Cobone

I bought a voucher from Cobone for a spa treatment, at the Bavaria beauty spa.
Was impossible to get an appointment and receptionist rude when I mentioned it was a Cobone deal.
I complained to Cobone who were quick to issue a credit which I used on another deal, My style & Beauty salon in JLT.
I booked the appointment there, they had advertised for gel nail extensions, when I arrived at the salon, they didn't have Gel nail extensions, in turn they offered me to choose Gellish manicure and hair color.
My hair didn't need a hair color so I just chose to do the gellish manicure and pedicure.
The disappointing thing is their product and service was so bad that next day the gellish polish started peeling off, i feel it's a scum.
I felt no need to complain again to Cobone, the problem seems to the merchants advertising for services they can't offer, which cheating.
I feel Cobone should have a way to vet this merchants. It's really a scam and ripping off people.

We recently visited Bahi Ajman Palace booked through Cobone.com. We got a good discount. Initially our payment was rejected due to some problem with our Debit card, but as promised, Cobone returned our money within three days n asked us to book again and second time we booked using 3D secured card and it was done. So really very reliable site to book your hotels at great prices. A must to use site- Cobone.com
Thank You!

We bought Eid staycation voucher which is denied by the merchant. Then I realise there is no way to contact Cobone as the number doesn't work and nobody replies the email. I'm stuck with my money blocked with them. Please stay away from this scamsters.

I bought a voucher through cobone website with AED99, after I went to redeem it, they requested me to pay another 40 dirhams which does not make sense at all, as it was not mentioned on the website.
This voucher is for snapgitness gym.
So be careful before you buy and voucher.

I've sent a claim to Cobone 4 weeks ago, they still not answering accordingly , they sent me 2 messages informing of voucher replacement but never actually did it , and fit each of my emails they continue giving excuses , I've never thought that they could become a scam , be careful !!…don't book!!

tried to get a refund. absolutely no way they said. not for any reason. so they just steal your money.

I received I response my payment was being reviewed. Within 5 minutes my money was taken from my account and no voucher to be seen. I have called and message and nothing. The voucher was to be used for today. Their response is they will get back to me in 2 days. When you sell vouchers for same day use you can not get back in 2 days and only work 5 days a week. If you sell on the weekend you should have a contact number for the weekend.

I would lile to retract my review due to personal and legal circumstances. Appreciate if the original review was deleted.

I had a very bad experience with cobones voucher.. got it for lal qila restaurant in Abu Dhabi and got denied twice..

I have been a Cobone customer for over 5 years and don't understand what is wrong with the other reviewers. I have had great deals, saved lots of money and any time I have had an issue, the Cobone customer service team has really been helpful.My favourite deals have been Ski Dubai, Chillout Ice Lounge and weekend getaways. People are more vocal when complaining so thought I'd stop by and write a nice review for them.

I bought Jet ski rental 30鈧?cheaper than it is listed in other sites. They sent me the voucher immediately, there were all contact number and everything of the rental company. So yes, use it.

WORSE EXPERIENCE EVER! Extremely bad service, and customer service. Bad outlets, bad deals, they do not accept refunding, and basically steel your money!
Please avoid them as much as possible and use more reputable companies such as Groupon.

its better to contact the service provider directly for prices rather than getting coupon from these guys!! i bought a buffet coupon for 45 from these guys but the actual price was just 40 directly from the restaurant!!

I purchased a deal for elearning cudoo.com from their site cobone.com ksa for 1 year subscription cost 17 dollars however when I received the voucher and register I found out the site isnt well developed some modules or lessons units are missing. So I asked for a refund as I was not satisfied with my purchased. I made the payment via paypal so I expected to get my refund back to my paypal but I was upset they refund it as store credit. And I asked why they wont refund it as the initial paymet method made. They said they made an exceptional refund what a bull$#*! reason. They offered a deal that isnt good. And still they were thinking of their interest instead of the customer. I have no choice but to spend the refund because it has 3 months expiration. Dont puchase in their site

Last December 2017, my family came here in Dubai for a short vacation for Christmas. I purchased several cobones for our trip including Desert Safari, Dhow Cruise and Big Bus Tour. I got the Desert Safari for 72/person which was from PAYLESS TOURISM which I chose since it includes Home Pick up and Drop Off. What made it more frustrating was I paid for the 72aed which I believe includes a 7 seater luxury car that was mentioned in their inclusions. However, we were picked up and dropped off by a van which I think it was a centralised pick up and I think that will be for their option 2 promo which is for 52aed. If I only knew I would've purchased that instead. Because there's no difference. And the WORST PART EVER was their driver who made that trip HORRIBLE. He was VERY VERY short tempered. That he insulted my dad that made me post this comment here. He was telling my dad (who was seated at the front seat with him) to adjust the side mirrors in a very unimaginable manner without any PLEASE. He again asked him to take a picture of the paper he was holding, but since my dad was not wearing his eyeglasses, my dad asked me to do it. This horrible driver thought my dad doesn't want to do it so he shouted at my dad, so I answered him shouting also. HE THOUGHT MAYBE HE WAS THE TOURIST. This Payless Tourism also was not replying any confirmation about my booking. I booked it a month before their arrival. This guy named Ali told me I can receive a mail before the booked date. However, I didn't. So, I called him in the morning and he was trying to tell me to calm down. How can I calm down when I called them 3x asking for that confirmation but still didn't receive it. The experience was AWFUL. It did'nt eve covered the whole inclusions in their deal. NEVER AGAIN. YOU GUYS BETTER ATTEND A TRAINING ON GOOD CUSTOMER SERVICE.

These are crooks. They show as if they are offering huge discount but in reality the supplier (hotel etc) are offering the same price. It's better to contact the suppliers directly and do the booking. This way you can even upgrade later on. We had bought Hotel Friday Brunch vouchers where they mentioned that Cobone.com are offering the it for Dhs. 69 instead of Dhs. 150. When we checked in the hotel, they said that it's the basic option that even they are offering for Dhs. 69. When we wanted to upgrade, the hotel said they cannot upgrade it AS IT WAS BOUGHT AT COBONE.COM. Stay away from cobone.com ..go direct.

If you have bought a coupon from Cobone for a Keratin treatment at Hairplay salon in DIFC please be aware that the condition that states the voucher is valid only for 14 inches of hair is a full on hoax. I was aware of the condition so had checked my hair length which is 18 inches…..however little did I know they would measure from the top of my forehead to the longest tip of my hair for which I got slapped with an additional 8 inches above the 14 stipulated and a 240 aed extra charge. I complained at tge store for which I got a whole mumbo jumbo from the shop manager about how to measure wigs length. Just giving you a bit of forewarning .

I went to La Beautique Ladies Beauty Salon last Friday, June 02, 2017 to avail the services which I bought in Cobone. Before coming to their salon, we read each details including the "address" and guidelines in the voucher. I bought Option 3 with the following services:

– Brazilian Keratin Treatment
– Full Hair Color
– Mini Facial
– Neck and Shoulder Relaxation
– Eye Brow Threading

Now, the address stated in the voucher is "Walking Distance from JLT Metro Station," I went down to JLT Metro Station because it was stated in the voucher and when I was there in JLT I could not find Cluster Q – Dubai Gate 1. Luckily, I have data and searched for their address. Their real address is "Walking Distance to DAMAC Metro Station and "NOT" take note "NOT" JLT Metro Station." When I arrived there, I introduced myself and told them the services I wanted. Then, this Filipina woman told me that the voucher I bought is "NOT" really Brazilian Keratin Treatment instead it is only hair mask because Brazilian Keratin Treatment is expensive to be included in the voucher. What the $#*!!!! If the reason will only be because it is expensive then it SHOULD and MUST NOT be indicated as Brazilian Keratin Treatment but instead HAIR MASK. $#*!ING IGNORANT LADY!!!! I was shocked then I asked her how about full hair color, she said there is an additional payment if my hair is not shoulder length, again I was shocked because as per stated in the voucher there is an additional charge if the hair is more than 18inches, my hair is only about 13-14 inches long and they want me to pay the additional charges. "THEY WANT ME TO PAY AN ADDITIONAL CHARGES BECAUSE MY HAIR IS NOT SHOULDER LENGTH???" WHOM SHALL I FOLLOW??? Them where I never met them at the first place or the voucher I read before purchasing it?How should I pay them??? Out of frustration, I decided to take one service out of the other services because as stated in the voucher "Services of the package can be substituted for other services." Again, THEY SAID IT IS NOT POSSIBLE. WHAT THE $#*!!!!! At the first place, I will never avail the services or voucher if I did not read and I do not want or like the services in the voucher.

Cobone, you will really lose a lot of customers if you will allow this FAKE SERVICES. It is a shame to your good image. You are maintaining a good services to people but others, such as La Beautique Ladies Beauty Salon, are destroying the main purpose why you established this company.

Dont like the watch i bought and u cannot also return the item if u dont like Zero rating
In online shopping atleast we should have this return option

Very poor customer service on 4th september i have submitted my case , they in 2 working days will get resolve now its 10 days been past and no clue about the resolution , called several times on customer service number 45 mins on hold line no one came to answer the call… Going forward will never do shopping from cobone , bad , poor , pathetic , i wish if in rating zero there must have rated ZERO

I did purchase the vouchers for a Dubai fishing trip using the CC and the money fled together with transaction. The voucher stated that I need to make a four day booking in advance for receiving the services. I've done it six days in advance and the merchant, deny to provide the service at the requested date, offering the alternative of one week rescheduling, or adding more than double the voucher cost for an uplift trip on my requested date. Naturally, I did complain to Cobone, and after e-mails exchanges and telephone conversation (mind you, the complain line is always busy and 5-10 min waiting in the queue should be expected), they said, the merchant is right because all the offers on Cobone site are subject to availability, not guaranteed, even the payment had been done and the booking conditional had been fulfilled. Cobone offer the alternative of refund within 3-5 days subject to approval from the management. It is a great disappointment and I am not recommending the company services. Lost of vacation enjoyment, money and time.

I am not happy with the service this website offers, although their deals are not bad. One of their customer service representative is completely inappropriate and untrained, he is very defensive and does not know how to handle customers. The customer is alway right? No such thing on Cobone.com land. In addition, and I think on intention, they keep their deals conditions vague and they don't share them in their policies. I bought a coupon for a massage, to be told later when I arrived at the massage place that only a man can give massage to a man. When I called them to complain, they said that this is the case in the UAE and there is no place in the UAE where a masseuse can give massage to a man, which is not the case.

Stay away !!! I got a coupon for 160 for car tinting for which the original price was advertised as 1600, when I went there I found out that the original price is just 380 !!! Also, the store told me that the earliest appointment they have is after 50 days !!! Which turns out to be after the coupon expiry date ! On top of that coupon customer service did not reply me once to my multiple messages !!! These people are big scam artists !!!

This website depends on the deal itself, I bought a cobone for a cruise once, and it was a bad experience, totally not what i expected, plus when i reached to the place of the cruise i found better offers and cheaper ones there. I have tried a cobone for a ladies hair saloon as well and it was for 200 AED and when i went there they kept arguing for the hair length and stuff and ended up charging 800 AED extra! so i can't tell the benefit of the cobone anymore!!
On the other hand, i bought some stones and cheap items for house and were good and took only about a week to arrive which is also suitable.

So as i said in the beginning, it depends on the dealer and the deal itself, so just be careful and call the dealer to ask about the offer before you buy it, because they are tricky sometimes .. good luck .