deborah was wonderful in ensuring that we were taken care of. Her customer service is impeccable. Greatest asset to this company.
Will definitely be staying here again because of Deborah!

This was a nice hotel just a soon as you get into Arkansas off of I-40. We were traveling from Memphis so it was very convenient. The hotel was right off of the interstate and close to restaurants and gas stations. The parking lot was large and well lit and made for an easy load in. The man at the counter was helpful and got us checked and directed us to everything we'd need. The rooms were large and newly refurbished and had a refrigerator and a microwave in them. They also had a pull out couch if extra sleeping room was needed. Wifi worked great and there was free breakfast in the morning downstairs. We were traveling for business through Memphis and this hotel had everything that we needed.

I found this to be a clean and friendly establishment with a delicious plentiful breakfast. The mattress gave me the best sleep I've had all year. The room was much larger than I expected with a living room nook and a desk and comfortable office chair. The soaps and shampoos were much nicer than usual. Everyone was very nice and accommodating. It's a very relaxing environment to relax on a business trip or pleasure vacation.

What a gem of a hotel! First, the decor is very well put together and includes a historical look back at the American Flag, there is a Boy Scouts history display as well as a collection of car tail lights! When would I ever want to see that?…but I am glad I did! Too cool…
The rooms were huge clean, comfortable beds and well maintained. Staff was beyond helpful and THE BREAKFAST! I stay in hotels 200+days a year and I can confidently say this is by far the BEST free hotel breakfast I have ever had. Actual eggs & fresh gravy for the fluffy biscuits. I will be here every time I come through town from now on!

They get one star because everyone was friendly at the front desk, the lobby was very pretty and even had cool antiques. This place gets a bad rating because the rooms are dirty. The towels were discolored, smelled weird on some of them, there was dust on the counter in the bathroom probably don't wipe down the whole bathroom when people leave. The bedroom was about the same. We didn't feel comfortable putting things on the desk or table. The refrigerator made loud noises all night and the alarm clock went off at 5am because someone had switched the lever to alarm. We could overlook some of these things, but at $150 and then tax it was way over priced for the value of the room.

Such a great hotel!
The room was huge and very, very comfy! We had a king sized bed and a sitting area with a pullout couch, coffee table, & tv!
The breakfast was one of the best hotel breakfasts I've had in quite a while. Delicious!
They had an indoor pool & gym too! I just wished I had had the time to enjoy them.
Everyone was very friendly & I can honestly say the Comfort Suites made Memphis much more enjoyable!

Very nice clean hotel with big rooms. The one thing I didn't like was the fitness center. It is very small with one treadmill, one stationary bike and 1 full body workout machine which was really old and not fully functional.

Other than the fitness center, I liked it here.