December 25th we open the box and whilst I'm assembling the chair I see a little cut in the back rest. Of course this is a pity in a new chair.
Monday December 28th contacted CLP and got an answer back from Lisa at CLP on Tuesday. Very friendly and gave me a few options to solve the problem. We opted to send us a new back rest as we did like the chair itself, appears to be of good sturdy quality.
Quickly gotten a friendly reply that they were going to take care of it and send us the replacement part. Lisa did warn us that due to Christmas parcel traffic could take a couple of days longer than usual, however 1,5 day later in the morning of December 31st our replacement back rest already was delivered.
At any time something can go wrong such as a defective part, which is a pity. It is however the way this is solved and how you are treated that makes the difference. In this case communication was very friendly, replacement part sent and received very quickly, and all solved to our utmost satisfaction.
Big thanks to Lisa for this outstanding service!
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The CLP Group also operates sales through questionable sites in Denmark – eg. barstolen-shop.dk
They publish defective information about their goods and comply with German law.
I've been cheated by buying an office chair with a massage!
I had ordered an office chair with fabric cover – but barstolen-shop.dk chose to send one with artificial leather without apology.
Don't nod – it is defective, screw plate between backrest and seat is defective.
Last, they sell an office chair with cracked upholstery.
CLP Trading – all European customers have to be very skeptical about buying – they do NOT comply with EU law.
Sie verkaufen M枚bel zu falschen Bedingungen
Die CLP-Gruppe betreibt auch Verk盲ufe 眉ber fragw眉rdige Standorte in D盲nemark – z. barstolen-shop.dk
Sie ver枚ffentlichen fehlerhafte Informationen 眉ber ihre Waren und halten sich an deutsches Recht.
Ich wurde betrogen, indem ich einen B眉rostuhl mit einer Massage gekauft habe!
Ich hatte einen B眉rostuhl mit Stoffbezug bestellt – aber barstolen-shop.dk entschied sich daf眉r, einen mit Kunstleder ohne Entschuldigung zu schicken.
Nicht nicken – es ist defekt, die Schraubenplatte zwischen R眉ckenlehne und Sitz ist defekt.
Zuletzt verkaufen sie einen B眉rostuhl mit rissigen Polstern.
CLP-Handel – alle europ盲ischen Kunden m眉ssen beim Kauf sehr skeptisch sein – sie halten sich NICHT an das EU-Recht.