ClubFurniture

I spent over $3000 on a sofa and two large chairs. All are slipcovered. The quality of the fabric is sub-standard. It stains very easily even though it is supposedly one of their toughest fabrics. Also, the couch frame is already giving way. I have contacted their customer service department – I've been asking for help for almost 3 months. I get lots of promises but NO HELP. If I had it to do over again, I would NOT purchase from Club Furniture.

My leather recliner arrived in perfect condition and the set up was on time and perfectly done. I highly recommend Club Furniture to anyone who wants great prices, service and delivery! Tim L.

I have had two previous orders, and currently have another order in. This is a great company to deal with. However, their third party delivery system still needs work.

It's a challenge to buy furniture, especially seating, without a test-sit. This sofa is very comfortable and exactly what i needed. Thank you.

Ordered chair beginning of June, told 8-10 weeks for delivery. It came in about 12 weeks. I received no phone calls or emails after initially paying my deposit. I had to call to see what was going on, almost thinking that I had been scammed. Chair delivery process was very good and we are very pleased with it.

We absolutely love our custom leather couches and ottomans the quality, size, and comfort is fantastic. It took longer to get than i first expected, the Covid 19 delays. Once i reached out to the company they did their best to remedy the delay. Would i recommend Club Furniture? That's a big 'YES' to anyone. I'm considering buying another one. And I'm telling all my friends about this company. Also the delivery team was so professional and seamless.

My husband is crazy about his recliner/swivel chair!
He does not sit anywhere else except for meals. It is the best Fathers' Day present I have ever gotten him.

Thank you!

February 2020 – We bought a Janice Sleeper Sofa and it had numerous quality issues. We received the sofa and the cushions did not fit the couch. The seat cushions hung off the edge of the couch and when sitting it felt as if you were being pushed forward. The back cushions were t-cushions and did not rest on the arm of the sofa. We worked with customer service and the had new cushions made and sent to us. Still not correct AND the material had defects in it. They wanted to send a technician to our home but we decided enough was enough and elected to return the sofa. Club Furniture did pick up sofa put kept a 10% restocking fee. This was not a issue of us just not liking the sofa style, because we did, it was a manufacturing quality issue. In our opinion, all monies should be returned to us. However, that is not their policy. Skip this company.

UPDATE: SEPT. 2020 COMPANY HAS FINAL REFUNDED ALL MY MONEY. I UPGRADED THEM TO 2 STARS. QUALITY OF FURNITURE IS STILL AN ISSUE.

I looked over the catalog, asked a few questions and the following week received a bunch of leather samples.
When I called to ask a few more questions and place my order, they suggested I wait a few more day while they sent a large sample of the leather I selected so I could get a better feeling of it. I appreciated that kind of thoughtfulness. I placed the order and about two days later [email protected]#%[email protected]#! Virus shut down the Country! During the down time I received several calls from Club Furniture to reassure me that they would build the chair ASAP! I told them I had confidence in their Company and that I was willing to wait until their employees could return to work safely. All in all, I am very satisfied with Club Furniture. It was worth the wait!

I wanted American made living room furniture and I found them at Club Furniture. My club chair is very comfortable and is just the right size for my living room, not too big, not too small. The fabric I chose is perfect too. My sleeper sofa arrived yesterday and it is an "off white" color and can be easily cleaned when necessary. This sofa is also the best size for my room. All in all I am very happy with my purchases and will recommend Club Furniture to anyone seeking quality American made furniture.

Our Cal King leather sleigh bed frame had quite a journey from start to finish due to the exigencies of the coronavirus pandemic and our own change of mind on where to accept delivery of our order (two towns about 900 miles apart, where we have summer/winter homes). Jeff King was our customer support person from start to finish, and we were greatly impressed by his competence in managing our changing situation. We love our Club Furniture bed, and would highly recommend this company for its quality products and fantastic customer service.

The entire process went very smoothly and exactly as expected. Color samples arrived on time and the order confirmation phone call was a nice customer service step. The chair arrived in perfect condition after its journey across the country and it is gorgeous.

This was my first online furniture order and I am more than pleased with the entire process. I love the slipcover sofa that I ordered and it meets every expectation I had. Beautiful color, strong fabric, no smell, and best of all super comfy! Thank you.

Our leather recliner arrived with a very noticeable blemish on the seat cushion fresh out of the packaging. We took photos as did the delivery personnel. I emailed Club Furniture customer service immediately asking how this could be resolved. It was over a week before I received a non-automated email response, and that was only after I followed up.

The issue resolution is still in process, so we'll see how this plays out. My final satisfaction level is dependent on the resolution.

Chair quality was exceptional and comfortable. Getting the down in the cushions was a good move on our part. It will definitely lead to more orders.

Customer service and product was excellent. Delivery service was not great, came day later , no face covering and handle furniture with dirty hands. Left prints but able to clean the areas

From the start this has been a great experience, The couch is drop dead gorgeous. I am extremely happy with my Purchase from Furniture Club and I highly recommend it
PAUL Schmitz

I purchased an apartment size sofa in September of 2019 and it was delivered in October of 2020. So as of this date (June 27, 2020) the sofa has been used for 9 months. Already, the cushion stitching is coming apart and the fabric does not stay in place so the cushion covering moves all over the foam and does not fit neatly. The couch looks well-used and it is not even a year old. Very disappointed in this $1400 apartment size couch. This is my fifth purchase from Club Furniture and I have always been satisfied. Now I'm wondering what has happened to this company that has always delivered excellent products and services. Very reluctant to buy from them again.

Buying a piece of furniture online is a scary experience, but so are these times we live in. I put my total faith into the online photos I saw that the chair was quality through and through. I was provided with every fabric/leather choices available and was advised by Mark which would probably be best for our fur babies that includes a cat. We are so happy with our chair and highly recommend this Club Furniture. Thanks for making this a great purchase for us.

Our delivery was impacted by the Pandemic shut downs but they couldn't have been any better about communicating and letting us know what was going on. The furniture is great quality and exactly what we were looking for.

I cannot state how enjoyable my shopping experience was on clubfurniture.com. I was able to find exactly the pieces of furniture (pushback recliner, loveseat and sofa), in the color, fabric and details I was searching for, for the past year..! Communication with the store's customer service was courteous, professional and expeditious – even during a pandemic! The delivery and set up of the furniture was outstanding. My family and I could not be more pleased with our new family room furniture. Thank you, clubfurniture.com!

Quality of product was excellent. Shipment delayed for months due to COVID. Could not be helped. Shipper kept in close contact throughout the whole process.

Thank you for we received everything you promised and everything we specified was in order. Thank you again for job well done.

Love my new sofa! Extremely comfortable and leather color is perfect. Thanks so much for your help.

The ottoman was exactly what we were looking for. Quality workmanship and whole process was seamless.