Colaz

Worst experience

They were so nice to take over 1 thousand pounds in treatment sessions to me. All these sessions were booked at once and the booking consultation was booked easily with no issues at all.
They were rarely available to give me appointments after buying it as all practitioners have a filled timetable.
They have many branches and said I would be able to go to another branch for my appointments, this is important because at the time I was moving but stuck with that branch because the manager reassured me.
After payment, no more replies, no more assistance or help with anything.
So I was having to travel and take trains just to make the most out of these non refundable sessions I paid so much for.
It would take hours for me to commute and I would have to go past a Colaz near me every time that I wished I could be going to instead.
Transport after from the branch was so also very inconvenient for the type of treatment I was getting. This is why why I made sure to have that discussion before making payment so that for when I move they would change my branch and transfer my payments across.
However they did not, they would always say they would call me to book an appointment but never did.
I remember hearing that any unused sessions will be reset or removed after a year or so.
So now that I have reached the end of the year spending over 1000 pounds and having many sessions left.
Having to constantly deal with being passed around and hearing sorry there鈥檚 nothing we can do or there鈥檚 no appointments, please call back later.
So the only thing they could do was commit fraud and hold their heads high acting like a legitimate service.
Honestly speaking, I鈥檝e never written a bad review. This felt compulsory so no one else gets trapped. I鈥檓 sure there are branches which are great and have brilliant staff.
Today is the 31st, New Year鈥檚 Eve, I placed an appointment last week with them after a very long period because they said they would call me after the corona restrictions are over but they didn鈥檛 and I was worried about my sessions being lost and hadn鈥檛 had a call in months. I was assured an appointment for the 31st. Today. I鈥檝e now travelled to a closed store with all phone lines being shut.
I understand the tier 4 restrictions are new to businesses but even according to the Colaz website, I should have been contacted by the manager to re-arrange my appointment or been told that it was cancelled. No email, no text, no call. Despite me getting deals on their new services every week. I鈥檝e cancelled plans. I鈥檝e paid extra for each session because of the extra travel. I鈥檝e wasted so much time. What I was promised was a lie. This is fraud 101.
But from my experience they do not have your best interest after taking your money. With everything in mind I will remove this if Colaz resolves the situation.
As of yet, my experience is only getting worse and I advise everyone to start the new year of without Colaz. Thank you.

Ummm overall satisfaction 4 starts? No way!
I had an IPL session for my rosacea on the 19th of August at Colaz in Derby. Long story short I had a horrific experience.
Pam, the lady that was doing my IPL session, literally got so close to my eyebrow that it burned some top part of it. I felt and smelled the burned hair – the shock of it was quite strong. She did not say anything about it, I felt her a bit nervous but then she kept going and finihsed the treatment.
This is unacceptable from someone who calls themselves beauty specialists.
She did return my money back, but still went home with half of my eyebrow. I was so worried that my hair folliculs wouldn't grow back anymore. The area was very red and hurt a bit for a few days. More recently I have noticed that the hair started to grow back but it still looks bad…
What a shame of a beauty salon!
Never in my life would I ever recommend these people!
Poor service, poor skills.

Been visiting Colaz Southall for over a year now and would 100% recommend to anyone wanting to do hair removal laser. Everyone鈥檚 skin is different but I had results after the first session.

The customer service is quality and everyone鈥檚 really helpful.

Saran has been really great with my treatment plan and is amazing at dealing with my million questions about the process.

They鈥檝e also made laser hair removal more accessible to people as they not only have really good deals, but they also offer flexible payment options.

We bought a package for my daughter for micro-needling in prep for her wedding. Due to Covid-19 the wedding was cancelled. Since then I鈥檝e requested for a refund. They have refused a refund of 拢550, instead offering a voucher. I have emailed them on several occasions now advising we do not wish to go ahead with a voucher. They refuse to refund our money, continue to tell us it was out of their hands. Colaz are exploiting Covid-19 guidelines, I have repeatedly shown them Government guidelines and still they are refusing. It is so frustrating, I would not recommend Colaz at all to anyone as their business ethics towards customers is appalling …..

Worst clinic ever. I have paid roughly 拢2000 for laser hair removal at Colaz Paddington.

The staff are so unhelpful. I've had 15 laser hair removal sessions and close to no difference in my hair growth. They promise they will monitor hair growth and recommend sessions accordingly but have done none of that. I've had 4-5 weeks between every session and no improvement. I've gone to another clinic and within 2 appointments, I now go back after 3 months. On several occasions, they also don't laser properly so I'd end up having spots of hair not being layered.

Secondly their machines keep breaking down. You have to book appointments 7 weeks in advance then 1 week before they ring and say their machine has broken so you cannot come. This does not get fixed for 2 weeks at least! Sometimes they don't even contact you and you find out when you get to the clinic!

So many times they have double booked me too and I find out when I get to the clinic.

Due to the machine failure option above, the previous owner gave me 3 free sessions then they changed owner and suddenly these 3 sessions disappeared.

They are the WORST for customer service. A complete waste of money – I'm not one to complain about a service but they were terrible. Zara was my therapist and she acts very professional when getting your money but is terrible for delivering the service.

When you complain, they ask you to email the paddington Colaz email address and say they will forward it to head office. I never heard back despite complaining 3 times…

A complete waste of money!

I have been coming every 6-8 weeks for hair removal treatments on six areas for the past year and although it can be uncomfortable (legs),it is worth it. As someone who used to wax often this is much better and I am so much happier. Marta assured me about the procedure when I was hesitant. This was due to having similar treatment at another salon and I was left scared. Everything has been fantastic at Colaz, and I am so pleased with the results.Marta is very kind and professional and I would definitely recommend her and the company.

I have been going to Colaz Slough for various laser treatments, massages and facials for over 5 years. The staff are friendly, efficient and helpful, especially Adrienne who gives the best facials! I would highly recommend this branch.

I absolutely love this place: the ladies that work there are really nice and professional and prices are extremely convenient – good value! definitely recommended

I came to the harrow clinic to remove skin pigmentation and moles …I was so happy with the service I received…would recommended this clinic very highly…thank you to lovely staff for looking after me

I absolutely love Colaz. This is one of the best places I've ever been to. The staff are extremely wonderful and are very helpful. They are very friendly. I went for a deep cleans and done LED on my face. It helped my skin and has calmed down. I have only scars now and their serum really helps with these scars too. My skin is looking really good and I'm impressed with these results. This is definitely worth going to, it's results are amazing. I will surely go again to Colaz, The place itself is very quiet which relaxes you and makes you feel safe. Its a very clean place. They are always on time with your appointments and will never keep you waiting.

I had my full face laser at Harrow Rayners Lane. It was the best session to date with Sarwat. All the girls are professional however she really went the extra mile….book for the best laser and ask for her 🙂

I have been going to CoLaz Slough for more than 3 years now for leg and underarm waxing. I have always received excellent service! Although I have had a few different ladies perform the waxing, and they are ALL wonderful, Adrienne is my favorite! She does excellent work, is always on time, super friendly and very professional. The staff at the front desk are always friendly and professional as well. The service prices are great, and this particular branch is very easy to get to. I can always find parking nearby. I also really appreciate the text message reminding me of my upcoming appointment. Thank you, Adrienne, for the best waxing service!

I have been coming to colaz for a number of years and the service in this salon is great, the staff are friendly and polite. I get my treatment done from Rosie and she just like the rest of the members is very accommodating, she makes sure you鈥檙e comfortable throughout the treatment session and gets an insight of how well the treatment is working for you, would recommend colaz to anyone who is looking to get laser hair removal done.

Bad service
I paid full money for 6 treatments
And after patch test ( wich was done wrong) i had very bad reaction on my skin
Still have the scars
And they still didn鈥檛 want to refund me

I have been using the Slough branch of Colaz for a few months now. The staff are very welcoming and have an in-depth knowledge of the products and procedures they have to offer. Would recommend to friends and family.

The Reading branch team has been fabulous and made my experience of laser treatment from painful to wonderful! Lina is my therapist who does a great job and understands my concerns and requirements. Shadia, the manager, has been brilliant in supporting me throughout my treatment course.

I would highly recommend this branch and Colaz as good value for money.

I have been dealing with Colaz Slough for 15 months now. And I can happily say that the experience and care and clinical approach by the therapist is commendable and amazing. I have the pleasure of dealing with many of the staff at Colaz Slough. Adriene is such a magician with her hands. Always comeout new from her microdermabrasion facials. Rosy is a true professional in her approach and treatment. You can tell shes just so experienced. I did not even realise she had finished. She had me so relaxed. The welcome is always warm and all the ladies are comfortable and caring. Thank you and hats off to the Slough team.
Heres to many many years of beautifying me.

Kind regards
Nighat

Very qualified and friendly staff, have been a customer for over 3 years and have noticed a substantial difference in hair growth on my face from getting laser done, it leaves great results and smoother skin with less frequent visits to remove hair. Staff and very accommodating if you need to reschedule an appointment at short notice.

Having spent over 拢3k over the last couple of years at the Slough branch for a variety of laser/massage and microdermabrasion treatments, I am appalled at the recent level of service and absolutely humiliating and disgusting customer service. The branch have no proper tracking system, lack of administrative procedures and 0 skills in how to execute good service.

I had one remaining laser treatment left, which was confirmed to me when I booked it by the admin Saba. Upon my arrival and having been sat in my underwear awaiting my treatment, she barged into the treatment room whilst I was half naked, with no apologies and accused me of having had all my testaments, when confronted that this was I corrected ahenthen went on to present 鈥榚vidence鈥?Which was a sign in sheet without my signature (the branch claims their process is that customers sign after each treatment, there were a number of treatments she claims I had but non of them had my signature against them, her response was that therapists 鈥榝orgot鈥?. I explained numerous times that I had one left and she had imparted this to me on my last visit, she agreed but said oh well must have been a mistake, you have no treatments so we won鈥檛 be treating you so get dressed (as I sat in my underwear).

I was humiliated, shocked and so angry to be treated like a theif having spent so much money at the salon for so many years, to be treated like that by a ill mannered little girl who lacks any sort of customer service skills, let alone charm is beyond me. I鈥檝e complained to both the police and trading standards at her fraudulent behaviour and swindling me out of a treatment. Be careful when you sign up because they have no systems in place at all and lack any way of serving their customers properly.

Love this place, the slough branch all the staff are friendly and plesant , greet you with a smile .
Ive had laser done and the lady was amazing really great .the atomphere is relaxing calm and very proffessional.
I defo will do more treatments here. I would recommend it to anyone as they carry out the work accordingly to your need plus they listen and advice at the same time .They also help and support what one needs if your unsure and make you feel at ease.

I have heard so many mixed views about lazer treatments and decided to give it a go and I was amazed with the results I was seeing after 4 sessions!
The staff are friendly and welcoming and always try and keep your sessions with the same specialist for continuity.
Rohini is currently my specialist and she is amazing! I will definitely be coming back to this branch for further treatments.

I've had my full body laser done by Colaz at Derby and the service was absolutely brilliant…..The treatment was much to my satisfaction and very effective.

I was recently invited to the Hydro Facial open day which was brilliant and welcoming, lunch and refreshments were provided – The actual treatment was brilliant and i've ended up buying 12 more sessions.

Kam i would recommend the treatments done at your salon to everyone.

Colaz – Slough branch
I had a RF Facial+Micro with LED Light. I found the branch very welcoming and Adrienne the therapist very professional. She took care to understand my skin issues and worked on the specific areas. The facial was explained after my health review and Adrienne explained the treatment step by step. I found the surrounding relaxing and comfortable and will be coming for facials here regularly now. I would highly recommend this clinic to my friends and family for treatments. The prices are affordable and the locality of the branch is convenient with ample parking on the side road of the branch.

This salon is a very posh and it's a proper salon, unlike most the salons found in Southall! I absolutely loved the tropical themed treatment rooms with beautiful decorations.
Recently I went for the first time for full body waxing with Raj and I was very pleased! Job very thoroughly done! The salon is very clean and hygienic with gorgeous and very different treatment rooms! I normally get spots after waxing but wow this time I got none!
I normally find it hard to find a good.waxinf therapist but I was very impressed my Raj. I think I've found my new regular waxing salon.
I managed to get a very good offer this time too. I'm sure I will be back here for more waxing and for other beauty treatments too, which will hopefully include laser and some nice facials!