COLEMAN FURNITURE

I ordered furniture. They claimed they would deliver in three weeks. They did not. I followed up. They said they would deliver in six to eight weeks. They did not. I followed up. They said it was stuck somewhere in California and they had no estimate as to how long it would take for it to arrive. I asked to cancel my order and they refused to cancel without charging a restocking fee. I think they are running a scam to take people's restocking fees. BEWARE!!! Don't make my mistakes or you will be out HUNDREDS of dollars for nothing.

Ordering my $1500 sofa has caused me so much stress! Getting through to a representative to purchase my sofa was easy and fast, wait time around two minutes. However tracking down someone to find out what is going on with the delivery has been impossible! I have been told I did not order my sofa through Coleman even though I did, I have been given 5 different phone numbers now to chase my order, I have waited a total of 30 minutes on hold yesterday, 45 minutes the day before.. the list goes on. Currently on hold writing this. I am literally seconds away from contacting my bank and reporting this company as fraud! Oh and guess what, the representative just answered the phone and it was the wrong phone number. He said he is NH products and deals with kitchen cabinets! I hope my bank is able to get my money back, DO NOT ORDER THROUGH THIS COMPANY.

Smooth delivery

Online shopping was easy to pinpoint exactly what we were looking for. When I had issues wit online checkout, a rep reached out to me to help! Never had customer service that motivated to help a customer.

Easy and great customer service. Quick delivery too!

My daughter ordered a new twin bed frame complete with headboard and footboard, and we were so pleased with the speed of delivery and ease of assembly! She is enjoying her new bed, and so far everything looks and functions as advertised. Thank you!

Shipping was fairly quick, they called to confirm times and again to let us know they were on their way. Delivery drivers were polite and careful. I love my new couch, affordable price and good quality.

Will definitely purchase more from them again.

Online shopping is a plus but I didn't like that it wasn't letting me delete address information errors that came up twice & it keeper rejecting my credit card

Great experience with the website! Tons of options with great descriptions. We got out couch earlier than told and delivery was easy. Love it! Plan to order from Coleman in the future for sure. So hard with kids to get out and shop and this was so simple

Love the furniture, very quick (this time) from order to delivery. Set up went great. Or so I hear, since the delivery people showed up earlier than planned and I was still at work. Very fortunate that someone was home to receive it. Had that not happened would definitely give 5 stars.

My furniture arrived in about three weeks to Maryland from New York. It is so beautiful looks just like the pictures! I cannot wait to style my house with my Hollywood looking furniture! It鈥檚 a dream couch !!

Coleman furniture provided a great price on a beautiful Ashley furniture set. I originally saw the site at the Ashley furniture store, and went looking online for other bedroom sets. That's when I came across Coleman Furniture. My bedroom set was here less than two weeks later, they delivered the whole set in great condition, and put the bedroom set together. I would definitely recommend

I bought a bedroom set! It's all damaged! My time and space is wasted! Half of the parts are sitting in my bedroom wrapped in there dirty smelly clothes!
They said they would resolve the issue but they won't give a crap about my time space and filthy clothes sitting in my bedroom! They won't give me a discount, they won't take back the item unless I agree to pay 600 dolar shipping fee +15% cancellation feee

Chat person was helpful. I was a little put off by the lengthy terms agreement, but decided to take a chance. That is the only reason for 4 stars instead of 5.

Hoping couch is as comfy as it looks! Smooth transaction with a nice looking discount.

Solid four weeks for delivery and it felt like they moved 'quickly'. That said, it is well worth the wait. I feel like I would have paid double for this set had I purchased in a store. Incredibly comfortable. Incredibly stylish. I need a second ottoman. My purchase was the sofa love seat and ottoman.

I found this exact set of outdoor furniture at a local store for $600 more in addition to a delivery charge. I was pleased to find the same set at Coleman.com for so much less with free delivery and set up included.
I had a good experience with the purchase, but I see that many others haven't. The sign of a good company is to receive far more positive reviews than negative ones. It seems that Coleman's customer service is earning many negative reviews. For this reason, I am giving a 3-star review. Hopefully the company will acknowledge and rectify these many negative reviews. Reputation is based on the experience of the many not just the few…it seems that the many is not receiving good customer service.

Easy to navigate & it appears that there is something for everyone. Also love the measurement comparison.

Excellent customer service and my accent cabinet arrived in great condition, and earlier than expected! It is a beautiful accent piece.

Love the furniture. It was a great price and quality was really good. Delivery was prompt. The salespeople were able to give additional detail when needed.

I ordered the item on Oct. 14, 2019. It took more than four months for the furniture to be delivered, and it even arrived damaged. If I had known that it would take more than four months, I would never have ordered it in the first place. It doesn't say anywhere on the website that it would take that long for customers to receive the order.

It doesn't make any sense to me that Coleman furniture requests the customer to pay the 15% restocking fee when the customer had no idea that the furniture would arrive four months late AND damaged. Who would want the furniture in a situation like this? How can I trust this company after what happened? It could take another four months for me to get it re-delivered, and I'm not going to waste more time and energy. I have had enough, and it is not my fault. Coleman Furniture should take full responsibility for this consequence, and should not make its customer suffer more by not getting the full refund.

I requested firmly that I receive a FULL refund without any restocking fee due to the unnecessary suffering that I had to experience. But they are trying really hard to charge me anyway.

Horrible, horrible, horrible online shopping experience ever!!!!

We had been looking all over to find the dining room chairs we purchased. We were trying to replace 1 that was broken. The price we found here was great!! They were also sold as a set, which was even better! Ordering was easy and they arrived quickly. I couldn't be happier with them. I will definitely be checking with COLEMAN FURNITURE for other pieces to add to our home.

Wonderful company to conduct business with. Very pleased with the customer service and prompt emails letting us know each stage of our order.

Very easy website to navigate and so many wonderful options!! I had some price match questions so I called customer service and my call was answered promptly by a sincere professional who took their time making sure all my questions were answered and I was taken care of. I was not rushed at all by the customer service representative. I was very impressed and very pleased. Sometimes hard to do ; )

Very easy ordering. Very fast shipping and I absolutely love my furniture. Will be ordering from Coleman again.

nice website, easy to navigate. Beautiful furniture, helpful reviews. I am looking forward to receiving my item!