I hired the moving company to move furniture from one location to another location and took out insurance as a precaution. The lead mover required me to sign a document indicating very generically pre-existing marks on some of the furniture. We are talking about small/minor marks. Once the movers unpacked the furniture, my wife and I noticed immediately white markings in the wood and digs and in some cases leather damage to part of a corner set. The mover's indicated for me to file a claim and either the company would have it fixed or pay for the damage. I went on the company鈥檚 website and filed a claim. On the website the company states the reply to the claim will be within 30 days. After 30 days is when an email indicated after further review my claim has been denied. Based on the document that I signed indicating pre-existing marks on the furniture. I replied to the email indicating I am not claiming the small marks that were pre-existing, I am claiming the new marks your movers added to the furniture and the white paint marks on every furniture item I showed in the submitted photos. There is a rip in one of the leather corner sections as well as white paint. This company is comparing oranges to apples. They are not taking in account the damage the movers caused, just the pre-existing marks which wasn't much, nor had white paint as evidence of the damage. All pieces of furniture I am claiming was damaged by the movers has white paint and scratch marks in the wood and leather sectional. My problem is the company denying my claim for the damage their movers caused.
The movers were very nice and courteous. However, some damage occurred in the move which all that was stated was for me to file a claim and the company would either send someone to fix the damage or replace the items damaged. Isn't that what insurance is for? Well after the final word was given, the company denied my claim, which is really crazy. The movers acknowledged the damage at hand, but due to some small marks that pre-existed and not getting the Administration on the same page and getting the full picture on the damage, they are trying to compare apples to oranges. With no one actually coming out to assess the damage and just going by the submitted online pictures, it's unreasonable to deny the claim without all the facts. I would not recommend taking insurance out and signing a document indicating pre-existing markings (mind you very minor) and then the company uses that against you in the claim. Bad business!!!
In my opinion I got ram sacked. You take out insurance for such damage if it were to occur, but get denied when it does occur. What a company to do business with!!!
