This company has no structure. It is badly managed with no organisation. The director, Clare Thomson is winging it, promising the world to young applicants and then running them into the ground, both physically and mentally and replacing them with fresh enthusiastic teens when one of the team cannot go on.
There was an occasion where I had to provide transport to a client鈥檚 address. My daughter had been told not to take her bike as she would be picked up by another carer, with transport and was let down. It was too late to get a taxi so my daughter rang me at work, in tears because she could not be where she needed to be under her own steam. My daughter was unable to tend to the client alone so we found ourselves waiting for another carer, a little way up the road from the client鈥檚 house. After 20 minutes of waiting, we learned that nobody was coming and my un-trained daughter was ordered to make the client comfortable in a cold and unapologetic text message from the company director. Moments later, the client鈥檚 daughter came out, very annoyed that they had been 鈥榣et down again鈥? she assured my daughter that the family would care for the elderly relative on this occasion and she should go home. She mentioned that she had seen my daughter on many occasions waiting outside the house for a colleague and that the company were going to be reported.
Tonight, I came home from work to find my daughter, yet again, sat with a long face. I asked her what was the matter and she told me that she had been threatened by the company director, Clare Thompson. She went on to say that her name had been removed from this Saturday鈥檚 rota for a week and then had reappeared. When my daughter questioned this anomaly and stated that she had made plans, due to her rota being clear for that day, she was told she will lose her job unless she complies. This is a disgusting way to treat any human being, let alone a young person who has gone above and beyond, using her friends and family to rescue her and the clients from the company鈥檚 short-comings. I advised my daughter to leave, any job has to be better than this one and I would prefer to support her financially myself than have this company damaging her mental health like this.
The company鈥檚 response to my daughter handing her notice in came in the form of a text message, from the director Clare Thompson. Who, I might add has the literacy skills of a child. It went like this.
鈥淟ong as your aware you have breeched you鈥檙e contract you signed and we are withing rights to take action as necessary鈥?br />
I have had one of my HR professional friends check over the 鈥楨mployment Contract鈥?that Clare Thompson referred to. Paragraph 2 states
鈥淚t governs your engagement from time to time by the Company as a worker. It is not an employment contract and it does not give you any employment rights鈥?
It also states that they are under no obligation to provide you with any work at all but you must be available to them 24 hours a day, Monday to Sunday.
I then read through their conversation and I鈥檓 amazed this woman has the title 鈥榙irector鈥? I always thought that you would need to be able to string a sentence together to carry this title, so I checked Companies House. What I found didn鈥檛 surprise me, in the slightest.
The company has as much debt as it has assets. The directors are in debt to the company. There have been three notices for compulsory strike-offs since January 2019 and two exemptions on the full accounts. This is all in the public domain and can be checked for free by anyone on the Companies House website.
Their attitude towards care is disgusting from the staff right through to the clientele and I would very strongly advise anyone looking for a caring service, or employment. For that matter to avoid this company, like the plague.
We are currently trying to get information from Clare Thompson regarding my daughter鈥檚 owed wages. The reply has been "Don't contact us", up to now