Charlesen

I cant even really give this company 1 star but wont let me write my review without one. All I will tell you is IAM demanding my money back. Prob wont happen. But everyone should know is u get a dollar store doll..not even twins i ordered . In place of the over 100 dollar dolls I ordered. Looks absolutely nothing like what picture shows. This is very dissapointing.. and now I have to explain to. 5 yr old (who was counting in her dolls) that she won't be getting them. Another disappointment for her in her young life..hope you people don't sleep at night and think about all the broken hearts you have made. And all the hard earned money you have stolen from grandparents and parents. DO NOT ORDER FROM THIS SITE!!! I just want my money back and move on from this and try to rectify my Granddaughters heart !!!

I'm really heartbroken. This is completely disappointing. Cool. It automatically comes with a bottle and magnetic pacifier BUT I bought this doll for $101 and some change, it looks NOTHING like the picture. The doll in the picture is CLEARLY loose silicone body, meaning you can bend the limbs and put it in cute positions like they show. I mean isn't the Kara doll so cute?! She is not hard/hollow/and cheap with a very curved in back instead in the picture, or like any other doll you can get at the local market. Picture clearly shows her whole leg bent and tucked under her body, theres absolutely no way I could do that with the doll I received for example. Her hair looks terrible, did not come with a comb like it says, and wouldn't matter if it did the hair is so frizzy and almost patchy I'm scared to even mess with it. I am screwed out of $100 for a $20 doll. Because sending it back (in its damaged box) will be more money I won't ever get back. Never EVER ordering from them again, and I suggest others do the same! It was supposed to be a very special gift for a friend who lost her baby, and now since I've clearly wasted my money I can't even buy one elsewhere. Actually considering throwing it in the trash I am that disappointed/disgusted/actually crying over a DOLL I was so excited for, and Ive clearly just spent the money for nothing anyways.

I order a doll for my great niece May15,2020. Still have not received it yet. Im tracking the item and also emailed multiple time. They respond saying give it another week. Today marks 2 months No damn doll. I got intouch with my bank to investigate and refund my money. I understand it coming from China but it don't take 2 months to receive your items on a normal day.

I purchased this doll 2 weeks ago for my 7 year old niece who is extremely bored during this pandemic. She is in love with this site and literally begged for the "Jamani" doll. She was so overjoyed when I told her it would be arriving soon that she already bought clothes for it. I cannot track the package and customer service is not responding so I researched these reviews and I'm horrified! I am praying that her doll arrives soon and in good condition……UPDATE, So after a little patience and prayer our baby finally arrived in 17 days! It was not the doll we ordered but my niece was pleasantly surprised and is totally in love with her new baby. She even said she prefers this one instead of the one she picked initially so I will be ordering again. Thanks Charlesen.

Ok so I ordered a doll abt 2 and a half months and ago and I still haven鈥檛 got it and I see some bad reviews so idk

The doll's hair falls out and here is their response and what they don't disclose about the doll!

Hello Beverly ,
Firstly please accept our sincere apology for the hair troubles.
We checked the pictures you sent carefully and have contacted the supplier about the problems.
The hair of our baby doll are handmade.
They are rooted into the head of the baby doll by hands not machines.
This is why the hair is not that dense.
And the hair is made to not be too dense to make it more like a real baby since the hair of a baby is not too dense.
This is the special consideration of the makers.
Besides, since the hair is rooted by hands and is glued there is a possibility that the hair of the baby doll will fall off.
The hair should be taken care of and it is not recommened to comb or pull the hair.
Really hope you can understand this.
Anyway, we feel sorry about the troubles and we are very willing to solve this problem.
We are willing to offer you a 35 USD store voucher.
We look forward to your reply.
Best regards
Phoebe

Not worth the money. They are just cheap plastic dolls that I could have got cheaper anywhere. I received one doll, but never got the other one. this site is just a scam, it uses other sites pictures. The doll I got wasn't the doll in the picture I ordered.

I just got my baby boy avatar! He's beautiful and I'm blown away. For the price, not bad at all!!

Ok it鈥檚 been about 3 weeks when will my doll arrive I ordered it June 14 can some one explain an not with you telling me in about 2 or 3 weeks it鈥檚 been that long already can u give me an actual date

This company is a rip off. Doll took forever to come, Unassembled and does not look anything like the picture. Skin tone is sunburned look. Came in damaged box. NO CUSTOMER SERVICE. They just take your money and offer you a small credit for more poor quality merchandise. DO NOT RECOMMEND.

DO NOT order from Charlesen.com. Received the doll in a damaged box and the doll looks nothing like the photo provided. The clothing is not the outfit pictured and the hair and skin of the doll is very poorly manufactured. This is a waste of $$$ and a rip off. Customer service is giving me the runaround and not issuing a refund. DO NOT! I REPEAT. DO NOT BUY FROM THIS COMPANY. IT'S A SCAM!

Update: after MULTIPLE attempts to resolve via email I was only offered $30 to use on their website, which isn鈥檛 what I want, then $40 refund?! But I paid $104.99!!! 89.99 for doll & $15.99 shipping! I asked for 1/2 of doll & all my shipping equalling $60.99, which is MORE than reasonable for being deceptive & a doll thats basically bald & NOT what was pictured and company said that was TOO MUCH?!?! PLEASE DO NOT PURCHASE FROM HERE!!!

The ONLY reason Im giving this doll 1 star is because its not a terribly made doll & my daughter has been so anxious for a life like doll that she鈥檚 just tried to make the best of it…. but it is NOT anything we thought we were getting!!!! There鈥檚 discoloration and the hair…. OMG the hair was matted, a mess, felt hard, and literally all over her head and immediately started falling out as we tried to rub it down & comb… and today… less than 24 hours of her getting the doll the doll is completely bald in the back! My daughter is in tears!!!! She is so HURT!!!! This was the worst toy purchase ever made! DO NOT BUY!

This Company is fraud!
This company is very dishonest and fraudulent!
We ordered 3 Babies in February and waited 2 months for two of them and still have not received the last baby.
The two that we got don鈥檛 even look like the Pictures on the website!
The shipping is bogus! It doesn鈥檛 track at all. You put the shipping number in tracking and it says invalid.
We would ask for updates and they have a different excuse every time. Blaming the virus and the riots and the shipping department in the United States.
We would ask for an update and they would also say give them another week every time we asked.
I wish I could post pictures on here. This company must steel the pictures and use them as their own. Very very disappointed!
Very expensive and not worth the money at all and you will not get your order for several months or even get your order.

DO NOTI REPEAT..DO NOT WASTE YOUR $$$ I RECEIVED A POOR QULAITY HARD PLASTIC DOLL FOR MY $109.00 NO CUSTOMER SERVICE. …CHARLESON IS A SCAM. I HAVE BEEN TRYING TO GET MY MONEY BACK OR ASK FOR AN ADDRESS TO RETURN THE DOLL AND ALL THEY OFFER IS A FEW DOLLARS TO BE USED ON THE CHARLESON SITE…UGH…REPORTING TO EVERY CONSUMER SITE AVAILABLE…DO NOT..DO NOT..USE THE CHARLESON COMPANY!!!!

TERRIBLE! The quality of this doll is terrible. It actually looks scary. The mouth stays open the arms stay way out nothing moves. I have emailed the company and cannot return the doll. Instead they offered a $20 voucher to buy another doll that still cost $100? No way! Plus it took weeks to ship.

I haven鈥檛 yet gotten my doll and it鈥檚 been 3 months today!!!馃槨 the only reason I gave them 2 stars is because I have not got it yet and I don鈥檛 know how it looks. I ordered the reborn doll bess and she is not here yet and they are not replying to my emails!!

I would give 0 stars if I could. My daughter's baby came very very pink, she looked sunburnt and after one month her eyelashes fell off. Her face is cute, but it's a big waste of money & I can't swing the cost to buy a new doll.

That's so professional to blame my mature 9 year old kid for faulty craftmanship. She has done nothing but treat this doll as a real baby. The doll rides in a car seat, stroller, and has her own bassinet so she's not even slept with.

Can't say I'm real.satisfied with the fake customer service emails. Been waiting for my doll for almost a month. My doll is sitting in California for the last 10 days with no movement. At least you could inform people after you take there money it will definitely be a month. I got this for someone's Birthday and figured 10 day max delay but this is ridiculous. I made sure I informed the other 3 mothers who Were!!going to buy dolls about the scam. Wouldn't order another thing from this site. Thanks for taking my money and caring about your customers馃憥

I want a refund not really sure about it after reading the comments, I purchased two dolls this morning before reading the reviews of the site
Can someone from the company email me back

Is this a scam site?

I really like this online shop and its products.I am absolutely in love with this doll. Totally worth the money. I treat her like my real baby.

i been wait on this doll for a long time and it almost my birthday and i have not got my doll my mom paid $100 for this doll and is still not here my mom order some more packing some some were else and it came before the doll came and the doll was buy first it a scam don't order from here plz don't

LISA
This is soo cute doll which almost looks like a real baby. The only thing I wish is this doll had more hair on her head like my first daughter when she was born but thats ok as new born do have less hair.

Give my big niece babysitter. I thought I was buying a doll, but I need to pay more attention to the explanation. It is very similar to a real baby, super cute.

This baby girl is beautiful. Our mom suffers from dementia. We knew she wanted something to take care of as she frequently had the memory care dementia cat wrapped up in a blanket in her room.
She instantly took to this sweet 鈥渂aby.鈥?Mom loves on her, talks to her, and takes baby with her to the dining room, etc.
This doll has a perfect weight and size. Her eyes and hair are beautiful. Baby provides mom a great deal of comfort! Objective accomplished!