ClearCare Online

I recently started using this system. This system is only good for corporate offices and payroll billing. Not useful to the staffers who has to work this system for clients and staff. They don't ask opinions from us, or how to get the best use of the system. No room for options or requests. The trainers were useless, gave us half hour to train online. I asked questions couldn't answer me, so they just moved on. The client assessment window is over crowed could of made it simpler, tags given three options for same choice. Ask me I will show you! No tags pertaining to what we actually need. Can not add or make changes, I requested on the cna calendar to put their total hours showing us if we can book now or not. I was told to go to weekly live view read the 3 little bity columns which are not accurate proved it couple times. Sent email, they never responded. Like I said just for corporate use only.

We have used Clearcare for 2 businesses now, over 6 years and love the functionality and most of all, the level of customer service. I personally have never found a better customer support team in any industry. When we call for assistance, no matter what rep is assigned to the call, they are always experts and find a solution quickly. I cant say enough about their phone support. Always friendly and fast to the solution. We do not use a lot of the reports, but the rest of the basic functions work well for our small $800k agency. I would highly recommend them.

Dishonest and untrustworthy
Signed a contract with them based on their assurances that they can produce certain reports. After on-boarding with the software it became evident that they were unable to produce the reports. Asked to be let out of the contract, since it was signed under false pretenses, but they refused. After speaking with an executive, was informed that they would release us from the contract. However they continue to bill us each month (it's been 3 months). Calls to the company and executive go unanswered.
To summarize: If you're seeking a trusted partner for your agency, go elsewhere.

this app is terrible, can鈥檛 clock out on sunday mornings if the shift was saturday overnight, can鈥檛 check your work history to verify previous hours and customer care is hopeless.

Relatively intuitive platform for caregiver management. Can be difficult to use or slow at times

The app is horrific. Clunky and doesn't work half the time. I have uninstalled, reinstalled and updated my phone. Every single time I use it it malfunctions. I told my boss I will call in to clock in and out and for charting. If the app takes me struggling for 15 minutes and then doesn't record half my inputs it is of no use to me.

HORRIBLE CUSTOMER SERVICE…… DO NOT USE THIS COMPANY. If you discontinue services and a client wants to access an invoice that was once sent to them via "Family Room" this company will not assist you or the client in gaining the invoice THEY PAID. They dont care about the FUNTIONS of HOMECARE AT ALL!!! Just want $$$ for the NOW!! Please seek out and do your research this company is NOT the way to go.

Their entire site has been down several times, and they refuse to compensate users for the down time. Their customer service stated they would have to charge more if the credited people back for the times it was down. As others have stated, the software is OK, it's the customer service that's the main issue.

Poor Customer Service! Software System crashed on New's Years Ever and when we called to report, recording from Clearcare stated offices closed! Later received notice at site that engineers were working on issue.
Our clients and caregivers are dependent on software to know schedule, and there is no backup plan during the holidays! Incredible!
Clearcare needs to get their act together.

Uncommunicative company. If their product does not work out of the box, or worse yet, you implement their software and hit a snag down the road, do not expect customer service or support from them.

Hard to rebuild our customer's trust once it is damaged.

I wish I'd had stayed with ERSP and not switched to ClearCare. While I believe that ClearCare has a ton of potential, they love to say "No" (a lot!) and our extremely rigid.

It may great for companies who are just starting out, but in my humble opinion it is not robust enough to support an agency that does over $5M.

The grass is not always greener on the other side of the fence!

We left Generations to Clearcare, because the staffing and payroll side of Clearcare was appealing. In retrospect, we regret the move. We own multiple businesses, and we use CRMs like Clearcare for all of them, and Clearcare fails in reporting and functionality.

If you care about tracking your Sales Reps and their sales successfully and getting real numbers, DON'T USE CLEARCARE!

Reasons:
1) if a referral source (person) moves from one organization to another, IF YOU MOVE THEM IN CLEARCARE TO A NEW COMPANY, ALL PAST REVENUE MOVES WITH THEM TO THEIR NEW COMPANY. This is a simple solution, and is crippling for revenue tracking. As everyone knows, referral source (persons) move ALL the time to different hospitals, ALFS, etc, and even work at more than one at a time. You have no options to inactivate a referral source (person) and then add a new one
2) You can not track Revenue by marketer, it is all linked back to the REFFERING ORG/PERSON, which can ONLY HAVE ONE OWNER. SO sales repA gets a referral from sales repB's source, ONLY SALES REP B gets the revenue credit.
3) Reporting for marekting is terrible – this is NO CRM, it is a glorified scheduling program. You can't use reporting elelments from different parts (for example, a field for Clients can't be reported with certain items related to the Referral source…the list goes on and on).
4) search capabilities have major bugs, which leads to MULTIPLE DUPLICATION of clients, caregivers, applicants, referral sources, etc, and causes a nightmare for larger agencies
5) Onboarding – ANDRIA IS AWESOME. Support if so-so, I give it a 2 out of 5, most are quite lacking in knowledge and know nothing about home care industry processes, databases, and offering solutions to the software downfalls. The support has obviously had little training and does not go through onboarding to understand the issues that new users will have, and which would give them a more robust view of Clearcare. Most of the time we just have to hangup because the support is so frustrating, and the emails…they just don't comprehend.

We chose Clearcare after evaluating several platform options. ClearCare met all 'must have's' and more. Love the webbased, mobile friendly platform that manages all workflows from marketing to caregiver application and management and telephony to carerecipient scheduling, invoicing, accts receivable. All at a very reasonable cost. And so much more!

Our ClearCare WOW moment was almost immediate when we realized the timesavings and accuracy.

Customer support both online and direct has been surperb. All issues and questions have been resolved the same day.

Onboarding was fast and seamless with no disruption to quality or service.

ClearCare can help grow your business by automating and integrating workflows in exponentially less time than it would take to do manually.

ClearCare saved us hours a day by managing most manual workflows.

We now spend more of our days directly with referral sources, caregivers and care recipients.

ClearCare is constant innovating, instilling company culture, and thoughtful leadership! They welcome client feedback and often incorporate suggestions.

I switched to ClearCare from a platform I'd used for over 10 years largely because the scheduling piece was very intuitive and user friendly. I remember seeing a shift that was moved using click and drag-just like you would see on a Google Calendar and I was so impressed.
My favorite feature would have to be search! I love being able to quickly search for a client, caregiver, contact, or referral source quickly and easily. Since we've been on the ClearCare platform we've added payment processing and it's been great for our DSO.
ClearCare's customer service is very responsive and they are taking a great platform and making it better every day!

I chose ClearCare as a new business owner looking for the best possible software available. After trying other softwares and not being overly excited about them, I decided on ClearCare.

I had my first WOW moment with ClearCare when I was setting up my very first client. I realized how seamless everything was working and was very happy with my decision.

Customer support is a dream to work with and the onbaording experience was simple as a new business.

ClearCare has helped grow my business by the amount of detail in the reports. Keeping up to date on the details keeps me in the drivers seat of my business.

The amount of time we save on scheduling lets us use that time elsewhere and that money can be spent on other items like marketing.

The thing I like the most about ClearCare is their constant innovation. They are always rolling out new features by listening to their customers. I would highly recommend them!

I have been with ClearCare for a while and am very happy with my decision to leave my previous scheduling platform. What prompted the move was a lack of communication from my previous vendor. What made me choose ClearCare over the other platforms I was exploring was the fact that the system allows for my staff to be more self-sufficient, thus taking strain off my office. Before ClearCare, we were using multiple platforms for various purposes- one for scheduling, another for telephony, a website for charting visit notes, etc. The move to ClearCare has drastically cut down a lot of my time spent on administrative tasks. CC is also very responsive regarding inquiries and action items, and I love how they seek customer feedback on future planning and innovation.

I have been in the home care business for 12 years and have used different software packages. I initially decided to use Clearcare because we had issues with exporting information from our current software to Quickbooks. Happy to say after 3 years, no issues with exports from Clearcare. There are so many features that we use, and this is the easiest scheduling software we have used. The Family Room is a fantastic feature and we use it as a selling point to win over potential clients. This has been a wonderful company to work with. They listen to the end user and make improvements to the software based on comments from the users. My staff and I really could not be more happy with this product. I would recommend it to any home care business…..and I have.

Our Home Care agency is a medium-sized non-profit Home Care provider (400 clients) in the Pacific Northwest. Two years ago we moved to ClearCare after struggling with an antiquated telephony system, and many failed attempts to find a Home Care program management system that took full advantage of cloud computing and mobile technology. ClearCare has done all that and more–it has provided us with the opportunity to reach more clients with fewer staff, with much greater integrity and thoroughness. It is difficult to overstate the magnitude of the change–for the first time we were able to track caregiver activities in real-time, to communicate with them easily and generate dozens of reports with a click of a few buttons. I have been most impressed with their customer service and responsiveness–they seem to understand that a product like ClearCare defines an entire agency's workflow and culture, and have worked hard to understand our specific needs and create a sense of community among ClearCare providers. I can't recommend their product highly enough.

Clear Care has been such a positive force for our Agency! Less time spent on checking and verifying each and every paper activity sheet!! Seemless flow of information to from staff, family members, Consumers and Support Coordination Entities. We changed from an extremely expensive [charge per call] system to Clear Care and never regretted the decision. This is an all inclusive package at an extremely excellent cost. All documentation in one place! Our state survey teams find it to be an easy to research system, and we do want the survey teams to be Happy:) The customer service department is awesome! The onboarding process was fast and accurate. We utilize all the features offered and the best thing is that there are always new features being developed and implemented based on our needs. The Clear Care University is available 24/7 and provides valuable information and refresher programs. I do not hesitate to highly recommend this product!!

ClearCare is such an integral part of our business we could not operate with out them!

We have been a Clear Care user since June 2013. Our caregivers love the ease of use and the ability to communicate via 2 way text in a way that we have not been able to do in the past. In addition, they are contributing to our low hospitalization rates by using the General Comments to let us know about a change in condition. Once identified our RN addresses the issue and we have less than a 1% rehospitalization rate! Our referral sources and families love it! Our staff can go into their own online portal from their cell phones or tablets and see what tasks need to be done the next day with all of their clients on every shift. They can go into the assessment and see any updates that have been made if they are filling in and it gives them confidence and piece-of-mind as they head to that consumer. Happy Caregivers-Happy Clients!

We love working with ClearCare. It is the best client/candidate management systems I have ever worked with. Very user friendly!

I really appreciate the detail that ClearCare goes into to ensure a smooth going experience. I am a very visual person and I appreciate that ClearCare has a very simplified way of organizing everything, even with color coding. At times, the job itself is too much to handle, but I need a system that can keep up and can handle everything I throw at it and ClearCare does that and then some. There are so many amazing features that cuts time by so much so I can focus it on other things.
Customer support is always there for me if I have a question about something and always has a quick solution for me so I can get back to work!
The family portal is so cool and our families LOVE it! It's that much easier now to connect with everyone!

First off, ClearCare was easy to learn and get started on – their customer support was excellent in helping us migrate our data over and learn the processes of scheduling, charting, payroll processing, and billing. The platform is clean and modern looking, without too many tabs or graphics to clutter the page, so it was easy for our staff to learn how to navigate. ClearCare also allows us to run reports on everything from caregiver visits to financial stats, which is an easy way to view how our agency is progressing. Our caregiving staff also enjoy using ClearCare, as it is easy to log into from any phone or device, since it a web-based program.

ClearCare online is an extremely efficient way to run a home care agency. You can do all your functions from this software program. Its easy to navigate around, has a help section and offers a wide variety for you to customize to your needs. I love the mobile aspect , reporting and how they are constantly making changes to improve.